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Product Operations Manager, Research Services

Mercor San Francisco, CA

San Francisco, CA

Today

$140k - $210k/yr Full time Manager Ai Workflows Data Analytics

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Job Description

Mercor is hiring a Product Operations Manager, Research Services to lead end-to-end operations for research partnerships and evaluation platform workflows.

Responsibilities

Own intake and prioritization for new benchmarks and evaluations supported in the platform
Use customer demand, observed capability gaps, differentiation versus public benchmarks, and build cost to set priorities
Run and share leaderboard evals to support Mercor’s research brand equity during new model releases
Manage relationships with inference providers, compute partners, and external training vendors
Forecast capacity against the delivery calendar
Negotiate, track, and maintain SLAs and rate cards
Monitor cost per eval run and cost per rollout
Qualify new partners ahead of future demand needs
Maintain an operating picture across active evals, loss analysis, and post-training engagements
Surface scope, milestones, dependencies, and SLA status for delivery visibility
Run delivery reviews and escalate commitments that are slipping before customers notice
Convert recurring delivery friction into product requirements for the eval platform
Partner with Engineering to automate workflows that would otherwise be handled manually

Requirements

3+ years in Product Operations, Product Management, Technical Program Management, Research Operations, Solutions Engineering, or a similar technical, customer-facing role
Experience operating in an ML research or AI infrastructure environment (strongly preferred)
Fluency in modern LLM evaluation, including harness design, verification, agentic rollouts, and contamination and fairness pitfalls
Working understanding of post-training (SFT, preference ranking, RL) and inference economics
Familiarity with coding agents; comfortable coding in SQL and Python without agent assistance
Ability to plan capacity against an uncertain demand curve
Ability to hold partners to SLAs and weigh cost against reliability without escalating every call
Comfort with ambiguity and ownership from problem definition through execution, including accountability for dates
Strong technical communication: lead technical conversations with AI researchers and write status updates an executive can act on
Strong written and verbal communication
Project management and cross-functional coordination skills
Motivation to fix issues at the source and build repeatable systems instead of one-off solutions

Technologies

SQL
Python
SFT
RL

Benefits

Bi-annual performance bonus structure
Generous equity grant vested over 4 years
Up to $15k Relocation bonus
$10K housing bonus (if you live within 0.5 miles of the office)
$1.5K monthly stipend for meals
Free Equinox membership
$200 monthly laundry reimbursement
$200 monthly personal wellness reimbursement
Health, Dental, Vision insurance

Location: San Francisco, CA (onsite)

Salary: USD 140,000 - 210,000 per year

Experience: 3+ years

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