Bridge Defense is hiring a full-time Product Operations Engineer to support the deployment, day-to-day operation, and ongoing improvement of FarSpan on government networks, including classified environments. The role includes hands-on last-mile delivery and high-side support, along with translating operational learnings into actionable product updates.
Key Responsibilities
- Manage the high-side product request queue, including deployments, configuration changes, data transfers, access requests, and health checks.
- Execute requests using written runbooks, confirm successful completion, and document results before closing each request.
- Monitor deployed software and provide a daily system status report.
- Escalate unexpected behavior, system issues, and other concerns that require timely attention.
- Maintain runbooks and update procedures when documented steps do not match the operating environment.
- Determine when a request falls outside documented procedures and seek guidance before proceeding.
- Maintain an improvement backlog that captures recurring tasks, inefficient processes, and workarounds.
- Capture operational context and potential approaches to resolve or automate recurring issues.
- Partner with the product team to prioritize and execute improvements.
- Participate in product standups to understand development priorities and contribute operational insight.
- Identify environmental constraints early and explain when proposed changes may not work in the deployed environment.
- Create clear tickets and reports that help the development team understand and address operational gaps.
Required Qualifications
- Experience writing code and the ability to read a script and explain its function (professional software engineering experience is not required).
- Ability to follow documented procedures precisely and identify when instructions need correction.
- Ability to produce clear, accurate tickets, reports, and procedural documentation.
- Ability to navigate modern software and perform standard technical tasks involving files, processes, networks, and permissions.
- Ability to perform hands-on technical work in secure government environments.
- Ability to follow documented procedures, maintain accurate records, and promptly escalate issues.
- Ability to travel when needed up to 10%.
- Depending on project requirements, willingness to work within a compressed schedule; overtime should be expected when schedules demand it.
- Ability to sit/stand at a desk for long periods and lift 20 pounds occasionally.
- Ability to multi-task and rapidly change priorities with limited notice.
Desired Qualifications
- Experience operating on DoD or Intelligence Community networks, including SIPR, JWICS, or similar environments.
- Military communications or information technology experience.
- Familiarity with terminal-based work, including navigating Linux systems and reviewing log files.
- Help desk, systems administration, or operations center experience.
- Experience using Bash, Python, or PowerShell to automate routine tasks.
- Exposure to Kubernetes, containers, or continuous integration and continuous delivery (CI/CD).
- Experience using Palantir Foundry or similar platforms.
Technologies
- Bash, Python, PowerShell
- Linux
- Kubernetes
- CI/CD, CI, CD
- Palantir Foundry
- SIPR, JWICS
Location and Travel
This role is onsite in Washington, DC, with daily work in a secure facility. Travel up to 10% may be required, potentially including occasional trips to Tampa, Florida.
Security Clearance
Active Secret required; TS/SCI preferred. Clearance sponsorship is not available for this position.
Compensation
Salary range: $90,000 to $125,000 annually. Actual compensation will be determined based on factors including experience, education, security clearance, and certifications.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid time off
- Paid holidays
- Life insurance
- Disability coverage
Work Authorization and Contingencies
- Applicants must be legally authorized to work in the United States.
- Employment is contingent upon successful completion of applicable background investigations, verification of employment eligibility, customer approval, and maintenance of the required security clearance.
