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Sr. Product Manager - Tech, Amazon Leo E-Commerce Foundations

Amazon Kuiper Commercial Services LLC Redmond, WA

Redmond, WA

Today

$151k - $205k/yr Full time Senior Business Analytics Customer Experience

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Job Description

Amazon Kuiper Commercial Services LLC is hiring a Sr. Product Manager - Technical (PM-T) for Amazon Leo’s E-Commerce Foundations team in Redmond, WA. In this role, you will shape product vision, strategy, and requirements, and help build the systems that support both consumer and enterprise customers. You will also serve as the single-threaded owner for Leo’s Subscription Life Cycle Management, driving readiness to launch Leo services end-to-end.

What you’ll do

Partner with senior business and software engineering leaders and subject matter experts to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities.
Own tangible goals and deliverables that enable system development and readiness to scale globally, with a focus on delivering strong customer experiences through service delivery.
Provide visibility to VPs through status updates, and author operating plans and business review documents for the broader Leo and Amazon organization.
Lead large, global, and complex technology initiatives within a business unit, coordinating across multiple business and technical teams.
Drive product strategy and technology solutions while using data and metrics to support assumptions and build business cases.
Move effectively in ambiguous environments, maintaining structure while staying flexible as the business evolves.

How the work connects across Leo eCommerce

Define a common vision and scope, establish timelines, and lead system readiness and solutions for launching Leo services.
Work across consumer and enterprise customer needs, in partnership with Leo Engineering, UX, and internal Amazon teams including Accounting, Tax, Legal, and Finance.
Own the end-to-end customer experience for subscription life cycle changes and behavior.
Support integrations into telecom customer systems, sales channel partners, and upstream and downstream systems across Leo eCommerce.

Key areas of product focus

Catalog management and order management
Broadband service provisioning
Service life cycle management

Minimum qualifications

Experience owning or driving roadmap strategy and definition
Experience delivering features and managing product tradeoffs
Experience contributing to engineering discussions around technology decisions and product strategy
Experience representing and advocating for critical customers and stakeholders during executive-level prioritization and planning
Bachelor’s degree, or 3+ years of professional experience

Tools and analytics

Excel
Tableau
QuickSight
MicroStrategy
PowerBI

Preferred qualifications

Experience building and driving adoption of new tools
Experience managing technical products or online services
Experience managing customer subscription lifecycles
Experience in e-commerce catalog and order management

Role details

Location: Redmond, WA (onsite)
Compensation: USD 151,200 - 204,600 per year
Experience: 3+ years
Education: Bachelor’s degree

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted stock units (RSUs)

Export control requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

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