Join the NFL Digital Media team in a seasonal role that powers crossβplatform product operations for NFL.com, the NFL app, NFL Fantasy, and Club Sites. This onsite position in Inglewood, CA offers handsβon work coordinating operational activities, supporting live game days, and contributing to seasonal initiatives through structured runbooks, training materials, and clear escalation paths. Compensation is $37 per hour.
As part of a culture guided by NFL core values, this role emphasizes respect, integrity, team responsibility, and resiliency. You will collaborate across Product Operations, Content Operations, Product Management, Engineering, and other groups to keep digital platforms running smoothly and deliver highβquality user experiences. The role also mirrors leadership attributes such as building talent, executing with precision, inspiring others, living our values, knowing the business, and thinking big.
Responsibilities
- Support Product Operations initiatives across NFL.com, the NFL app, Club Sites, and other NFLβowned digital platforms.
- Contribute to readiness for new products and seasonal initiatives by helping develop and maintain runbooks, training materials, documentation, workflows, and escalation paths.
- Assist with digital content programming and site operations using approved administrative tools and content management systems.
- Track project deliverables, open issues, launch readiness items, stakeholder updates, and postβlaunch followβups.
- Collaborate with Product Operations, Content Operations, Product Management, Engineering, and other crossβfunctional teams to support daily platform operations.
- Document business rules, operational processes, and support procedures to improve team readiness and consistency.
- Provide operational support for NFLβowned digital platforms on game days, preseason, major events, and other live windows.
- Assist with live streaming operations across web, mobile web, mobile app, tablet, and connected TV platforms.
- Support live game and event monitoring by validating stream availability, content presentation, platform behavior, and user experiences.
- Identify, prioritize, and escalate issues in real time to minimize disruption during live events.
- Coordinate with Game Day Operations, Clubs, Engineering, Product, and Support teams to drive issues through resolution.
- Contribute to postβevent documentation, issue recaps, and followβup items to improve future event coverage.
Requirements
- Ability to learn new systems and programs quickly.
- Strong problemβsolving skills with a proactive, improvementβdriven mindset.
- Excellent interpersonal, verbal, and written communication skills.
- Proven ability to collaborate effectively with crossβfunctional teams.
- Capacity to manage multiple tasks and prioritize in a fastβpaced environment.
- Willingness to work inβoffice on all NFL game days, including Preseason, Regular Season, and Playoffs, and to be on site during holidays such as Thanksgiving, Christmas Eve, Christmas, New Yearβs Eve, and New Yearβs Day.
- Solid knowledge of sports and digital sports products.
- Experience with Content Management Systems (CMS).