ProductJobs.io - Jobs for product managers and strategists.

Latest Jobs

Today

Product Operations Specialist, Risk

GoodLeap Austin, TX

Austin, TX

Today

$25 - $28/hr Full time Fraud Prevention HELOC Home Lending

Apply Now

Job Description

GoodLeap is seeking a Product Operations Specialist, Risk to oversee the day to day management of HELOC risk and fraud activities. This onsite role in Austin centers on taking ownership of case resolution from intake through disposition, evaluating risk alerts, verifying identities, and supporting post-approval operations with a focus on efficiency and automation.

Overview

Location: Austin, TX (onsite)
Salary: USD 25 - 28 per hourly
Minimum experience: 3 years
Education: High School Diploma or equivalent

Responsibilities

Manage the day-to-day resolution of risk and fraud cases for the HELOC product, ensuring timely handling within service levels.
Review risk alerts, monitor transactions, investigate suspected fraud or account takeover, perform identity verification on failed authentication events, and conduct homeowner cashout reviews.
Communicate directly with borrowers to verify activity, resolve issues, and act as the escalation point for risk events, coordinating with Business Credit Risk, Compliance, or Tech as needed.
Handle a high volume of cases with accuracy and in line with established timelines.
Cross-train on and support broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination.
Provide coverage for the operations team as needed and engage with borrowers to drive issue resolution.
Support audits, compliance reviews, and internal reporting across risk and operations workflows.
Identify opportunities to improve efficiency and automation across risk and operations workflows; define requirements and partner with Engineering, Product, and vendors to implement improvements over time.
Determine which tasks are ready to automate and which require investigative human review.
Define and maintain standard operating procedures across the risk function and cross-trained operations, updating them as common issues emerge.
Support related change management efforts.
Perform other duties as assigned based on business needs.

Requirements

High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred.
3–5 years of experience in payment operations, transaction monitoring, fraud operations, or risk operations, ideally in fintech or financial services.
Hands-on experience reviewing fraud alerts, investigating transaction disputes, performing account verification, and resolving risk and operations cases.
Ability to manage a high volume of cases with accuracy and within defined service-level timelines.
Strong analytical, organizational, and problem-solving skills with sharp attention to detail and risk awareness.
Ability to identify inefficiencies and opportunities for automation, and to help define and implement process improvements.
Familiarity with fraud-detection platforms and automated decisioning is a plus.
Effective written and verbal communication skills; ability to coordinate cross-functionally with Compliance, Risk, Product, and Engineering teams, and to communicate directly with borrowers.
Proficiency in CRM and case management systems and digital operations tools.
Ability to operate independently and build processes from scratch in a fast-paced, greenfield fintech environment.

View full job page →

Today

Product Operations Manager

Major League Baseball (MLB) New York, NY

New York, NY

Today

$100k - $130k/yr Full time Manager Customer Experience Management

Apply Now

Job Description

Join MLB in New York as a Product Operations Manager and help bring phygital fan experiences to life across ballparks. This onsite role blends product, operations, and cross‑functional collaboration to move concepts from idea to scalable deployments. You will partner with Digital Product and Technology to operationalize the Phygital Experiences roadmap, lead GTM activations, and coordinate stadium deployments with diverse teams across MLB venues.

Benefits

Competitive Benefits Package
Company 401K Contribution
Paid Time Off and Holidays
Paid Parental Leave
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Pet Insurance

Responsibilities

Partner with Digital Product and Technology teams to operationalize the “Phygital Experiences” roadmap, managing operational projects and explorations from initial concepts through GTM, carrying initial conceptual work through to a shipped product that scales across multiple venues
Provide hands-on support for operational tasks in-market to support seamless and effective product launches
Manage all project management tasks associated with operational logistics for a program launch in-market
Advocate direction and business needs cross-functional team members for successful fan-centric execution based on hands-on experience
Develop relationships with other departments to ensure cross-functional alignment on features, design, development, testing, and deployments to orchestrate phygital product activations and GTM effectiveness
Include both internal and external tech partners (e.g., Software Engineering, UX, Customer Support, Marketing, Security, Infrastructure, Operations, etc.) and business stakeholders (e.g., Clubs, vendors) on feature scope, delivery, and execution
Participate in the evaluation and exploration of innovative products and partnerships that will keep baseball on the leading edge of the technology experience for decades to come
The ability to travel is required to be an in-person subject matter expert to both identify and execute deployments to ensure success
This role requires an estimated 30%-40% travel to serve as an in-person subject matter expert at various venues

