JPMorganChase is modernizing the Business Banking lending servicing platform to improve value delivery, risk reduction, resiliency, and engineering efficiency. This onsite role in Columbus, OH focuses on defining the future-state platform direction and driving execution across multi-year modernization efforts for servicing capabilities used across channels.
What you’ll do
- Set the platform modernization strategy by creating a multi-year vision, strategy, and roadmap, including milestones and measurable outcomes across value, risk, resiliency, and delivery efficiency.
- Own the future-state platform direction in partnership with Technology, covering domain boundaries, API/service strategy, workflow orchestration patterns, data and event approach, and non-functional requirements.
- Deliver foundational platform capabilities that enable consistent servicing across channels, including servicing request intake and status, workflow or case orchestration, communications and notifications, documents and statements delivery, entitlements and roles, auditability, monitoring and telemetry, and self-service enablement.
- Lead migration, cutover, and legacy retirement, including wave planning, sequencing, cutover approach, readiness criteria, parallel run where required, decommission plans, and legacy “takeout” accountability.
- Drive governance and standards to ensure consistent delivery across teams, including API and reuse patterns, SLAs and SLOs, reliability and observability expectations, and control requirements.
- Manage executive stakeholder alignment by surfacing trade-offs, risks, and recommendations with clear options and impacts, while coordinating complex dependencies across platforms.
- Lead portfolio and backlog priorities by owning epics and investment focus tied to modernization milestones, maintaining scope discipline and value-based prioritization with predictable delivery.
- Support operational readiness and adoption through coordination of UAT, release readiness, change management, and operational enablement such as support model inputs, runbooks, and training inputs.
- Be accountable for outcomes and performance by defining and tracking KPIs for platform health and modernization impact, including availability, latency, defects and incidents, scalability, cycle time, cost-to-serve, containment and deflection, time-to-resolution, and operational risk posture.
What you bring
- Minimum 7 years of product management experience, including platform and/or large-scale modernization programs.
- Proven ability to define target-state platform capabilities and translate architecture direction into actionable roadmaps with incremental delivery.
- Demonstrated leadership of complex migrations, including legacy decomposition, phased cutover, and decommissioning or retirement with strong operational rigor.
- Strong executive communication and stakeholder management, with the ability to drive alignment and decisions across Product, Engineering, Operations, and Risk/Controls.
- Data-driven approach to prioritization and performance management, with accountability for reliability and operational outcomes.
- Experience with servicing platforms such as lending or loan servicing, payments servicing, and documents or statements, plus workflow or case management.
- Familiarity with modern platform patterns including API-first, event-driven design, workflow orchestration, cloud readiness, and SRE/observability and resiliency.
Technologies: API-first, event-driven design, workflow orchestration, SRE/observability
About the team
JPMorganChase’s Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Business bankers help small business owners across the U.S. through the Consumer Bank.
Compensation: USD 99,750 - 170,000 per year