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Senior Product Manager - Resident Journey

Morgan Properties Conshohocken, PA

Conshohocken, PA

Today

$135k - $185k/yr Full time Senior Customer Experience Product Management

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Job Description

Morgan Properties is building a more connected resident experience across its communities, and the Senior Product Manager for the resident journey technology role will help set the direction. You will own the product strategy and roadmap across the resident lifecycle, aligning digital capabilities to business, operational, and IT goals while working closely with Property Management, on-site teams, and technology partners.

This hybrid role is based in Conshohocken, PA, with a salary range of USD 135,000 to 185,000 per year.

What you will do

Own product strategy and roadmap for resident journey technology, aligned to business, operational, and IT goals.
Map resident touchpoints to supporting systems and data to uncover friction, integration gaps, and overlapping tools.
Lead discovery using resident interviews, journey mapping, surveys, and usability testing.
Turn resident and operational needs into product initiatives with defined value, requirements, and tradeoffs.
Evaluate emerging technologies, including proptech and AI, and drive build-versus-buy decisions with business and IT partners.
Act as product owner for resident journey digital capabilities, aligning priorities with designated system owners.
Lead initiatives from discovery and requirements through testing, launch, and ongoing improvement, partnering with IT on technical design.
Maintain a prioritized product backlog tied to business priorities, technical dependencies, and available resources.
Partner with Engineering, Data & Analytics, Security, and vendors to improve integrations across property management, CRM, screening, payments, and resident engagement platforms.
Manage vendor relationships, including identifying opportunities to consolidate or retire tools.
Pilot solutions at select communities, validate results, and scale across the portfolio.
Build technology that works in the field by collaborating with Property Management and on-site teams.
Distinguish technology issues from process or service issues and engage the right owners to resolve them.
Lead rollout planning and partner with Operations on training, communications, and adoption.
Incorporate feedback from residents and on-site teams into product design and improvements.
Partner with Data & Analytics to establish baselines and track usage, adoption, and resident effort.
Set success criteria per initiative and measure impact on satisfaction, conversion, retention, and operating performance.
Use post-launch feedback and performance data to refine the roadmap and communicate results, risks, and investment recommendations to leadership.
Align priorities and responsibilities across Property Management, on-site teams, IT, and vendors.
Represent resident and on-site team needs in executive technology and investment discussions, escalating funding, capacity, or cross-functional conflicts as needed within established governance.

What you bring

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
6–8 years of experience in product management, product ownership, or technology delivery.
Proven experience owning enterprise or SaaS products, including vendors, integrations, and releases.
Experience in multifamily, property management, or proptech preferred.
Experience with AI-enabled products preferred.
Ability to translate business needs into clear requirements, user stories, and prioritized backlogs.
Experience defining and tracking product success measures.
Build-versus-buy evaluation and vendor management.
Technical fluency to partner credibly with Engineering, Data & Analytics, and Security.
Exceptional communication skills across business and technical audiences.
Working knowledge of agile delivery practices.
Product ownership certification (such as CSPO or PSPO) preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
Experience with project and backlog management tools (e.g., Monday.com, Jira, or similar).

Tools and technologies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Monday.com
Jira

Benefits

Employee referral payment program
Educational Enhancement Program
Tuition Reimbursement
Medical, Dental, and Vision benefits
Life/AD&D Insurance
Paid Parental Leave
Long and short term disability
Retirement Plan - 401(k) Plan
Volunteer & Community Service Opportunities
Discount on an apartment at any one of our properties
Brand new amenity space that includes a full gym/fitness center and golf simulator

Work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Primarily sedentary office work with extended computer use.
Occasionally lift and carry up to 15 pounds.
Communicate clearly in person, by phone, and virtually, including presenting to groups.
Travel, including driving, to properties and regional offices; property visits may involve walking and extended standing.
Primary environment: Corporate office (hybrid).
Noise level: Quiet to moderate in the office; moderate at property sites.
Work schedule: Monday–Friday.

Additional compensation note: Total compensation may be determined based on factors such as geographic location, skills, education, and/or experience, and may be outside the stated range.

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