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Product Operations Manager

Smartsheet Bellevue, WA 🇺🇸 Remote

Bellevue, WA

Today

$108k - $128k/yr Full time Atlassian Business Analytics Collaboration

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Job Description

Smartsheet is hiring a Product Operations Manager (Bellevue, WA with remote options) to strengthen how the product organization plans, launches, and operates.

Responsibilities

Own and support product planning cycles, including quarterly planning, goal tracking, retrospectives, and weekly team rhythms
Drive launch coordination by maintaining launch checklists, tracking cross-functional dependencies, and confirming teams are go-live ready
Build and maintain product health dashboards and translate metrics into actionable insights that support prioritization decisions
Document processes and create playbooks, identifying opportunities to tighten workflows or automate repetitive steps
Facilitate meetings and ensure follow-ups are captured, tracked, and closed
Partner with analytics to define and answer the right operational questions, not only report on existing tracked data

Requirements

2–4 years of experience in product operations, program management, or a similar operational role
Strong process instincts, with the ability to spot gaps before they become problems
Comfort with data, including pulling insights from dashboards and turning them into clear recommendations
Excellent written communication and meeting facilitation skills
Experience using tools such as Smartsheet, Jira, Confluence, or similar
Builder mindset, prioritizing automation over staying manual

Technologies

Smartsheet
Jira
Confluence

Nice to have

Familiarity with GTM or launch coordination workflows
Exposure to AI productivity tools used in an operational context

Location: Bellevue, WA (remote)
Salary: USD 107,500 - 127,500 per year
Minimum experience: 2 years

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Today

Product Operations Lead

Thyme Care Remote 🌍 Remote

Remote

Today

$171k - $190k/yr Full time Customer Experience Management Product Operations

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Job Description

The Product Operations Lead at Thyme Care ensures the software supports users effectively from feature launch onward. This role connects product and engineering with the care team through triage, rollout execution, training and documentation accuracy, and ongoing insight gathering, including the use of AI to improve day-to-day efficiency.

Responsibilities

Develop deep expertise in how the products work by learning all three platforms and the key data assets behind them, delivering introductory demos to new team members across technical and broader company audiences, and serving as a go-to resource for questions about product behavior.
Act as the first-line triage point for Thyme Box issues by partnering with Quality Engineering, using field reports from the care team to ask clarifying questions, distinguishing between expectation mismatches and actual breakage, and handing off issues for technical investigation with clear documentation.
Run product rollouts in partnership with PMs and engineering by planning and project managing feature pilots and rollouts with Care Delivery and Enrollment operations, providing first-line support to end users as changes go live, and owning release notes plus cross-functional communications and training materials for upcoming releases.
Support quality before launch by helping QA new features across engineering and service design pods, and setting up in-product walkthroughs and tooltips for new functionality.
Maintain training and documentation accuracy by owning the correctness of Thyme Box training documentation and reference materials, partnering with the training team on new hire onboarding and refresher materials for the care team, and reviewing training materials and process changes to recommend streamlining opportunities in the tool.
Monitor usage and gather user feedback by using tools and data analysis to identify unusual Thyme Box usage patterns and flag them to the appropriate teams, and running regular user satisfaction surveys to produce actionable findings for product teams.
Keep product teams close to the care team by coordinating regular shadowing sessions so product, engineering, and data science observe user workflows firsthand, and creating documents, videos, and other materials that explain how tech teams work and how the care team can contribute.
Run the product org’s operating rhythm by maintaining a current product roadmap deck across all pods using inputs from each PM, and owning the product process calendar, including quarterly roadmap planning, vendor renewals, tech debt days, hackathons, and other recurring milestones.
Use AI to improve efficiency by applying AI tools to drafting documentation, analyzing survey and usage data, and building training materials.

Requirements

3+ years in product operations, product support, implementation, training, or a similar role working closely with product and engineering teams on software used by operational teams.
Healthcare experience, especially in care delivery, digital health, or value-based care.
Experience bridging end users and technical teams, including triaging issues and writing clear, reproducible bug reports.
Proven experience planning and running software rollouts, including training, communications, and user support through launch.
Experience creating training materials, documentation, or user guides that drive successful feature adoption.
Comfort with data, including the ability to use monitoring or analytics tools, pull together usage data, and explain insights to non-technical audiences.
Strong project management and organizational skills to handle multiple recurring processes and deadlines.
Strong written and verbal communication, with the ability to translate between technical and non-technical audiences.
Practical experience using AI tools in day-to-day work and curiosity about where they can help.
Experience operating in fast-moving environments where processes were not fully defined yet.

