Drive end-to-end delivery for Lending Innovation Payments within JPMorganChase’s Consumer & Community Banking division. This onsite role in Columbus, OH focuses on building scalable, resilient, customer-led payment experiences across the Lending Payments UX and platform. You will partner across functions to translate customer needs into a roadmap, guide launches, and measure outcomes for customers paying their loans, leases, and lines of credit.
JPMorganChase brings a strong foundation in consumer finance, with teams supporting personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The organization is recognized for leading the U.S. in credit card sales and deposit growth, delivering the most-used digital solutions, and ranking first in customer satisfaction.
Responsibilities
- Develop a product strategy and vision that delivers customer value for Lending Innovation Payments (for example, BNPL UX and platform).
- Lead discovery and market research to identify customer needs and turn insights into the product roadmap.
- Own, maintain, and evolve the product backlog to support the strategic roadmap and value proposition.
- Define and track key success metrics, including examples such as cost, feature adoption/functionality, risk posture, and reliability.
Requirements
- 5+ years of experience (or equivalent expertise) in product management or a relevant domain.
- Strong knowledge of the product development lifecycle.
- Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Experience operating in a highly matrixed, complex organization.
- Experience in Payments and/or the Credit Card industry.
Compensation: USD 80,750 - 125,000 per year.