Global Product Manager – Service Innovation

Russell Mineral Equipment is seeking a Global Product Manager – Service Innovation to shape service product strategy and deliver innovative customer solutions across its global aftermarket business.

Responsibilities

• Identify, develop, and commercialise innovative service solutions that deliver customer value and support growth of RME’s global aftermarket business.
• Define service product strategy, vision, and roadmap, and oversee initiative delivery through market launch.
• Steer service initiatives through RME’s product and service development process, from opportunity assessment and capability building to launch.
• Own in-life product management for the assigned service portfolio elements.
• Partner with customers and cross-functional stakeholders across Sales, Service, Operations, Engineering, and Finance to uncover customer needs.
• Create business cases, establish service requirements, and drive initiatives from concept through implementation.
• Influence stakeholders and communicate clearly with audiences ranging from mine site personnel to senior executives.
• Travel domestically and internationally to support customer discovery and sales enablement.

Requirements

• Tertiary qualifications in Business, Commerce, Marketing, Engineering, Technology Management, or a related discipline.
• Experience in one or more: Product Management, Commercial Management, Business Development, Service Operations, or a similar strategic role.
• Experience setting product or service strategy, building roadmaps, and launching new or improved product offerings.
• Strong commercial acumen, including developing business cases, pricing strategies, and growth initiatives.
• Exceptional stakeholder engagement and communication skills, with the ability to build credibility and influence outcomes across all levels of an organisation.
• High emotional intelligence, including active listening, trust building, situational awareness, and adaptive communication.
• Proven ability to identify customer needs through market engagement, discovery activities, and analysis.
• Strong analytical and problem-solving capability, including analysing operational, commercial, and customer data to identify trends, quantify opportunities, and support decisions.
• High initiative, accountability, and self-motivation.
• Current passport and ability to undertake domestic and international travel.

Benefits

• Parental leave

The ideal candidate may also possess

• Experience developing or managing recurring revenue, service contract, subscription, or outcome-based commercial models.
• Experience in mining, mineral processing, heavy industry, industrial services, or capital equipment.
• Experience with technical services, managed services, service agreements, or recurring revenue models.
• Experience working within South American markets.
• Spanish language proficiency.
• Postgraduate qualifications such as an MBA or equivalent.
• Exposure to the mill relining process, relining equipment, mill liners, and mill maintenance.

In return, RME offers

• A high-impact role with genuine influence over strategic business initiatives.
• Working with major global customers, markets, and senior stakeholders.
• Opportunity to develop and commercialise innovative service offerings that create meaningful customer and business outcomes.
• A collaborative, values-driven culture that supports innovation and continuous improvement.
• Strong professional development and career growth opportunities within a global industry leader.

Location: Murray, UT (onsite)