Benefits

Equity
Benefits
Other opportunities at Thyme Care
Base salary: $171,000–$190,000 per year
The salary range could be lower or higher if hired at another level

Nice to Haves

Experience with Datadog or similar monitoring and product analytics tools
Experience configuring in-app guidance (walkthroughs, tooltips) or other no-code product tooling
Experience with QA or software testing

What Leads to Success

Operator empathy
Curiosity and investigative instinct
Organized and reliable execution
Clear communication
Cross-functional connector mindset
Continuous improvement orientation
Practical approach to AI

Values

Act with our members in mind
Move with purpose
Seek diverse perspectives

Location and Experience

Location: Remote
Minimum experience: 3 years

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Today

Director of Product Operations

Revive Media United States 🇺🇸 Remote

United States

Today

$175k - $205k/yr Full time Director Of Operations Management Product Management

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Job Description

Revive Media is hiring a Director of Product Operations for its remote product-led platform, Convoy.

Responsibilities

Hire, coach, and develop the product management team using a clear leveling framework
Partner with product leadership and lead product managers to translate priorities into capacity and ownership
Build and run the planning and delivery cadence to align team work to company priorities and improve cross-organization visibility into what ships and when
Set consistent standards for specs, QA, definition of done, releases, and outcome tracking
Define and maintain an approach to tracking expected vs actual outcomes at the team and feature level, and use learnings to improve future product decisions
Lead the routing and resolution of production issues, escalations, and urgent requests across product, engineering, and the teams surfacing them
Continuously improve product team systems for planning, delivery, support, and communication through better processes, tooling, and automation
Act as a player-coach, stepping in hands-on when needed while strengthening team judgment and capability
Partner with lead product managers to represent product in company-wide planning and communication
Build strong working relationships across engineering, design, GTM, customer success, and company leadership

Requirements

8+ years in product management or product operations, including 4+ years managing a team of product managers
Experience building or improving how a product organization plans, delivers, and tracks outcomes, ideally in a fast-growing company
Comfort owning a support or escalation process alongside planning work, with success measured by how smoothly issues get handled
Proven track record hiring, coaching, and leveling product managers
Strong analytical instincts with experience working directly with data and dashboards
Excellent cross-functional communication, able to represent product credibly with engineering, go-to-market, and executive leadership
Ad tech or complex B2B workflow product experience is a plus, not required

What success looks like

Within one year, product execution becomes more predictable, with downstream alignment across product managers, engineering, and the broader company
Each squad and feature has clear before-and-after results: expected outcome vs actual outcome, with product managers able to demonstrate impact using the data
Product managers grow in capability, produce higher-quality work, and can see how their work drives measurable outcomes
Production issues and escalations resolve through a defined process, reducing interruptions and minimizing time product managers spend on them
Releases require less last-minute coordination due to shared standards for specs, QA, and definition of done
The planning cadence provides reliable visibility into shipping timing that other teams trust more than before
As the team scales, operating practices stay lightweight while improving clarity and consistency without slowing product managers down

Benefits

Comprehensive healthcare including medical, vision & dental: 100% covered for employees and 50% covered for dependents
Fully remote role with a remote working stipend
Flexible PTO (take what you need, when you need)
Coffee or Tea Subscription
Monthly 3 day weekend

Compensation

Expected base pay: $175,000
Total compensation (including a quarterly bonus): typically ranges from $190k to $205k
Actual compensation may vary based on skill set, experience, and geographic location

Location: United States (remote). Salary range: USD 175,000 - 205,000 per yearly.

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Today

Senior Product Operations Manager

LiveKit United States

United States

Today

$145k - $200k/yr Full time Senior Management Operations Management

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Job Description

LiveKit is hiring its first Senior Product Operations Manager to build the product team’s operating system and make delivery faster and clearer as the org scales in an engineering culture.

Responsibilities

Run the product team’s operating cadence across planning cycles, reviews, and recurring updates
Own the planning calendar: define purpose, determine who should attend, and standardize inputs and outputs
Ensure decisions and follow-ups are captured and visible to the right stakeholders
Continuously retire or reshape rituals that no longer earn their time
Own the roadmap as a system, structured for multiple audiences (engineering teams, leadership, sales)
Keep the roadmap current so it becomes the single place to understand what is being built and its status
Lead product team goal-setting using measurable goals tied to a clear source of truth
Track goal progress through the quarter
With the data team, own reporting the product team and leadership rely on, and flag drift early
Maintain lightweight shared standards across the full product lifecycle, including problem briefs, launch readiness, product stage definitions, and release notes
With marketing, run the internal side of launches to ensure each ships with documentation, pricing, and GTM readiness
Own customer insight workflows that keep customers close to the product team
- Maintain a research repository people use
- Run a continuous pipeline of customer conversations with sales and success
- Synthesize signals from sales, support, surveys, and deals, and deliver insights to the PMs who need them
Own onboarding for new PMs, ongoing training, and the team community of practice; help shape PM hiring and leveling
Define how the product team uses tools across roadmapping, analytics, and AI; ensure PMs get real leverage
Maintain a pulse on where the team is blocked, bring recommendations for what to fix next, and partner with the head of product to improve the product org every quarter