Requirements

3+ years in a technology-related field delivering projects of the highest quality and with measurable impact to end users and the business
5+ years of notable experience in operational roles, with a proven track record of operationalizing large-scale events, complex projects, or consumer-facing service roll-outs
Possess a strong ownership mindset and maintain excellent project management skills in driving complex and multifaceted initiatives to the finish line
Detail-oriented and a solution-based thinker with demonstrated success in managing large-scale, multi-vendor projects with complex approval and quality assurance processes
Strong written, verbal, and presentation skills
Must be able to work independently and have strong working relationships with relevant stakeholders
Ability to understand new technologies quickly
A passion and experience with using metrics/analytics to deliver on business objectives
Previous Access Control/Ticketing/Stadium Operations experience within Theme Park or Sports Industries is a plus
Previous experience with hardware & physical rollouts is a plus
Ability to make quick strategic decisions, prioritizing and executing on goals
Travel readiness to support in-person deployments

Technologies

Ballpark Wallet
MLB Go-Ahead Entry
facial authentication-based access control

Salary Range

USD 100,000 - 130,000 per year (Base Salary + Bonus)

Why MLB?

Major League Baseball is the most historic of the major professional sports leagues in the United States and Canada. Employees appreciate MLB for a culture that emphasizes growth, teamwork, and professionalism. Those who succeed at MLB take initiative, identify problems, provide solutions, and always put the team first.

View full job page →

Today

Senior Product Operations Associate

Compass New York, NY

New York, NY

Today

$32 - $41/hr Full time Collaboration Customer Experience Customer Service

Apply Now

Job Description

Senior Product Operations Associate at Compass, onsite in New York, NY, with an hourly rate of $32-$41, focused on managing executive escalations, driving feature requests, and safeguarding a high quality customer experience in partnership with Product and Engineering.

Responsibilities

Oversee executive escalations and product related de-escalations to ensure timely and effective issue resolution, spanning account specific issues to product gaps.
Engage with customers and leadership after challenging support interactions to surface opportunities to improve the experience and reduce ticket volume.
Create and implement a playbook for handling executive escalations, including issue resolution steps and Learn from Reality (LFR) processes.
Lead bi weekly sessions with Product and Engineering to surface known issues needing prioritization for upcoming sprints.
Assist Product and Engineering in prioritizing high impact open bugs using Zendesk data and ensure prioritized JIRA tickets have due dates.
Coordinate all incoming feature requests from the community based on learnings from escalations, advocating for top requested features identified by feedback and Zendesk Explore dashboards.
Collaborate with Product and Engineering to identify key customer needs and participate in monthly meetings to drive bug delivery within agreed timelines.
Contribute to planning Product Release Testing and general releases, confirm supportability, and flag usability or adoption issues prior to launch through bug bashes and capturing user requirements.
Maintain support documentation within embedded product areas and partner with the Content team to ensure Knowledge Base coverage for new releases.
Support a high quality customer experience by handling Tier 1 product support questions on Slack, training Support Engineers on customer-facing tickets, and QA-ing tickets handled by Support Engineers for resolution quality and tone.

Requirements

Bachelor's degree or comparable work experience
3+ years in customer support, customer success, program management, or a related field
Proven track record of managing cross-functional projects and customer escalations
Strong analytical and problem solving skills with a data driven approach to decision making
Detail oriented platform thinker who can translate business objectives into actionable plans
Excellent communication and stakeholder management skills, with the ability to influence and align teams across the organization
Self starter who is comfortable with ambiguity and thrives in a fast paced, dynamic environment
Strong interpersonal skills, maintaining composure while troubleshooting and solving problems
Experience with JIRA, Zendesk, and other customer support tools
Ability to manage multiple projects concurrently and prioritize effectively
Attention to detail and a commitment to delivering high quality work
Self-motivated and resourceful, able to operate with a degree of independence
Prior knowledge or experience in residential real estate

