hybrid role in Durham, NC with a competitive annual salary of $56,800–$58,000. A Bachelor’s degree or equivalent experience is required, along with 2+ years of experience in product operations, project coordination, ecommerce, manufacturing, or related fields. This position supports CandleScience by managing product data and launch workflows, coordinating cross-functional activity to guide the product lifecycle from ideation through launch.
Benefits
- Employee assistance program
- Paid time off (Vacation & Sick)
- Referral program
- 401(k)
- 401(k) matching
- Dental insurance
- Medical insurance
- Vision insurance
- Life insurance
Responsibilities
- Assist the execution of product launches from approval through publishing on the CandleScience ecommerce platform.
- Provide timely status updates to stakeholders about launches, changes, delays, risks, and developments.
- Maintain SKU data, digital assets, and product documentation across Solidus, Deposco, and other systems with high accuracy.
- Support project workflows, timelines, and task tracking in ClickUp or similar tools to enable cross-functional execution.
- Identify operational bottlenecks and propose workflow or automation improvements to boost efficiency and launch throughput.
- Monitor inbound shipments and production boards, escalating potential timeline risks to the Product Operations and Lifecycle Manager.
- Audit and maintain product data and documentation to ensure consistency across systems.
- Coordinate handoffs of product samples to the Photography Team and ensure final assets are linked to ecommerce listings.
- Ensure the Operations Team has the product information and data needed for labeling, production, and fulfillment.
- Support launch-day readiness by coordinating required documentation, marketing assets, inventory availability, and other operational needs.
- Administer the Post-Launch Retrospective process by scheduling meetings, gathering feedback, and organizing information for review.
- Maintain SOP documentation and ClickUp workflows based on processes set by the Product Operations & Lifecycle Manager.
- Perform other related duties as assigned by supervision.
Requirements
- Bachelor’s degree or equivalent experience, with 2–4 years in product operations, project coordination, ecommerce, manufacturing, consumer products, or related fields.
- Strong understanding of product lifecycle coordination, project tracking, and cross-functional workflows.
- Proven ability to prioritize multiple tasks and deadlines with meticulous attention to detail.
- Experience maintaining accurate business data across multiple software platforms.
- Familiarity with ClickUp, Solidus, Deposco, Microsoft Office, Google Workspace, or similar business applications.
- Experience with content management systems (CMS) and maintaining website content.
- Demonstrated ability to learn new software platforms and tools independently.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively across departments and build strong working relationships.
- Strong organizational skills, initiative, and a mindset geared toward continuous process improvement.
Technologies
- ClickUp
- Solidus
- Deposco
- Microsoft Office
- Google Workspace
- Content Management Systems (CMS)
Work Environment
This position is based in Durham, NC and may be offered in a hybrid format depending on business needs and budget. Team members may be required to work onsite 2–3 days per week. The role involves substantial time at a computer, participation in meetings, documentation upkeep, and cross-department collaboration. Occasional physical tasks may include lifting and moving products or materials up to 25 pounds.
About CandleScience
CandleScience develops and sells candle and soap making supplies for customers ranging from small entrepreneurs to seasonal hobbyists. Founded in 2003 as a two-person startup, the company has grown into a market leader in its niche. The work emphasizes web development, product development, and operations to drive growth while offering natural and safe products for craft and hobby markets.
