Data Center Product Operations Analyst

Fleet Data Centers is seeking a Data Center Product Operations Analyst to bridge customer needs with the operational discipline behind data center offerings. This onsite role on Mercer Island focuses on turning requirements into repeatable standards, processes, and metrics that guide a product from inception through ongoing operation.

Responsibilities

• Map, analyze, and optimize end-to-end operational workflows for the product, spanning marketing and sales inquiries to provisioning and steady-state operations
• Coordinate documentation and reporting for lease commitment registers by gathering stakeholder inputs and ensuring contractual obligations are tracked accurately
• Support the definition and maintenance of standardized data center product offerings
• Develop and maintain internal knowledge bases, playbooks, and training materials focused on product specifications, configurations, and market positioning
• Translate customer requirements into internal product, design, and operational specifications
• Identify gaps and requirements for new tools or integrations within the systems platform to improve operational efficiency, data integrity, and customer service
• Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational KPIs
• Provide actionable insights from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
• Support launch readiness for new data center sites, assets, or customer deployments
• Assist with customer-facing engagements, including product positioning, technical specifications, and collateral

Requirements

• Bachelor’s Degree in Business, Engineering, Finance, or a related field
• 3+ years of experience in product operations or management, business analysis, or a related role
• 2+ years of experience in the data center industry
• 3+ years of experience in data analysis, reporting, and visualization tools
• 3+ years of experience with CRM, ERP, and provisioning/ticketing systems
• 3+ years of experience using Microsoft Office
• Experience in a start-up and/or rapidly scaling company is a plus
• Exposure to hyperscale customers
• Project or program management experience
• Excellent analytical acumen with the ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively identify opportunities for organizational improvement
• Exceptional written and verbal communication skills

Technologies

• CRM
• ERP
• Microsoft Office

Benefits

• Competitive compensation
• 100% employer-covered medical, dental, and vision insurance
• 401K program
• Standard paid holidays
• Unlimited PTO

Salary

Expected salary range: $60,000-$90,000 per year, plus discretionary bonus.

Travel

This role includes up to 20% domestic and international travel.