Requirements

6+ years of experience, including at least 3 years in product operations or a closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product team
Designed a product operating cadence from scratch at a scaling company, not just maintained an existing one
Measures impact by changes for the people you support, not by volume of process
Writes clearly and can make complex topics legible
Strong writing ability
Data fluent: comfortable defining metrics, working in BI tools, and distinguishing trustworthy from untrustworthy numbers (SQL is a plus)
Technical enough for a developer company and credible with the engineers building the product
Influences without authority; works because it is useful, not mandated
AI-native: uses AI tools heavily and can help others do the same
Fast learner, frequently adopting new tools and techniques (including AI)
Prefers removing meetings over adding them

Technologies

Benefits

Contribute to open source alongside world-class engineers
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy

Nice to Have

Product operations experience at a developer tools, API, infrastructure, or AI company
Ran quarterly planning or OKRs for a product organization
Built a research repository or a customer recruiting program for B2B research
Built a PM onboarding program or career ladder
Worked with go-to-market teams on launch readiness and product stage definitions
Experience as a product manager

Job Details

Location: United States (onsite)
Salary: USD 145,000 - 200,000 per yearly

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Today

Staff Product Operations Manager, Platform

Samsara Seattle, WA 🇺🇸 Remote

Seattle, WA

Today

$126k - $203k/yr Full time Manager Ai Assisted Development Tools Ai Workflows

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Job Description

Samsara is looking for a Staff Product Operations Manager, Platform to serve as an individual contributor, helping accelerate an enterprise-ready roadmap. In this role, you will drive ARR through platform decisions, partner with key product teams, and build internal data and AI tools that make platform usage and customer friction easier to understand and act on.

What you’ll do

Identify enterprise-readiness gaps that limit new business, expansion, and retention, and shape prioritization so the work measurably improves ARR.
Partner with Billing, Org & Auth, and Security to define priorities, remove blockers, and track progress against commitments Sales and customers are waiting on.
Build and ship internal data and AI products that help Product and Engineering teams understand platform usage, customer friction, and the highest-impact opportunities.
Analyze large volumes of structured and unstructured data, including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata, to identify patterns that are difficult to find manually.
Convert one-time analyses into reliable, repeatable tools and workflows, including clear data definitions, quality checks, documentation, and feedback loops.
Translate complex findings into decision-ready recommendations for R&D leadership while preserving the evidence and methodology.
Quantify the revenue impact of platform investments and report on it, establishing a clear, defensible ARR case before and after launch.
Own projects end to end, from scoping the problem and connecting the right data, to building the first version, launching, measuring adoption and business impact, and iterating.
Use AI-assisted development tools thoughtfully by checking outputs, debugging failures, and applying judgment rather than assuming generated work is automatically correct.
Champion and embed Samsara’s cultural principles, including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team as the company scales globally.

Qualifications

8+ years of professional experience in product operations, data or product analytics, business operations, consulting, technical product management, or a similar environment where you solved ambiguous problems using data and technology.
A proven record of building and shipping something useful for real users, such as an internal tool, dashboard, automation, data product, or repeatable analytical workflow.
Experience connecting work to revenue or an equivalent business outcome (ARR, retention, expansion, cost) and the ability to explain how decisions drove results.
Strong ability to structure and analyze messy or large datasets, validate findings, and clarify what the analysis does and does not prove.
Product and customer judgment focused on user problems and business outcomes, not just technology.
Clear written and verbal communication.
High ownership, curiosity, and attention to detail, with comfort learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity.

Tech you’ll work with

AI
AI-assisted development tools
Tofu

Location and work model

Seattle, WA (remote)
Remote role open to candidates based in the United States and Canada
Relocation assistance will not be provided

Compensation and benefits

Salary range: USD 126,000 - 202,500 per year
Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans

Additional role context

Support Billing, Org & Auth, and Security product teams by turning ambiguous questions into rigorous analyses, repeatable workflows, and internal tools used across Product and Engineering.
No technical background is required.
Use modern AI and development tools to move beyond prototype work, including working with data, writing and debugging code using AI, validating results, shipping tools people trust, and improving based on usage.

