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Product Operations Engineer

Bridge Defense Washington, DC

Washington, DC

Today

$90k - $125k/yr Full time Application Security Automation Bash

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Job Description

Bridge Defense is hiring a full-time Product Operations Engineer to support the deployment, day-to-day operation, and ongoing improvement of FarSpan on government networks, including classified environments. The role includes hands-on last-mile delivery and high-side support, along with translating operational learnings into actionable product updates.

Key Responsibilities

Manage the high-side product request queue, including deployments, configuration changes, data transfers, access requests, and health checks.
Execute requests using written runbooks, confirm successful completion, and document results before closing each request.
Monitor deployed software and provide a daily system status report.
Escalate unexpected behavior, system issues, and other concerns that require timely attention.
Maintain runbooks and update procedures when documented steps do not match the operating environment.
Determine when a request falls outside documented procedures and seek guidance before proceeding.
Maintain an improvement backlog that captures recurring tasks, inefficient processes, and workarounds.
Capture operational context and potential approaches to resolve or automate recurring issues.
Partner with the product team to prioritize and execute improvements.
Participate in product standups to understand development priorities and contribute operational insight.
Identify environmental constraints early and explain when proposed changes may not work in the deployed environment.
Create clear tickets and reports that help the development team understand and address operational gaps.

Required Qualifications

Experience writing code and the ability to read a script and explain its function (professional software engineering experience is not required).
Ability to follow documented procedures precisely and identify when instructions need correction.
Ability to produce clear, accurate tickets, reports, and procedural documentation.
Ability to navigate modern software and perform standard technical tasks involving files, processes, networks, and permissions.
Ability to perform hands-on technical work in secure government environments.
Ability to follow documented procedures, maintain accurate records, and promptly escalate issues.
Ability to travel when needed up to 10%.
Depending on project requirements, willingness to work within a compressed schedule; overtime should be expected when schedules demand it.
Ability to sit/stand at a desk for long periods and lift 20 pounds occasionally.
Ability to multi-task and rapidly change priorities with limited notice.

Desired Qualifications

Experience operating on DoD or Intelligence Community networks, including SIPR, JWICS, or similar environments.
Military communications or information technology experience.
Familiarity with terminal-based work, including navigating Linux systems and reviewing log files.
Help desk, systems administration, or operations center experience.
Experience using Bash, Python, or PowerShell to automate routine tasks.
Exposure to Kubernetes, containers, or continuous integration and continuous delivery (CI/CD).
Experience using Palantir Foundry or similar platforms.

Technologies

Bash, Python, PowerShell
Linux
Kubernetes
CI/CD, CI, CD
Palantir Foundry
SIPR, JWICS

Location and Travel

This role is onsite in Washington, DC, with daily work in a secure facility. Travel up to 10% may be required, potentially including occasional trips to Tampa, Florida.

Security Clearance

Active Secret required; TS/SCI preferred. Clearance sponsorship is not available for this position.

Compensation

Salary range: $90,000 to $125,000 annually. Actual compensation will be determined based on factors including experience, education, security clearance, and certifications.

Benefits

Medical
Dental
Vision
401(k)
Paid time off
Paid holidays
Life insurance
Disability coverage

Work Authorization and Contingencies

Applicants must be legally authorized to work in the United States.
Employment is contingent upon successful completion of applicable background investigations, verification of employment eligibility, customer approval, and maintenance of the required security clearance.

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