The role leads the Shared Services Contract Operations team within AWS Business & Product Operations, overseeing cross-location leadership, matrix management, and capacity planning across multiple contract workstreams. The position is based on site in Seattle, WA, with a salary range of USD 147,300 to 199,300 per year.
Responsibilities
- Lead and develop a team of Contract Specialists across multiple U.S. locations, including management of temporary staffing to meet fluctuating demand.
- Collaborate with local managers in international offices to co-manage personnel, aligning on performance, career development, and day-to-day priorities.
- Strategically allocate resources across workstreams to address peak volumes, ad-hoc requests, and shifting business priorities, balancing coverage without requiring deep expertise in every contract type.
- Maintain strong partnerships with workstream leads and managers who own each contract type to ensure smooth handoffs, consistent quality standards, and clear escalation paths.
- Monitor queues and escalations using contracting knowledge and tooling to identify bottlenecks and address issues across workstreams.
- Drive process improvements, standardize workflows, and build repeatable frameworks that enable the team to flex efficiently across diverse contract types.
- Translate operational performance data into clear, actionable insights for leadership and cross-functional stakeholders.
Requirements
- Bachelor's degree or higher in a related field, or an equivalent combination of education and experience.
- 7+ years of experience in a contracts-related field such as contract operations, legal operations, sales operations, procurement, or similar.
- 4+ years of experience leading a team, including managing professionals in contracts-related roles (e.g., Contract Specialists, Paralegals, Contract Administrators).
- Familiarity with ticketing or queue-based workflow systems and capacity planning.
- General knowledge of contracting processes and tools sufficient to monitor queues, assess quality, and triage escalations.
- Strong written and verbal communication skills with the ability to coordinate across time zones, influence without direct authority, and partner effectively with peer managers.
- Proven track record of managing through ambiguity, shifting priorities, and peak volume periods.
- 4+ years of people management experience.
- Experience developing and implementing systems or tools used for CRM, variable compensation, revenue reporting, forecasting, or Salesforce automation.
- Experience using Salesforce or other CRM tools.
Technologies
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments and restricted stock units (RSUs)
About the Team
AWS values diverse experiences and encourages applicants who may not meet every listed qualification. If your career path has been nontraditional or you are early in your professional journey, consider applying.
Why AWS
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. AWS pioneered cloud computing and continues to innovate, earning the trust of customers ranging from startups to Global 500 companies to power their businesses.
Inclusive Team Culture
AWS fosters a culture of learning and curiosity. Employee-led affinity groups support inclusion, with ongoing events and learning experiences such as CORE and AmazeCon to celebrate diversity and inclusion.
Mentorship & Career Growth
AWS continually raises its performance bar and offers mentorship and knowledge-sharing resources to help professionals grow into well-rounded leaders.
Work/Life Balance
Work-life harmony is valued, with flexibility embedded in the working culture. When employees feel supported at work and at home, they can contribute effectively in the cloud.
AWS Sales, Marketing, and Global Services (SMGS)
AWS SMGS drives revenue, adoption, and growth across a spectrum of accounts from small and mid-market to enterprise, including public sector. The AWS Global Support team collaborates with leading customers building mission-critical applications on AWS to deliver world-class support.
