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Global Product Manager – Service Innovation

Russell Mineral Equipment Murray, UT

Murray, UT

Today

Full time Manager Product Development Product Management

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Job Description

Russell Mineral Equipment is seeking a Global Product Manager – Service Innovation to shape service product strategy and deliver innovative customer solutions across its global aftermarket business.

Responsibilities

Identify, develop, and commercialise innovative service solutions that deliver customer value and support growth of RME’s global aftermarket business.
Define service product strategy, vision, and roadmap, and oversee initiative delivery through market launch.
Steer service initiatives through RME’s product and service development process, from opportunity assessment and capability building to launch.
Own in-life product management for the assigned service portfolio elements.
Partner with customers and cross-functional stakeholders across Sales, Service, Operations, Engineering, and Finance to uncover customer needs.
Create business cases, establish service requirements, and drive initiatives from concept through implementation.
Influence stakeholders and communicate clearly with audiences ranging from mine site personnel to senior executives.
Travel domestically and internationally to support customer discovery and sales enablement.

Requirements

Tertiary qualifications in Business, Commerce, Marketing, Engineering, Technology Management, or a related discipline.
Experience in one or more: Product Management, Commercial Management, Business Development, Service Operations, or a similar strategic role.
Experience setting product or service strategy, building roadmaps, and launching new or improved product offerings.
Strong commercial acumen, including developing business cases, pricing strategies, and growth initiatives.
Exceptional stakeholder engagement and communication skills, with the ability to build credibility and influence outcomes across all levels of an organisation.
High emotional intelligence, including active listening, trust building, situational awareness, and adaptive communication.
Proven ability to identify customer needs through market engagement, discovery activities, and analysis.
Strong analytical and problem-solving capability, including analysing operational, commercial, and customer data to identify trends, quantify opportunities, and support decisions.
High initiative, accountability, and self-motivation.
Current passport and ability to undertake domestic and international travel.

Benefits

Parental leave

The ideal candidate may also possess

Experience developing or managing recurring revenue, service contract, subscription, or outcome-based commercial models.
Experience in mining, mineral processing, heavy industry, industrial services, or capital equipment.
Experience with technical services, managed services, service agreements, or recurring revenue models.
Experience working within South American markets.
Spanish language proficiency.
Postgraduate qualifications such as an MBA or equivalent.
Exposure to the mill relining process, relining equipment, mill liners, and mill maintenance.

In return, RME offers

A high-impact role with genuine influence over strategic business initiatives.
Working with major global customers, markets, and senior stakeholders.
Opportunity to develop and commercialise innovative service offerings that create meaningful customer and business outcomes.
A collaborative, values-driven culture that supports innovation and continuous improvement.
Strong professional development and career growth opportunities within a global industry leader.

Location: Murray, UT (onsite)

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