Technologies

Zendesk
JIRA
Slack
Zendesk Explore

Benefits

Participation in incentive programs with potential cash, equity, or commissions
Paid vacation
Holidays
Sick time
Parental leave
Recharge leave
Medical benefits
Tele health benefits
Dental benefits
Vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life and disability insurance
Maven (support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance

View full job page →

Today

Data Center Product Operations Analyst

Fleet Data Centers Mercer Island, WA

Mercer Island, WA

Today

$60k - $90k/yr Full time Contract Management Data Analytics Data Centers

Apply Now

Job Description

Fleet Data Centers is seeking a Data Center Product Operations Analyst to bridge customer needs with the operational discipline behind data center offerings. This onsite role on Mercer Island focuses on turning requirements into repeatable standards, processes, and metrics that guide a product from inception through ongoing operation.

Responsibilities

Map, analyze, and optimize end-to-end operational workflows for the product, spanning marketing and sales inquiries to provisioning and steady-state operations
Coordinate documentation and reporting for lease commitment registers by gathering stakeholder inputs and ensuring contractual obligations are tracked accurately
Support the definition and maintenance of standardized data center product offerings
Develop and maintain internal knowledge bases, playbooks, and training materials focused on product specifications, configurations, and market positioning
Translate customer requirements into internal product, design, and operational specifications
Identify gaps and requirements for new tools or integrations within the systems platform to improve operational efficiency, data integrity, and customer service
Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational KPIs
Provide actionable insights from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
Support launch readiness for new data center sites, assets, or customer deployments
Assist with customer-facing engagements, including product positioning, technical specifications, and collateral

Requirements

Bachelor’s Degree in Business, Engineering, Finance, or a related field
3+ years of experience in product operations or management, business analysis, or a related role
2+ years of experience in the data center industry
3+ years of experience in data analysis, reporting, and visualization tools
3+ years of experience with CRM, ERP, and provisioning/ticketing systems
3+ years of experience using Microsoft Office
Experience in a start-up and/or rapidly scaling company is a plus
Exposure to hyperscale customers
Project or program management experience
Excellent analytical acumen with the ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively identify opportunities for organizational improvement
Exceptional written and verbal communication skills

Technologies

CRM
ERP
Microsoft Office

Benefits

Competitive compensation
100% employer-covered medical, dental, and vision insurance
401K program
Standard paid holidays
Unlimited PTO

Salary

Expected salary range: $60,000-$90,000 per year, plus discretionary bonus.

Travel

This role includes up to 20% domestic and international travel.

View full job page →

Today

Sr. Product Manager

MCKESSON Irving, TX 🇺🇸 Remote

Irving, TX

Today

$119k - $191k/yr Full time Clinical Operations Product Development Product Management

Apply Now

Job Description

McKesson offers a competitive compensation package with an annual bonus and long-term incentive opportunities, plus the flexibility of 100% telecommuting from anywhere in the U.S. This Sr. Product Manager role is based in Irving, TX with up to 15% travel, and is focused on owning the product roadmap, translating requirements into epics and stories, collaborating with UX and engineering, and driving adoption across McKesson technology segments.

Benefits

Competitive compensation package
Annual bonus
Long-term incentive opportunities
100% telecommuting from any location in the United States
Up to 15% domestic travel required

Responsibilities

Own and review the product roadmap with key stakeholders and obtain agreement
Understand general clinical and oncology practice workflows to design features our customers value
Leverage your background in iKnowMed Orders to identify pain points and technical obstacles
Analyze business requirements to define the problem and partner with UX and engineering to deliver the optimal solution
Synthesize business requirements into epics and translate epics into stories to guide development teams
Prepare user stories to support iterative delivery of the product
Assess technical implications and decompose features into stories according to INVEST principles (Independent, Negotiable, Valuable, Estimable, Small, Testable)
Facilitate workshops and discussions with cross-functional teams to uncover customer pain points and generate solution ideas
Communicate upstream and downstream dependencies based on planned work
Determine product priorities, including new features, compliance requirements, and bug fixes
Support go-to-market strategy for the products
Expand product adoption through collaboration across all McKesson technology segments
Escalate high risk roadblocks to leadership
Mentor junior colleagues on product management best practices

