Treasure AI seeks a seasoned Product Operations Program Manager to steer cross-functional R&D initiatives, optimize delivery workflows, and drive AI adoption across teams from our Mountain View office.
Responsibilities
- Lead planning and execution for core R&D programs, including launches, suite rollouts, and early release initiatives, proactively surfacing issues and solving problems as priorities shift.
- Own and continuously refine product delivery processes from intake to readiness, ensuring consistent use of stage gates, checklists, and playbooks in partnership with Product Ops.
- Monitor and communicate delivery progress, milestones, and risks across programs, providing clear updates to executives and the board to maintain visibility.
- Advocate for AI adoption by identifying automation opportunities, collaborating with R&D and Ops to embed AI tools into workflows, and sharing learnings to encourage uptake.
- Coordinate cross-functional alignment through launch reviews and dependency syncs, ensuring GTM and CS teams receive the right inputs from R&D to be launch-ready.
- Balance structure with adaptability in a dynamic environment, accommodating shifting priorities while upholding consistent processes.
- Proactively identify and resolve issues, navigating dependencies and blockers creatively to keep programs on track.
- Ensure stakeholder readiness by coordinating the right inputs, timing, and communication across R&D, GTM, and CS teams.
- Maintain composure and a constructive outlook in high-change situations, fostering collaboration and keeping teams focused under pressure.
Requirements
- 4 to 7 years of experience in program or project management within SaaS or tech sectors.
- Familiarity with Agile delivery and Jira.
- Comfort working in ambiguous, fast-changing environments.
- Strong problem-solving skills with a track record of untangling issues and advancing teams.
- Collaborative and resourceful, with a demonstrated ability to build processes from scratch.
- Positive, level-headed demeanor under pressure, approachable, and capable of lightening the mood when needed.
- Familiarity with AI tools and a genuine interest in experimenting with new technologies to drive efficiency.
- Excellent communication and facilitation skills.
Technologies
Benefits
- Comprehensive medical, dental, and vision coverage plus Employee Assistance Program (EAP)
- Competitive compensation packages
- Company-paid life insurance equal to 3x salary
- Company-paid short- and long-term disability coverage
- 401K retirement plan with a 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks of paid parental leave, including access to a post-partum night nurse
- Carrot global reproductive health and family-building benefit for comprehensive support and care access
Treasure AI
Treasure AI serves as an agentic experience platform designed to acquire, retain, and grow valuable customers. The product is AI-driven and shaped by human creativity, delivering continuous, context-aware actions across the customer lifecycle.
Your Role
We are expanding the Product Operations function within R&D at Treasure AI. This position suits a professional who thrives in fast-moving, ambiguous settings, enjoys solving problems from first principles, and aims to establish scalable practices that evolve with the company.
Two Dimensions
This role requires strength in two dimensions: Human-in-the-Loop capability, involving high-stakes presence and judgment for live engagements and risk-based decisions, and AI-native fluency, combining data analysis, advanced prompting, and automated workflows to boost operational efficiency.
Physical Requirements
Based in Mountain View, California, working on-site in accordance with our Global Hybrid Working Policy.
Travel Requirements
Occasional travel is required, with up to 25% of time spent visiting clients.
Our Dedication to You
Treasure AI prioritizes diversity, equity, inclusion, and belonging across all levels. The company values diverse perspectives and fosters an inclusive culture that supports growth, ownership, and innovation through new approaches.
Agencies and Recruiters
We require an active contract in place to consider candidate submissions. Resumes received without an agreement may be treated as gratis referrals.