Eligibility, authenticity, and recruiting notes

All offers are contingent on securing and maintaining the legal right to work in the applicable location.
Samsara does not charge fees to applicants at any stage of the hiring process.
Official communication about applications will come only from emails ending in @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co.
To protect applicants from identity fraud, Samsara uses Tofu to validate the authenticity of applications.
Reasonable accommodations are available; contact accessibleinterviewing@samsara.com.

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Today

Senior Product Operations Manager

Guidewire Software Remote 🇺🇸 Remote

Remote

Today

$148k - $254k/yr Full time Manager Senior Operations Management

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Job Description

Guidewire’s Applications portfolio needs a Senior Product Operations Manager to strengthen the operating rhythms that keep product-domain execution consistent and measurable. In this remote role, you will own domain operations, run governance cadences, and turn operational signals into clearer visibility for teams shipping Core Applications.

What you’ll do

Own operations for a product domain, managing the recurring operational rhythms of Core Applications end to end, including reporting, release support, documentation, onboarding, planning coordination, and tooling administration.
Run governance rituals by operating the mechanics of portfolio cadences: Monthly Executive Portfolio Review, Biweekly Capability Review, and Quarterly Vision Council. This includes scheduling, pre-reads, decision logs, action tracking, and follow-through.
Keep the release cadence reliable through backlog hygiene, portfolio reporting, and SDLC/GPR governance evidence so roadmap status and commitments remain accurate and Core Applications can sustain a steady rhythm of updates.
Turn signals into insight by creating and managing domain product-health dashboards and analyzing feedback to surface risks early, highlight variances, and recommend corrective action.
Improve how the domain operates by driving continuous process improvement across operational workflows, while supporting PM enablement and AI-fluency logistics as the operating model evolves.

Requirements

5+ years in product operations, program/project management, PMO, or a comparable operational role, ideally in an enterprise B2B SaaS or product organization.
Strong operational discipline and program-management skills, with the ability to build order across moving parts and drive work to closure.
Demonstrated ability to apply AI to operational work and familiarity with Agentic SDLC.
Analytical fluency with reporting and dashboards, plus judgment to connect operational data to outcomes.
Tool proficiency with planning and tracking tools such as Aha!, Jira, and Confluence, including comfort administering and improving them.
Excellent communication and facilitation skills across product, engineering, design, and go-to-market partners.
Ability to operate independently, manage competing priorities, and surface risks proactively.

Technologies

Aha!
Jira
Confluence

Benefits

Health, dental, and vision insurance
Paid time off
A company sponsored retirement plan
Annual company bonus plan, commissions, and/or long term incentive awards (contingent on a variety of factors, including company and employee performance)
All full-time positions or part-time roles working 30 hours or more a week are eligible for benefits that support health and well-being

Additional information

Location: Remote (remote)
Compensation: USD 148,000 - 254,000 per yearly
Experience: Minimum 5 years
Strongly preferred: Experience supporting portfolio governance, planning cadences, or leadership operating rhythms; exposure to P&C insurance or another highly regulated, enterprise software domain; product management experience in a SaaS organization.

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Today

DC Product Owner

Capgemini Princeton, NJ

Princeton, NJ

Today

$34 - $53/hr Contract Agile Agile Methodologies Agile Scrum

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Job Description

Capgemini is seeking an experienced DC Product Owner to lead the product vision, strategy, and delivery for Duck Creek Insurance Platform solutions. The role partners with insurance business stakeholders and Agile delivery teams to prioritize work, manage the roadmap, and support successful implementation for Duck Creek Policy Billing and Claims.

Role Overview

As the Product Owner, you will own the product roadmap for Duck Creek Policy Billing and Claims, translating business requirements into actionable backlog items and acceptance criteria. You will act as the primary liaison between business teams and Agile execution to ensure solutions align to Duck Creek product capabilities and business objectives.

Key Responsibilities

Own and manage the product roadmap for Duck Creek Policy Billing and Claims solutions
Gather, analyze, and prioritize business requirements from insurance stakeholders
Translate business needs into user stories, acceptance criteria, and product backlog items
Serve as the primary liaison between business teams and Agile delivery teams
Lead backlog grooming, sprint planning, sprint reviews, and product demonstrations
Ensure alignment between Duck Creek product capabilities and business objectives
Drive product releases through feature prioritization and go-to-market readiness activities
Collaborate with architects, developers, QA teams, and business SMEs to deliver high-quality solutions
Provide guidance on Duck Creek best practices and insurance industry standards
Monitor product performance and recommend enhancements based on business feedback and analytics
Support UAT activities and facilitate stakeholder signoffs