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Electronics Engineering, Computer Engineering, or related field and seven (7) years of experience in product management or a related occupation
Skilled in building EHRs and clinical tools
Regulatory awareness and compliance knowledge in healthcare
Skilled in iKnowMed EHR workflows including Insurance Authorization, Charge Capture, Clinical Content modules and how they interact
Understanding of authorization data flows across IKM EHR
Experience with PMS to IKM data exchange including Payers and Plans
Technical fluency of interfaces and FHIR services
Detailed understanding of DaVinci HTI-4 APIs
Understanding of CoverMyMeds USP Platform and integration with IKM
Data-driven user analytics experience including FullStory
Proficiency with JIRA and Confluence
Strong Agile process knowledge
Roadmap management experience
User-centric design focus

Technologies frequently involved include iKnowMed Orders, iKnowMed EHR, JIRA, Confluence, FHIR services, DaVinci HTI-4 APIs, CoverMyMeds USP Platform, and FullStory.

To apply, please send resumes to JobPostings@McKesson.com. Reference #: 002165.

View full job page →

Today

Product Manager

MSA Safety Cranberry Township, PA

Cranberry Township, PA

Today

Full time Manager Customer Experience Product Development

Apply Now

Job Description

The Product Manager at MSA Safety leads the development of software driven safety products by deeply understanding customers and markets, shaping strategic direction, and guiding cross functional teams to deliver a best in class UI/UX. This hybrid role is based in Cranberry Township, PA.

Overview

MSA Safety is a purpose driven organization focused on safety outcomes. The company commits to protecting people and assets worldwide through innovation and technology, continually addressing customer problems so they can go home safe every day. This position offers the opportunity to translate market insights into actionable product direction.

Responsibilities

Deeply understand customers, markets, and competitors to generate insights that translate into valuable features, products, and services that customers love.
Develop a strategy that is robust, forward looking, and designed to accelerate business performance with sustainable competitive advantage, faster time to market, and development efficiency.
Collaborate with product teams to build software intensive, tech driven products on scalable architectures that keep pace with rapidly evolving market needs while delivering a best in class UI/UX.
Balance the needs of diverse customers, internal teams, and organizational pressures with the long term requirements for platform scalability, reliability, and extensibility.
Work cross functionally across engineering, design, operations, sales, and marketing to drive tangible business value and progressive approaches during a period of accelerated transformation.
Provide leadership to the Product Team and clearly communicate focus. Leverage the OKR framework to create visibility, alignment, and clarity of scope with an emphasis on customer outcomes over team output.
Set ambitious goals and lead by example to transform how development teams think and work, removing barriers and maintaining a clear why.

Requirements

Bachelor’s Degree in Marketing, Advertising, Business Administration or related discipline.
A strong passion for transforming worker and worksite safety through technology powered solutions.
Experience collaborating with software development teams or as a software developer.
Proven ability to solve complex problems and execute multiple tasks in parallel with limited resources.
Outstanding organizational, communication, presentation, and leadership skills through influence.
Excellent analytical and quantitative abilities with a data driven mindset.
High adaptability to frequent change, using it as an opportunity to perform at your best.
Aptitude for quickly learning new technologies across domains.
Strong design sense with a track record of delivering intuitive interfaces and frictionless user experiences, supported by evidence.
Proven history of developing customer experiences with clear outcomes for the customer and the business.
Working understanding of Marty Cagan’s Product Model, experience with Customer Discovery, and familiarity with approaches to test assumptions and balance the four risks (value, viability, usability, feasibility).
Experience with AI tools to accelerate product development, especially for testing ideas and informing prioritization.

Technologies

Marty Cagan’s Product Model
OKR process
Customer Discovery
AI tools

View full job page →

Today

Manager, Software Engineering Product Manager (Annuity Data Platform)

Nationwide Columbus, OH

Columbus, OH

Today

Full time Manager Ai Workflows Analytics

Apply Now

Job Description

Nationwide Technology offers a collaborative, agile environment with a hybrid in Columbus, OH. This leadership role guides the Annuity Data Platform team to deliver data capabilities, AI enabled solutions, and modernization outcomes, with in-office cadence two days per week on Wednesdays and Thursdays.

Location: Columbus, OH (hybrid) with in-office Wednesdays and Thursdays.

