Babel Street is hiring a Product Operations Coordinator for the Product & Engineering Operations team, focused on making delivery more predictable and improving time-to-value through stronger planning and reporting. The role supports scalable Product Operations practices by stewarding planning processes, keeping operational data reliable, and coordinating governance activities across Product and Engineering.
Based in Reston, VA in a hybrid setup, this position works toward better visibility into execution, clearer escalation for at-risk work, and consistent adoption of operational standards across cross-functional teams.
What you’ll do
- Maintain data quality and ticket hygiene across Jira and Jira Product Discovery, including related reporting systems.
- Audit work items for completeness, ownership, status accuracy, dependencies, and planning readiness.
- Partner with Product Managers and stakeholders to resolve data inconsistencies and keep reporting accurate.
- Monitor work in progress to identify stalled items, operational risks, trends, and governance exceptions.
- Develop dashboards, automations, and reporting tools to improve visibility into delivery progress and organizational performance.
- Support escalation processes for blocked, non-compliant, or at-risk work, ensuring relevant stakeholders are aware.
- Support Product and Engineering teams through planning, prioritization, Continuous Planning, and operational governance activities.
- Coordinate cross-functional alignment across Product, Engineering, Platform, Data, and business stakeholders.
- Monitor planning readiness by ensuring required inputs, dependencies, and deliverables are completed on time.
- Facilitate planning ceremonies, governance reviews, and operational meetings with clear objectives, agendas, and actionable outcomes.
- Track action items, follow-ups, and key decisions from planning forums and governance discussions.
- Communicate process updates, deadlines, and operational information to stakeholders.
- Identify and escalate dependencies, coordination challenges, and execution risks that could impact delivery outcomes.
- Support implementation and adoption of Product Operations processes, governance frameworks, and operational standards.
- Maintain operational documentation including playbooks, workflows, and knowledge resources.
- Identify automation opportunities to reduce manual workflows and improve operational efficiency.
- Partner with Program Managers to improve tooling, workflow design, reporting capabilities, and operational practices.
- Contribute to initiatives that increase scalability, consistency, organizational effectiveness, and adoption of best practices.
What you bring
- 2+ years of experience in Project Coordination, Product Operations, Business Operations, Technical Operations, or a related field.
- Experience with Jira, Confluence, or similar collaboration and work-management platforms.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to coordinate multiple stakeholders, initiatives, and competing priorities.
- Capability to identify process improvements and proactively address operational challenges.
- Proficiency with Microsoft 365 including Excel, PowerPoint, Teams, and SharePoint.
Tools and technologies
- Jira
- Jira Product Discovery
- Confluence
- Microsoft 365
- Excel
- PowerPoint
- Teams
- SharePoint
Compensation
USD 90,000 - 100,000 per year
Minimum experience: 2 years
Benefits
- Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurance for you and your family.
- Traditional and Roth 401(K) with a very competitive match.
- Unlimited Flexible Leave
- 12 paid Federal Holidays
- Tuition Reimbursement Program for continuing education
Nice to have
- Experience supporting Product Management, Engineering, or software development organizations.
- Familiarity with Agile, Scrum, or iterative product development methodologies.
- Experience creating dashboards, reports, and operational metrics.
- Experience with workflow automation tools and process improvement initiatives.
- Familiarity with product planning, roadmap management, or portfolio governance practices.
- Experience in a SaaS, technology, or enterprise software environment.
What success looks like
- Teams are consistently prepared for planning.
- Operational data is trusted for decision-making.
- Reporting is accurate and timely.
- Product Operations processes are adopted consistently across the organization.
- Greater visibility, improved predictability, and stronger alignment between Product, Engineering, and the business.
Role alignment and reporting
Aligned primarily to Product Operations and reporting to the Program Manager, Product Operations, this role also supports the broader Product & Engineering Operations function. It will contribute to initiatives that improve coordination, planning, governance, and visibility across both functions.
Location and work model
This is a hybrid role based out of Babel Street offices in Somerville, MA or Reston, VA, with the possibility of full remote for candidates not in those areas.
