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1mo ago

Sr. Product Manager, AI/Platforms & Tool Operations, Cloud Sales Center

Amazon Web Services, Inc. Seattle, WA

Seattle, WA

1mo ago Closed

$136k - $184k/yr Full time Ai Powered Sales Ai Workflows Cloud Platform

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Amazon Web Services offers the world’s most comprehensive and broadly adopted cloud platform, trusted by startups and Global 500 customers alike. In this senior product role, you will own the vision, strategy, and end-to-end lifecycle of the Cloud Sales Center CSC sales technology ecosystem, including AI-enabled tools and Salesforce integration, to boost seller productivity and revenue. AWS backs you with a culture that values inclusion, mentorship, and continuous growth, along with a benefits package designed to support health, retirement, work-life balance, and family needs.

Benefits

Comprehensive health coverage (medical, dental, vision, prescription) plus Basic Life & AD&D insurance and optional supplemental life plans
Employee Assistance Program, mental health support, Medical Advice Line, and Flexible Spending Accounts
Adoption and surrogacy reimbursement
401(k) with company matching
Paid time off
Parental leave

Culture and growth

AWS values diverse experiences and fosters an inclusive culture through active affinity groups and ongoing learning opportunities. Programs such as Conversations on Race and Ethnicity (CORE) and AmazeCon promote belonging and professional development, inviting candidates from varied paths to contribute. You will find robust mentorship and knowledge-sharing resources to support ongoing career growth, alongside a flexible working culture that supports balance between work and home life.

Responsibilities

Lead the CSC sales technology ecosystem vision, strategy, and roadmap, prioritizing investments by seller impact and business outcomes
Turn seller and manager pain points into concrete requirements by tracing end-to-end workflows and identifying friction
Monitor the AI/ML landscape for sales operations, assess new tools, and advise on fit for CSC seller needs
Engage with sellers and leaders on the floor through listening sessions and workflow shadowing to understand real daily friction
Collaborate with segment leaders to capture role-specific needs across CARs, CSRs, and managers, translating them into differentiated product experiences
Represent the seller voice in platform decisions to ensure product choices reflect real user needs
Define the product for inspection mechanisms that integrate with Salesforce, enabling leadership to inspect business health with rigor
Design information architecture that serves the whole organization, from executives to managers to individual sellers
Partner with sales operations and data teams to surface signals at the right altitude so leaders act on insights rather than hunting for data
Collaborate with GTM, marketing, and sales enablement to shape a product experience that builds practical AWS AI/ML fluency through daily use
Design and run pilots for new tools with success criteria tied to metrics such as time on selling, pipeline velocity, conversion rates, and reduced administrative time
Provide quarterly adoption and ROI analyses with clear decisions to continue, scale, or deprecate
Own the experimentation framework to ensure consistent evaluation before scaling tools
Maintain a comprehensive inventory of all CSC tools and AI applications, including sanctioned and unsanctioned, with visibility into usage, cost, and impact
Drive data-driven portfolio rationalization by identifying redundant or underutilized tools and recommending what to scale, sunset, or replace, while tracking outcomes
Work with AWS IT, InfoSec, and procurement to balance security and compliance with seller and leader needs
Own the intake process for new tool requests, applying consistent evaluation criteria before adding tools to the ecosystem

Requirements

5+ years of product or program management, product marketing, business development, or operations experience
Experience defining roadmap strategy and prioritizing deliverables for your team’s products
Experience collaborating across multiple teams, both technical and non-technical
Bachelor's degree or equivalent, or hands-on experience with sales CRM tools such as Salesforce or similar software
Experience communicating results to senior leadership or building financial and operational data sets that inform business decisions

Technologies

Salesforce
Amazon Bedrock
Amazon Q
SageMaker

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