Responsibilities

Set the strategic direction for the Annuity Data Platform, aligning with corporate goals, the Annuity Modernization Program, and the broader Data Strategy priorities.
Craft an outcomes-based roadmap for the ADP that balances early delivery with long-term scalability, reuse, analytics, and AI enablement.
Collaborate with architecture and business leaders to ensure the platform supports modernization capabilities, downstream consumers, and future-state reporting, analytics, and AI needs.
Lead the ADP team in delivering data capabilities for the first launch of Annuity Modernization, including priority business capabilities and critical-path features.
Ensure backlog readiness, sequencing, and alignment to milestone planning and cross-team handoffs so the team can execute against committed outcomes.
Resolve scope, dependency, and capacity issues impacting delivery while maintaining focus on business value, schedule commitments, and quality.
Oversee the design, development, and operationalization of scalable, secure, and resilient data platform capabilities that meet business and technology needs.
Establish and mature engineering practices across the ADP team, including DevSecOps, automation, observability, and reliable run operations support.
Maintain strong controls around platform health, data quality, stability, support readiness, and risk mitigation as ADP becomes foundational to multiple annuity capabilities.
Partner with enterprise and program data leaders to shape and implement the Annuity Data Strategy, including data modeling, lineage, governance, and reusable platform patterns.
Identify high-value opportunities for AI-based solutions enabled by trusted, governed, and reusable data assets on the ADP platform.
Help define and mature foundational AI capabilities in the data space, including reliable data pipelines, governed data assets, reusable data products, and platform patterns for analytics, automation, and AI use cases.
Ensure the platform delivers trusted, consumable data for operational processes, regulatory needs, reporting, analytics, and future AI-driven solutions.
Collaborate with business stakeholders to understand pain points, process inefficiencies, and decisioning opportunities addressed through data and AI-based solutions.
Translate opportunities into actionable use cases, roadmaps, and delivery plans in partnership with business and technology teams.
Promote pragmatic adoption of AI-enabled capabilities that improve operational efficiency, speed to insight, and business value while aligning with enterprise standards and risk controls.
Ensure AI and data solutions are tied to measurable business outcomes and support Annuity Modernization goals.
Foster partnerships across Annuity Technology, IDS, Data Architecture, Program Leadership, and business stakeholders for seamless delivery of platform capabilities.
Coordinate with partner teams such as ALIP, Real Time Integrations, Workflow, and Correspondence to manage interdependencies and align delivery plans.
Act as a leadership representative for ADP in planning, governance, and escalation forums.
Develop and manage a workforce strategy for the ADP team, aligning skills and capacity with modernization demand and first-launch commitments.
Manage vendor relationships and external partnerships to ensure high-quality delivery, smooth onboarding, and scalable impact when needed.
Optimize build and run costs while preserving delivery quality, platform resiliency, and long-term value realization.
Build a strong engineering culture that emphasizes accountability, collaboration, learning, and continuous improvement.
Strengthen the team's ability to plan, execute, and support data platform work through clear operating rhythms, performance measures, and talent development.
Stay current on industry trends in data platforms, cloud, automation, analytics, and AI, applying insights to improve team effectiveness and platform outcomes.

Requirements

6+ years of experience leading software engineering and/or data platform teams in large, complex technology environments; proven ability to empower and develop teams across multiple technologies.
Strong understanding of data platforms, data engineering, data architecture, and modern software delivery practices.
Experience leading transformational programs with cross-functional dependency management, delivery execution, and operational accountability.
Deep knowledge of DevSecOps, SRE, automation, and engineering maturity improvement.
Experience enabling data-driven and AI-supported solutions through strong partnerships with business stakeholders, architects, and engineering teams.
Solid understanding of foundational analytics, automation, and AI capabilities, including data quality, governance, lineage, and scalable platform design.
Excellent collaboration, communication, and stakeholder management skills with the ability to influence across business and technology organizations.
Ability to lead and inspire cross-functional teams while balancing immediate delivery needs with long-term strategic platform outcomes.
Up-to-date knowledge of technology trends in cloud, data, analytics, and emerging AI capabilities.
Undergraduate studies in management information systems, engineering, math, computer science, or comparable experience and education preferred.

Benefits

Medical, dental, and vision coverage
Life insurance
Short and long-term disability coverage
PTO with a minimum of 18 days per year for new hires, pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire