The Associate Experience Product Owner is accountable for how technology supports Ally’s associates in daily work, spanning a predominantly Microsoft environment and a Mac-based population. This role connects associate needs with engineering, security, and operations teams to align priorities, close domain gaps, and advance safe, governed AI adoption within everyday workflows.
Onsite Location and Work Schedule
Location: Charlotte, NC (onsite)
Work schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote.
Salary and Incentives
Base pay range: USD 125,000 - 190,000 per yearly
Incentive compensation: This position is eligible to participate in our annual incentive plan, including pay-for-performance incentives (bonuses) based on achieving personal and company goals.
Key Responsibilities
- Lead associate insight and evidence gathering through listening sessions, shadowing, and an associate panel that tests changes before broader rollout.
- Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work while engineering teams build and operate the solutions.
- Partner with domain owners across devices, identity, applications, collaboration, and support to align priorities, surface cross-domain dependencies and gaps, and coordinate joint decisions.
- Work with HR, Security, and Tech as standing stakeholders to maintain a joint inventory of endpoint agents, including their performance and lifecycle management.
- Coordinate controlled before-and-after testing on Windows and Mac, including joint root-cause analysis, pilots, and rollout rings when security tools or patching may affect performance (recognizing correlation is not proof).
- Define paired acceptance criteria that maintain both performance and protection or compliance standards before changes advance.
- Establish the experience baseline and lead a quarterly experience review balancing friction and performance with protection health, coverage, and patch compliance, reporting Windows and Mac side by side.
- Integrate AI into associate workflows by bringing Microsoft 365 Copilot, Copilot Cowork, and agents into the device-based flow of work, ensuring devices, identity, and access are ready before associates log in.
- Identify and prioritize AI use cases that reduce friction in the associate experience, such as AI-assisted incident triage, ticket summarization, knowledge search, and self-service resolution, and prove value through associate pilots prior to scaling.
- Drive AI adoption via role-based training, champions, and feedback loops, tracking usage, outcomes, and cost against agreed targets, while maintaining human review of AI output.
- Champion responsible use of aggregated device and service data so measurement reflects experience health rather than individual productivity monitoring.
- Own associate-facing change communication.
- Track agreed actions to completion and escalate unresolved trade-offs to accountable owners, who retain decisions related to security controls and risk.
Required Background
- Significant experience in product ownership or product management, including strong problem statement writing, roadmap sequencing, and backlog management stakeholders trust.
- Demonstrated success keeping priorities focused on associate outcomes.
- Deep endpoint and workplace technology knowledge, particularly credibility with systems engineers across Windows and the Microsoft management and identity stack (Windows, Microsoft 365, Entra ID, Intune, Teams).
- Working fluency with Mac management and a commitment to parity of outcome across platforms.
- Exceptional collaboration and influence skills, including leading without authority across domain owners, partner teams, and vendors.
- Security literacy, including understanding how endpoint agents, patching, and protection controls shape the associate experience; security background or certification is not required.
- A data-driven measurement approach using aggregated device and service data to establish baselines and show impact of change.
- Clear, plain writing for non-technical audiences, especially for associate-facing updates and restarts.
- Practical hands-on experience with generative AI tools such as Microsoft 365 Copilot, including responsible adoption considerations (data protection, endpoint readiness, licensing and cost, and change management).
- Experience in highly regulated environments; financial services experience is helpful.
- Comfort working with vendors to resolve issues, shape product direction, and hold partners accountable.
- Bachelor’s degree or equivalent experience preferred.
Minimum Qualifications
- 9+ years of relevant experience or equivalent combination of education and experience
- High school Diploma or GED equivalent
Technology Environment
- Microsoft 365, Microsoft 365 Copilot, Copilot Cowork
- Entra ID, Intune, Teams
- Windows, Mac
Benefits
- Market-competitive base pay plus pay-for-performance incentives (bonuses) based on personal and company goals.
- Industry-leading compensation and benefits plus additional incentives designed to meet needs of employees and their family.
- 20 paid time off days (program starts at 20 paid time off days) in addition to 11 paid holidays and 8 hours of volunteer time off yearly.
- 401K retirement savings plan with matching and company contributions.
- Student loan pay downs and 529 educational save up assistance programs; tuition reimbursement.
- Employee stock purchase plan.
- Financial learning center and financial coach access.
- Flexible health and insurance options including medical, dental and vision.
- Life insurance (employee, spouse and child life insurance).
- Short- and long-term disability.
- Pre-tax Health Savings Account with employer contributions; Healthcare FSA.
- Critical illness, accident & hospital indemnity insurance; total well-being program.
- Adoption, surrogacy and fertility assistance; paid parental and caregiver leave.
- Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Mentally Fit Employee Assistance Program.
- Subsidized and discounted Weight Watchers® program and other employee discount programs.
- Travel allowances, relocation assistance, a signing bonus and/or equity (depending on the role).
- Eligible to participate in our annual incentive plan.
Equal Opportunity and Accommodations
Ally Financial is an equal opportunity employer committed to diversity and inclusion in the workplace. In accordance with the Americans with Disabilities Act, applicants may request a medical accommodation by emailing hrpolicy@ally.com.
