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Product Operations Delivery Specialist

Black & Veatch Family of Companies Overland Park, KS

Overland Park, KS

Today

Full time Agile Methodologies Azure DevOps CI/CD

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Job Description

Leads agile training, implementation, and adoption across software product teams to enable operational excellence through governance, metrics, and DPOM aligned delivery at scale.

Responsibilities

Translate DPOM principles into practical delivery frameworks (Scrum, Kanban, multi-track discovery and delivery, scaling patterns) tailored to the product context; implement lightweight, auditable controls that improve outcomes without adding friction.
Build and maintain the operating playbook, including rituals, roles, artifacts, checklists, and decision cadences used during discovery, build, validation/pilot, launch, and scale.
Collaborate with PMO, Governance, and Product teams to align planning, sequencing, and delivery with investment guardrails, stage gates, and portfolio rhythms; administer ServiceNow processes for project setup, resource and cost planning, baselines, risk and issue management, scheduling, and status reporting to ensure governance and execution.
Design and deliver role-based training for Product Managers/Owners, Scrum Masters, Tech Leads, Designers, QE, SRE, and stakeholders; develop onboarding paths and curricula for new teams.
Provide hands-on coaching and execution support (stand-ups, backlog refinement, sprint/PI planning, reviews/demos, retros) and one-on-one mentoring to uplift capability and mindset.
Launch and steward a Community of Practice to institutionalize learning, share templates, and evolve standards.
Lead Agile readiness and go-live checklists across discovery, prototyping/planning, design/development, validation/pilot, and launch/scale; ensure required DPOM artifacts are produced with clear exit criteria.
Incorporate AI-enabled accelerators where feasible (backlog generation, code assistance, test creation, documentation, analytics) as a core capability.
Partner with Architecture/Platform and DevOps to align team workflows with CI/CD, environments, observability, and SLO management.
Define and operationalize product and delivery metrics including value (OKRs, product KPIs), flow (lead time, cycle time, throughput, WIP/flow efficiency), predictability, and quality/reliability (defect escape rate, CFR/MTTR, SLO attainment, change fail rate).
Establish transparent dashboards; run inspect-and-adapt cadences with teams and leadership; drive targeted experiments to remove bottlenecks and improve capacity focus.
Create narratives and visuals linking product outcomes to enterprise strategy; coach stakeholders on agile funding, capacity planning, and evidence-based governance.
Orchestrate communication plans and stakeholder workshops to build buy-in and sustain adoption across business and technology.

Requirements

10+ years in Agile delivery roles (Scrum Master, Agile Coach, or Process Lead) supporting software product teams; proven success scaling Agile across teams or portfolios.
Bachelor’s degree in Computer Science or Engineering or equivalent experience.
Deep fluency in Scrum, Kanban, Lean product discovery, and flow metrics; ability to tailor practices to context.
Demonstrated experience leading adoption programs: curriculum design, workshops, team coaching, and leader enablement.
Competence with product and engineering toolchains (Azure DevOps/Jira, Confluence, GitHub/GitLab, CI/CD, test automation, observability).
Strong data orientation—defining OKRs and delivery metrics and using them to drive decisions and improvements.
Excellent facilitation, storytelling, and change leadership skills with senior stakeholders across product, engineering, and business on a global scale.
Background working with cloud-native architectures, APIs, data/ML pipelines, and platform practices to effectively partner with engineering leadership.
Exposure to AI-assisted software delivery and knowledge management aligned with DPOM AI accelerators.
Experience aligning product portfolio governance with stage gates, exit criteria, and investment models.

Technologies

ServiceNow
Azure DevOps
Jira
Confluence
GitHub
GitLab
CI/CD
Test automation
Observability
JTBD
WCAG

Benefits

Health care benefits including medical, dental and vision
Disability insurance
Robust wellness program
Flexible work schedules
Paid vacation and holidays
Sick time and dependent sick time
Company-matched 401k plan
Adoption reimbursement
Tuition reimbursement
Vendor discounts
Employee referral program
AD&D insurance
Pre-tax accounts
Voluntary legal plan
BV Credit Union membership
Performance-based bonus program
100 percent ESOP-owned company

Nearest Major Market

Olathe

Nearest Secondary Market

Kansas City

Job Segment

Engineer
Engineering

Certifications

CSM/PSM, A-CSM/PSM II or higher
Kanban (KMP)
SAFe/SPC or equivalent
ICP-ACC/ATF or comparable coaching credentials

Work Environment and Travel

Hybrid or flexible work options may be offered after the first 90 days of employment based on manager discretion, performance, and work assignments
10-20% travel expected

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