Documentation Product Jobs

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1mo ago

Data Center Product Operations Analyst

Fleet Data Centers Mercer Island, WA

Mercer Island, WA

1mo ago Closed

$60k - $90k/yr Full time Contract Management Data Analytics Data Centers

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Fleet Data Centers is seeking a Data Center Product Operations Analyst to bridge customer needs with the operational discipline behind data center offerings. This onsite role on Mercer Island focuses on turning requirements into repeatable standards, processes, and metrics that guide a product from inception through ongoing operation.

Responsibilities

Map, analyze, and optimize end-to-end operational workflows for the product, spanning marketing and sales inquiries to provisioning and steady-state operations
Coordinate documentation and reporting for lease commitment registers by gathering stakeholder inputs and ensuring contractual obligations are tracked accurately
Support the definition and maintenance of standardized data center product offerings
Develop and maintain internal knowledge bases, playbooks, and training materials focused on product specifications, configurations, and market positioning
Translate customer requirements into internal product, design, and operational specifications
Identify gaps and requirements for new tools or integrations within the systems platform to improve operational efficiency, data integrity, and customer service
Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational KPIs
Provide actionable insights from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
Support launch readiness for new data center sites, assets, or customer deployments
Assist with customer-facing engagements, including product positioning, technical specifications, and collateral

Requirements

Bachelor’s Degree in Business, Engineering, Finance, or a related field
3+ years of experience in product operations or management, business analysis, or a related role
2+ years of experience in the data center industry
3+ years of experience in data analysis, reporting, and visualization tools
3+ years of experience with CRM, ERP, and provisioning/ticketing systems
3+ years of experience using Microsoft Office
Experience in a start-up and/or rapidly scaling company is a plus
Exposure to hyperscale customers
Project or program management experience
Excellent analytical acumen with the ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively identify opportunities for organizational improvement
Exceptional written and verbal communication skills

Technologies

CRM
ERP
Microsoft Office

Benefits

Competitive compensation
100% employer-covered medical, dental, and vision insurance
401K program
Standard paid holidays
Unlimited PTO

Salary

Expected salary range: $60,000-$90,000 per year, plus discretionary bonus.

Travel

This role includes up to 20% domestic and international travel.

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