Product Operations Delivery Specialist

Leads agile training, implementation, and adoption across software product teams to enable operational excellence through governance, metrics, and DPOM aligned delivery at scale.

Responsibilities

• Translate DPOM principles into practical delivery frameworks (Scrum, Kanban, multi-track discovery and delivery, scaling patterns) tailored to the product context; implement lightweight, auditable controls that improve outcomes without adding friction.
• Build and maintain the operating playbook, including rituals, roles, artifacts, checklists, and decision cadences used during discovery, build, validation/pilot, launch, and scale.
• Collaborate with PMO, Governance, and Product teams to align planning, sequencing, and delivery with investment guardrails, stage gates, and portfolio rhythms; administer ServiceNow processes for project setup, resource and cost planning, baselines, risk and issue management, scheduling, and status reporting to ensure governance and execution.
• Design and deliver role-based training for Product Managers/Owners, Scrum Masters, Tech Leads, Designers, QE, SRE, and stakeholders; develop onboarding paths and curricula for new teams.
• Provide hands-on coaching and execution support (stand-ups, backlog refinement, sprint/PI planning, reviews/demos, retros) and one-on-one mentoring to uplift capability and mindset.
• Launch and steward a Community of Practice to institutionalize learning, share templates, and evolve standards.
• Lead Agile readiness and go-live checklists across discovery, prototyping/planning, design/development, validation/pilot, and launch/scale; ensure required DPOM artifacts are produced with clear exit criteria.
• Incorporate AI-enabled accelerators where feasible (backlog generation, code assistance, test creation, documentation, analytics) as a core capability.
• Partner with Architecture/Platform and DevOps to align team workflows with CI/CD, environments, observability, and SLO management.
• Define and operationalize product and delivery metrics including value (OKRs, product KPIs), flow (lead time, cycle time, throughput, WIP/flow efficiency), predictability, and quality/reliability (defect escape rate, CFR/MTTR, SLO attainment, change fail rate).
• Establish transparent dashboards; run inspect-and-adapt cadences with teams and leadership; drive targeted experiments to remove bottlenecks and improve capacity focus.
• Create narratives and visuals linking product outcomes to enterprise strategy; coach stakeholders on agile funding, capacity planning, and evidence-based governance.
• Orchestrate communication plans and stakeholder workshops to build buy-in and sustain adoption across business and technology.

Requirements

• 10+ years in Agile delivery roles (Scrum Master, Agile Coach, or Process Lead) supporting software product teams; proven success scaling Agile across teams or portfolios.
• Bachelor’s degree in Computer Science or Engineering or equivalent experience.
• Deep fluency in Scrum, Kanban, Lean product discovery, and flow metrics; ability to tailor practices to context.
• Demonstrated experience leading adoption programs: curriculum design, workshops, team coaching, and leader enablement.
• Competence with product and engineering toolchains (Azure DevOps/Jira, Confluence, GitHub/GitLab, CI/CD, test automation, observability).
• Strong data orientation—defining OKRs and delivery metrics and using them to drive decisions and improvements.
• Excellent facilitation, storytelling, and change leadership skills with senior stakeholders across product, engineering, and business on a global scale.
• Background working with cloud-native architectures, APIs, data/ML pipelines, and platform practices to effectively partner with engineering leadership.
• Exposure to AI-assisted software delivery and knowledge management aligned with DPOM AI accelerators.
• Experience aligning product portfolio governance with stage gates, exit criteria, and investment models.

Technologies

• ServiceNow
• Azure DevOps
• Jira
• Confluence
• GitHub
• GitLab
• CI/CD
• Test automation
• Observability
• JTBD
• WCAG

Benefits

• Health care benefits including medical, dental and vision
• Disability insurance
• Robust wellness program
• Flexible work schedules
• Paid vacation and holidays
• Sick time and dependent sick time
• Company-matched 401k plan
• Adoption reimbursement
• Tuition reimbursement
• Vendor discounts
• Employee referral program
• AD&D insurance
• Pre-tax accounts
• Voluntary legal plan
• BV Credit Union membership
• Performance-based bonus program
• 100 percent ESOP-owned company

Nearest Major Market

Olathe

Nearest Secondary Market

Kansas City

Job Segment

• Engineer
• Engineering

Certifications

• CSM/PSM, A-CSM/PSM II or higher
• Kanban (KMP)
• SAFe/SPC or equivalent
• ICP-ACC/ATF or comparable coaching credentials

Work Environment and Travel

• Hybrid or flexible work options may be offered after the first 90 days of employment based on manager discretion, performance, and work assignments
• 10-20% travel expected