As a Sr. Staff Product Manager for Payments and Subscription Lifecycle, you will set strategy and deliver product outcomes for how learners pay, how subscriptions renew, and how access behaves when payments succeed or fail. This role spans checkout, billing infrastructure, and subscription lifecycle mechanics across web, iOS, and Android, with the goal of improving successful payments and durable net revenue while reducing billing frustration and involuntary churn.
Strategy and roadmap for payments
- Set the payments and billing strategy by identifying revenue loss, customer friction, and platform gaps.
- Define a multi-year direction and sequence of investments across payment optimization, subscription infrastructure, and reliability, with clear company-level outcomes.
Checkout and payment success ownership
- Own checkout and payment success across web, iOS, and Android, including transitions between app-store and web subscriptions.
- Improve payment methods, authentication, routing, and authorization using funnel and processor data.
Subscription lifecycle mechanics
- Define how billing and access behave through trials, renewals, upgrades, downgrades, cancellation, and reactivation.
- Partner with Engineering to keep subscription states, charges, and access consistent across platforms.
Failed payment recovery and dunning
- Treat dunning and payment recovery as measurable revenue opportunities.
- Improve decline handling, account updates, network tokens, retry strategies, and customer communications to recover intended renewals without creating avoidable cost or frustration.
Billing platform and vendor roadmap
- Lead the billing platform and vendor roadmap by evaluating billing platforms, orchestrators, gateways, processors, and token vaults.
- Lead vendor selection and commercial negotiations through contract with Finance, Legal, and procurement partners.
- Guide integrations or migrations with Engineering.
Accuracy, tax, invoicing, and billing communications
- Own product requirements for tax calculation, invoicing, refunds, and billing communications with Finance and Accounting.
- Partner with Legal to translate applicable auto-renewal and dispute obligations into product behavior and operational processes.
New offers and international payments
- Enable new offers by building reusable billing capabilities for subscription changes and market expansion.
- Partner with subscriptions on billing feasibility and margin implications.
- Support expansion across currencies, local payment methods, and cross-border purchase barriers.
Measurement, validation, and experimentation
- Independently investigate authorization and cohort data.
- Use controlled, ramped experiments to evaluate changes and measure incremental recovery and net revenue alongside processing costs, refunds, chargebacks, and customer outcomes.
Incident response when billing breaks
- Lead diagnosis, mitigation, and customer resolution coordination with Engineering, Finance, Support, and Legal.
- Establish rollout safeguards, monitoring, and follow-through to prevent recurring incidents.
Collaboration and organizational influence
- Align senior stakeholders on platform investments and difficult tradeoffs.
- Strengthen shared decision practices and mentor partners to improve the organization’s ability to deliver reliable payment and subscription experiences.
Requirements
- Several years directly owning payments or subscription billing as a PM in a scaled consumer subscription business, including hands-on work in an enterprise billing platform; direct ownership is essential, and experience limited to growth, paywalls, or adjacent monetization does not meet the requirement.
- Deep fluency in gateway and acquirer mechanics, including decline codes, network tokens, 3D Secure authentication, velocity checks, and merchant-of-record models, with the ability to investigate configurations and evaluate architecture with Engineering.
- A record of improving authorization, recurring billing, and dunning, including being able to explain specific changes, incremental revenue impact, and customer experience and cost consequences.
- Ability to retrieve and analyze authorization and cohort data independently, design experiments on payment infrastructure, and distinguish payment failures from pricing or product-value issues.
- Cross-border payments experience and experience leading vendor selection with meaningful commercial stakes through contract, including evaluating performance, reliability, fees, and operational dependencies.
- Experience shaping strategy across product areas and delivering company-level impact, influencing senior stakeholders while balancing immediate revenue with durable shared capabilities.
- Steady judgment during billing incidents involving technical, financial, legal, and customer concerns, with comfort working at invoice and decline-code level while keeping partners aligned on resolution.
- Experience partnering with Finance, Accounting, and Legal on billing accuracy, tax and invoicing requirements, and customer obligations, translating specialist input into clear product requirements and reliable execution.
Benefits
- 20 vacation days that we expect you to take
- Competitive health, dental, and vision insurance (100% employee and 75% dependent PPO, Dental, VSP Choice)
- Employer-sponsored 401k plan with company match
- Access to LinkedIn Learning and other resources to support professional growth
- Paid Family Leave, FSA, HSA, Commuter benefits, and Wellness benefits
- 40 hours of annual paid time off to participate in volunteer programs of choice
About Quizlet and the team
Quizlet’s mission is to help every learner achieve their outcomes in the most effective and delightful way. The platform is used by U.S. high school and college students, supporting more than 1 billion learning interactions each week. Quizlet blends cognitive science with machine learning to personalize and enhance learning for students, professionals, and lifelong learners.
Growth and Monetization brings learner growth and revenue together to attract and retain learners that can be served and monetized over the long term. Payments makes purchasing, renewing, and managing a subscription reliable and understandable.
Scope and partnerships
- You own payment and billing mechanics throughout the subscription lifecycle.
- Subscriptions owns pricing, packaging, paywalls, and conversion before checkout; you provide billing feasibility and economics input.
- Growth owns international strategy; you own supporting payment capabilities.
- Content, Trust and Safety, and unrelated launches are outside this role.
Location and work model
San Francisco, CA (hybrid). Employees are asked to be in the office at least two days a week: Wednesday and Thursday.
Employment type
Full time
