Customer Experience

Customer Experience Product Jobs

5 jobs found

Today

Principal Associate, Product Operations & Process Management

Capital One Richmond, VA

Richmond, VA

Today

$99k - $113k/yr Full time Cross-Functional Customer Experience Enterprise Operations & Technology

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Job Description

Capital One offers a collaborative, outcomes-focused environment in Richmond, VA. This onsite Principal Associate role in Product Operations supports AML Investigator Platforms by coordinating across Product, Operations, Technology, and risk partners to streamline processes, manage change, and strengthen stakeholder collaboration. The position comes with a competitive salary range of USD 98,900 - 112,900 per year, comprehensive health and financial benefits, and performance-based incentive opportunities.

Responsibilities

Drive Improvements: Monitor process health, report on performance, and help plan redesigns to remove friction.
Control Support: Establish and maintain process controls and formal development/management documentation to sustain a well managed state.
Access Management: Own and execute Access Management processes, certification, and ongoing user access requests.
Policy Maintenance: Support the upkeep of policies and standards that govern the Next Gen ecosystem.
The Front Door: Serve as the primary intake for user issues, manage support channels, triage topics, and collaborate with Product and Tech for rapid resolutions.
Go-To-Market Support: Partner with business customers on user communications and go-to-market plans to ensure smooth feature adoption.
Quality Assurance: Support User Acceptance Testing efforts for product feature delivery.
Risk Liaison: Assist with audit and exam requests, coordinating with Product and Technology to provide timely evidence to the Second/Third Line.
Voice of the Customer: Collect and organize qualitative and quantitative data to inform senior leadership about user needs and platform performance.
Regulatory Support: Navigate regulatory requirements to keep product delivery and process improvements compliant.
Collaborative Outcomes: Work with Product, Technology, and stakeholders to clarify needs and deliver practical solutions.

Requirements

Bachelor’s Degree or military experience
At least 3 years of experience in Financial Services
At least 3 years of experience in Process Management
At least 3 years of experience on cross-functional projects and programs
At least 2 years of experience in Risk Management
At least 2 years of experience in Project Management

Technologies

Google Workspace
Draw.io

Benefits

Health benefits
Financial benefits
Performance-based incentive compensation (cash bonuses and/or long-term incentives)

The Ideal Candidate

A Master of Balancing Priorities: Thrives in high-energy, fast-moving settings and can manage multiple initiatives and stakeholders without compromising quality.
Driven Toward Execution: Demonstrates initiative and motivates partners to move from triage to resolution, delivering tangible outcomes.
Technologically Adept & Adaptable: Envisions and adapts quickly in dynamic Agile environments, asking the right questions to improve processes.
An Influential Partner: Communicates effectively across functions, translating technical needs into business outcomes.
A Master of Synthesis: Develops and delivers concise presentations that drive change management and actionable strategy.

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Today

Product Operations Manager (Senior, or Lead)

Boeing Englewood, CO

Englewood, CO

Today

$139k - $235k/yr Full time Manager Business Analytics Customer Experience

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Job Description

Senior or Lead Product Operations role with Boeing Digital Services, based in Englewood, Colorado (hybrid) or Seattle, Washington, driving Prod Ops practices and cross-functional delivery to align digital products with customer outcomes and business strategy.

Responsibilities

Provide Product Operations leadership within a multidisciplinary Delivery and Product Operations ecosystem.
Collaborate with product leadership to translate business strategy and customer needs into operating models, portfolio priorities, and measurable outcomes.
Set up product governance and cadence, including portfolio planning, roadmap reviews, dependency management, release windows, and post-release reviews.
Support customer value realization by defining and tracking KPIs/OKRs, establishing a single source of truth for product metrics, and standardizing experiment analysis; connect product delivery to customer success and business growth.
Work with tool owners and engineering teams to advance tooling and automation for product workflows.
Facilitate cross-functional alignment and assist with risk mitigation for large, multi-team programs within Digital Services; coordinate dependency resolution and agreed escalation paths with partner teams.
Develop and collaborate on enablement programs, onboarding materials, playbooks, templates, and operating-level agreements within and across Digital Services.
Promote a data driven decision-making culture and experimentation across Digital Services, embedding these practices with relevant teams.
Provide mentorship and coaching to product managers, program leaders, and analysts to elevate product thinking capabilities.

Requirements

5+ years of experience in product discovery, product management, product operations, program management, or related software/SaaS/embedded product environments.
Proven track record scaling Prod Ops or equivalent functions in growth or scale stage technology organizations.
Strong background in lifecycle and release management and cross-team program delivery across multiple product streams.
Analytical rigor with the ability to define metrics, partner with analytics teams, and drive data informed decisions.
Practical familiarity with product tooling ecosystems.
Excellent written and verbal communication, with the capacity to influence senior leaders and present to executive audiences.

Compensation

USD 138,550 – 234,600 per year

Location

Englewood, CO (hybrid) or Seattle, WA

Benefits

Generous company match to your 401(k)
Industry leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to 10,000 USD gift match for supporting nonprofit organizations

Conflict of Interest

Candidates must satisfy Boeing's conflict of interest (COI) assessment process.

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

The employer will not sponsor applicants for employment visa status.

Shift

1st shift

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic factors, military/veteran status, or other protected characteristics.

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Today

Senior Product Operations Lead

Tricentis Austin, TX

Austin, TX

Today

Full time Customer Experience Portfolio Operations Process Owner

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Job Description

What Tricentis offers

Join a company that prioritizes impact, growth, and collaboration. You’ll work with a leadership team that values diversity and inclusion, enjoy a hybrid work model, and have clear opportunities to advance professionally. Expect a supportive environment, global collaboration, and resources designed to help you succeed.

Market-competitive salary plus a success-oriented bonus
401(k) plan with company match and a full benefits package
Company-paid disability and life insurance
Hybrid work environment with flexible collaboration
Diversity and inclusion that values every perspective
Global footprint with offices around the world and opportunities to connect across locations

What you'll be doing

Own and operate the Product operating system to support scale and efficiency
Lead Product Planning and Launch Execution by establishing cross-product roadmaps, quarterly planning cadence, coordinating launches from planning through post-launch, and delivering executive visibility via roadmap reviews and business updates
Manage Tools and Data by owning the Product tools stack (Jira, Productboard, etc.), ensuring clean, consistent data across products, reducing PM process overhead, and guiding smart buy/build/replace decisions
Strengthen Cross-functional Coordination and Handoffs by aligning Product with PMO, GTM, Post-Sales, CX, and Finance, clarifying roles, and streamlining transitions between functions
Build Customer Feedback Infrastructure to connect input to roadmaps, establish structured channels across CX, Sales, and Support, run repeatable beta and early access programs, and track how features impact retention and churn
Define Metrics to Measure and Drive Adoption by identifying key indicators (feature adoption, usage, customer retention, NRR, time to value), partnering with Product and BI to develop dashboards, and providing leadership with clear progress signals

Technologies and tools

Key platforms include Jira and Productboard.

Requirements

3-5 years in Product Operations, Sales Operations, Business Operations, Customer Success Operations, or related roles
Background in high-growth SaaS or enterprise software
Strong project management experience and execution skills
Systems thinking and effective process design
Ability to influence people you do not manage
Comfort in messy environments with a knack for making them simpler
Experience selecting and implementing tools across an organization
Data analysis and dashboard development capabilities
Product launch and GTM coordination experience

Attitude and work style we need

Proactive and high energy, spotting what needs to happen and making it happen
Drives people to action and decisions when progress stalls
Hard worker who delivers and ships projects
Hungry and motivated to learn, with guidance from an experienced team
Hands-on partner who listens, collaborates, and simplifies
Comfortable with direct conversations at all levels, including C-suite
Knows when to add process and when not to over-structure

Background that fits

Product Operations, Sales Operations, Business Operations, or Customer Success Operations in a high-growth SaaS environment
Strategy or Business Operations experience implementing systems rather than only advising
Project management roles coordinating cross-functional work and delivering measurable outcomes

What this role is not

Not a project manager, program manager, Jira admin, or traditional PM. This role focuses on building the operating infrastructure that enables Product to scale.

Compliance and work authorization

This role is not eligible for employer-sponsored work visas; applicants must be authorized to work in the United States without sponsorship
We comply with global sanctions and export control laws; candidates must not be listed on government restricted party lists and must certify status, notifying us of changes during the application process or employment

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Today

Product Operations Lead

Lululemon Round Rock, TX

Round Rock, TX

Today

$22 - $27/hr Contract Customer Experience Operations Product Management

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Job Description

This onsite contract role supports the store's product strategy at a Lululemon location in Round Rock, TX, with ownership over product operations, inventory control, and guest experience.

