The Manager, Joining Product Operations will serve as an operational anchor for Capital One’s Talent Acquisition funnel, with ownership spanning production stability, user enablement, platform governance, and vendor performance across recruiting technology. This onsite role in McLean, VA bridges Product and Tech delivery with business execution to maintain operational continuity, regulatory alignment, and consistently high end-user experiences.
Core Responsibilities
- Own end-to-end execution for operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
- Set up clear reporting and SLA tracking to provide operational visibility across production workflows and ensure alignment with broader business priorities.
- Serve as the primary operational point of contact for production escalations, diagnosing issues quickly and driving cross-functional resolution.
- Partner with Product Management to stay aligned with product roadmaps, supporting operational readiness and smooth feature rollouts.
- Modernize and maintain user-facing documentation, standard operating procedures (SOPs), and self-serve resources to improve searchability, accuracy, and depth of information.
- Develop and maintain training frameworks and learning assets for recruiting teams, hiring managers, and operations staff.
- Manage third-party technology vendor relationships within the recruiting ecosystem to maintain performance standards, enforce SLAs, and ensure reliable data access.
- Ensure platform compliance with internal risk management standards and external legal or regulatory requirements across talent acquisition data pipelines and vendor integrations.
Required Qualifications
- Bachelor’s Degree or Military Experience.
- At least 3 years of experience in product operations, business operations, tech operations, or process management.
- At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications.
- At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows.
- At least 2 years of experience analyzing operational data or system metrics to inform business decisions.
Tools and Technologies
Workday, Phenom, ATS/CRM tools, Tableau, QuickSight, Excel.
Compensation and Incentives
Salary: USD 151,900 - 173,400 per year.
Performance-based incentive compensation eligibility may include cash bonus(es) and/or long-term incentives (LTI).
Benefits
Eligible candidates will receive a comprehensive, competitive, and inclusive set of health, financial, and other benefits.
Role Details
- Location: McLean, VA (onsite)
- Employment Type: Full-time
