Microsoft 365 Copilot Studio Product Jobs

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Today

Senior Product Owner, Insurance Solutions

CNA Insurance Lake Mary, FL

Lake Mary, FL

Today

$72k - $141k/yr Full time Ai Workflows Genai Prompt Engineering Google Gemini

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Job Description

Lead insurance operational transformation by turning generative AI use cases into reliable, repeatable delivery outcomes.

Responsibilities

Own, manage, and deliver a prioritized backlog of AI enablement work, including use cases, prompts, automation components, and adoption materials, with clear acceptance criteria.
Design, write, and maintain prompts and prompt templates for Microsoft 365 Copilot, Copilot Studio (Lite), and Google Gemini.
Build prompt evaluation rubrics and test suites; run structured testing across scenarios and document results.
Continuously refine prompts based on feedback, business rule updates, and model or tool changes; perform regression testing to prevent quality drift.
Scale consistent outcomes by creating reusable patterns such as prompt libraries, prompt chaining, and examples.
Coordinate cross-functionally to ensure people, processes, and communications are aligned for seamless technology transitions.
Develop and execute operational readiness and change management plans, including stakeholder engagement, process impact assessments, communication strategies, and adoption planning; identify gaps or risks across teams and drive timely resolution.
Lead operational initiatives of medium to large complexity to transform end-to-end underwriting and operational processes; translate business needs into clear requirements and keep scope, priorities, and delivery outcomes aligned.
Own and prioritize operational workstreams to ensure decisions and deliverables support broader business goals; define success criteria and validate outcomes with stakeholders.
Drive continuous improvement by facilitating structured Agile sessions to analyze current-state processes, identify inefficiencies, and recommend improvements.
Lead planning and refinement so work is clearly defined, tied to business value, and decomposed into actionable steps; partner across technical and business teams on feasibility, dependencies, and capacity needs.
Integrate customer and user insights into operational planning and execution to improve workflows, deliverables, and measurable outcomes.
Analyze operational metrics and feedback loops to identify trends and inefficiencies; recommend process and technology enhancements for effectiveness and scalability.
Inspire and motivate cross-functional teams to constructively challenge, take ownership, and support sound long-term decisions; build a trusting, safe environment for teams, customers, and stakeholders.
Collaborate with Product, Operations, and other business leaders to align prioritization and execution to strategic goals, enterprise value, and program objectives.

Requirements

5+ years of experience.
Bachelor’s degree or equivalent work experience.
Primary toolchain experience: Microsoft 365 Copilot, Copilot Studio (Lite), Power Platform (Power Automate / AI Builder), and Google Gemini (or similar generative AI tools).
Hands-on generative AI experience delivering business results, including prompt writing, iteration, evaluation, and refinement.
Proven ability to execute across complex initiatives.
Strong advocate for adoption of new operational insurance technologies and methodologies.
Ability to build and maintain collaborative stakeholder relationships.
Highly collaborative style with strong conflict resolution skills.
Proven ability to enact change quickly in business operations.
Willingness to develop Agile team members through inspiration, encouragement, and constructive feedback.
Solid leadership skills.
Proven ability to work directly with Product Management, business stakeholders, and technical or product teams.
Domain knowledge related to the solutions being developed.

Technologies

Microsoft 365 Copilot
Copilot Studio (Lite)
Google Gemini
Power Platform (Power Automate / AI Builder)
Guidewire
Agile
SAFe PO/PM
CSPO
PSPO

Benefits

CNA offers a comprehensive and competitive benefits package.
For a detailed look at CNA’s benefits, visit cnabenefits.com.

Reporting Relationship

Typically reports to Director or above.

Work Model

Hybrid work model for candidates local to a CNA branch office.
Remote work available for candidates who are not local to a CNA branch office.

Location: Lake Mary, FL (hybrid)

Compensation: USD 72,000 - 141,000 per year

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