Responsibilities

Collaborate with store leadership to translate product strategy into actionable plans and daily practice.
Proactively plan, prioritize, and lead inventory processing and accuracy activities in line with SOPs.
Oversee product actions such as pull backs, consolidations, and price adjustments.
Motivate and guide the team during each shift to participate in inventory management in an engaging, productive atmosphere.
Track inventory levels and share insights to support sell-through and optimal product availability for guests.
Analyze daily performance data and metrics to inform actions; for example, review sell-through trends to advise leadership on product focus or pricing.
Support the store hiring process, including recruiting input, candidate assessment, onboarding, and training.
Address performance and foster development through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on training.
Promote a respectful, inclusive team environment by building supportive relationships with colleagues.
When acting as Supervisor on Duty during open hours, lead from the floor to deliver technical product education and a world-class guest experience.

Requirements

Authorized to work legally in the store's country.
Ability to travel to the assigned store with reliable transportation.
Minimum of 1 year of work experience.
Experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete tasks.
Experience in leading, mentoring, delegating, or implementing processes with others.

Benefits

Extended health and dental coverage, plus mental health plans.
Paid time off.
Savings and retirement plan with employer matching.
Generous employee discount.
Access to fitness and yoga classes.
Parenthood top-up.
Broad catalog of development course offerings.
Mentorship programs, people networks, and leadership series.

Compensation & Benefits Package

Base pay range: $22.50 - $25.89/hour, subject to local minimum wage.
Target bonus: $2.00/hour.
Total target base pay range: $24.50 - $27.89/hour.

Schedule / Availability

Schedule varies based on store needs.
Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
During peak periods or special events, some team members may work early mornings or late nights / overnights.

Work Context

Work involves moving throughout the store, sometimes in front of house with bright lights and loud music, and sometimes in back of house with limited natural light.
Work is performed as part of a team, occasionally independently, and may involve computer or other technical devices.
May require moving boxes up to 30 lbs and using ladders to reach materials.
Experiential stores with food/beverage service may involve using industrial kitchen equipment and exposure to heat.

What We Look For

Inclusion and Diversity: Supports an inclusive environment that values differences.
Integrity: Acts honestly, fairly, and ethically.
Adaptability / Agility: Navigates uncertainty, adjusts priorities quickly, recovers from setbacks.
Leadership: Willing and able to guide, inspire, and develop others.
Collaboration and Teamwork: Works productively with others to achieve goals, seeks diverse perspectives.
Decision Making / Problem Solving: Identifies improvements, evaluates options, and makes timely decisions.
Planning and Organizing: Plans work efficiently to align with priorities.
Interactive Communication: Conveys information clearly and listens effectively.

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Today

Senior Product Manager, Amazon Customer Service

Amazon.com Services LLC Seattle, WA

Seattle, WA

Today

$136k - $184k/yr Full time Customer Experience Customer Satisfaction Customer Service

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Job Description

The Senior Product Manager will drive the Customer Service Perception Framework at Amazon, leading cross-functional product and analytics initiatives to improve how customers view Amazon’s Customer Service.

Responsibilities

Lead the full product lifecycle for the Customer Service Perception Framework, from vision and strategy through requirements, development, roadmap planning, design, launch, adoption, governance, and ongoing optimization.
Develop and manage a perception index to ensure partner teams address the most critical pain points.
Collaborate with technology and product groups across Amazon Stores to deliver scalable, secure, and reliable solutions that strengthen the Customer Service brand.
Own the roadmap for existing customer experience products, driving adoption and evolution.
Influence downstream product partners where we do not directly own the underlying technology to ensure launches are accretive to the brand.
Define and monitor metrics to measure product success, including analytics integration, financial impact, and effects on customer satisfaction.

Requirements

At least 5 years of experience in product or program management, product marketing, business development, or technology roles
Bachelor's degree or equivalent
Experience leading roadmap strategy and defining product direction
Experience delivering products end to end
Experience managing feature delivery and balancing tradeoffs

Benefits

Comprehensive health insurance
401(k) with company matching
Paid time off
Parental leave
Flexible Spending Accounts
Basic Life and AD&D insurance
Option for supplemental life plans
Employee Assistance Program (EAP)
Mental health support resources
Medical Advice Line
Adoption and surrogacy reimbursement coverage

About the Team

The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our Customer Obsession into a reason why customers would choose to buy from Amazon over any other experience. We do this through measuring customer perception, creating products and programs that drive customer loyalty, and ensuring a unified face for Customer Service across all Amazon Stores products, services, and customer

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Customer Experience Product Jobs

Principal Associate, Product Operations & Process Management

Product Operations Manager (Senior, or Lead)

Senior Product Operations Lead

Product Operations Lead

Senior Product Manager, Amazon Customer Service

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