Posted Date: 7/14/2026
Location: McLean, VA
Overview
Capital One aims to be a leading information based technology company. Guided by a mission to help customers succeed by bringing ingenuity, simplicity, and humanity to banking, we measure our success by the outcomes our customers enjoy and the advocacy they demonstrate. Our values emphasize collaboration, openness, and respect, with a focus on doing the right thing and elevating one another as we work to change banking for good.
The Team and Role
We are looking for a Product Design Director to lead the Global Enterprise Affairs (GEA) team within Experience Design. This role will oversee two emerging areas within GEA: the Accelerator and the Enablement and Innovation teams. The Accelerator is a compact internal group of problem solvers across Risk, Technology, Product and Design, tackling the most challenging opportunities to accelerate enterprise innovation for both new acquisitions and seasoned teams driving change. The Enablement and Innovation team collaborates within Global Enterprise Affairs to create solutions for Capital One associates across a diverse set of needs.
Role Responsibilities
- Strategic Ownership: Beyond day-to-day operations, independently shape the vision for integration experiences, develop the design roadmap, and proactively identify priorities with minimal oversight.
- Cross-Functional Influence and Executive Presence: Work across multiple functional areas and with senior leaders, effectively influencing priorities and steering high-stakes initiatives.
- Navigating Ambiguity and Context Shifting: Operate effectively in evolving contexts, preserve options, make decisions with incomplete data, and maintain momentum during pivots.
- Building a Design Org of the Future: Scale the function, design the future organizational structure, and develop current designers as the team grows, leveraging technology to broaden design reach.
Experience Design Philosophy
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that strengthen the Capital One brand with humanity and drive business advantage and innovation. We foster collaboration, authenticity, and healthy critique, honor diversity of thought, cultivate belonging, and elevate one another. If you thrive in an environment that encourages experimentation, learning, and improving banking for good, we’d love to hear from you.
Role Expectations
As a Director of Product Design for GEA and Accelerator, you will lead a talented, cross-disciplinary team of designers and collaborate closely with research, product, and technology leadership. You will guide high-impact, complex projects and define design strategy that supports the organization’s broader vision and business goals.
- Product Design Expertise: Apply deep leadership in product design to elevate the practice, spanning interaction, visual and service design. Partner with cross-functional teams to optimize tools, platforms, frameworks, and design systems, and help the team produce artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
- Leadership: Create an inclusive, positive team environment and set a vision for collaboration that makes the team feel valued and heard.
- Human-Centered: Champion the voices of customers and partners, aligning business outcomes with user needs to deliver experiences that exceed expectations.
- Business-Focused: Demonstrate expert knowledge of products, processes, customers, competitors, and market trends to shape how design addresses business challenges.
- Problem-Solving: Share insights on technical advances and data capabilities, guiding teams through constraints to enable bold technological solutions and efficient data strategies.
- Collaboration: Connect across teams and portfolios, aligning people and processes to deliver coherent experiences and accelerate delivery while elevating design value.
- Communication: Present work to diverse audiences, integrating design frameworks, data and research to simplify complexity, influence senior stakeholders, and achieve meaningful results.
Qualifications
The ideal candidate will have a strong portfolio that demonstrates leadership, process, results, and impact.
Basic Qualifications
- At least 8 years of experience in a product design role
- At least 3 years of experience leading design teams
Preferred Qualifications
- At least 10 years of experience in a product design role
- At least 5 years of experience leading design teams
- Experience with a design toolkit that spans product design, service design, design strategy and content design
- Experience leading product design teams across UX, UI, strategy, content and research from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms, navigating constraints to drive sound product decisions
- Expertise with design and prototyping tools such as Figma
- Experience managing an interdisciplinary design team
- Experience working in heavily regulated, data heavy problem spaces
- Proficiency in business case development, grounding product and user experience decisions in business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
Additional Information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of
