Pfizer is seeking a Senior Manager for Marketing AI Product Operations to help ensure AI solutions meet business and technical requirements while delivering a brand-aligned user experience across the US Commercial Organization. The role partners with product, engineering, and supporting teams within a CoCo Product Pod to connect workflow needs with AI capability.
Role & Context
This position operates at the intersection of business demand, workflow understanding, and AI product delivery. You will act as an AI-native product operations partner, coordinating discovery, requirement definition, traceability, and adoption activities across cross-functional stakeholders.
Key Responsibilities
- Serve as a liaison between internal AI product units, including Product, PMO, UX, Data Science, Engineering, Research, QC, and launch readiness.
- Facilitate workshops, interviews, and co-creation sessions to gather insight and define solution requirements.
- Lead discovery sessions, requirements workshops, and stakeholder interviews with business and technical participants.
- Manage internal team expectations by communicating outcomes clearly and effectively.
- Develop AI-native business requirement documents, user stories, definitions of done, dependencies, and acceptance criteria for AI products and solutions.
- Partner with UI/UX, QA, and Solutions Architecture teams to ensure business needs are reflected in design and functionality.
- Maintain traceability between business goals, technical implementation, and performance metrics across the delivery lifecycle.
- Translate customer needs into business requirements, functional specifications, user stories, process flows, business rules, and acceptance criteria.
- Capture requirements, workflows, and intent files using AI-native ways of working and transfer them to technical teams for deployment.
- Manage feature-level dependencies across the product set.
- Support PI planning to align documentation, forward-product planning to requirements, and launch timing with best practices.
- Map end-to-end user tagging and requirements to enable multi-surface AI product measurement, adoption, traceability, and operational domains to identify friction and opportunity.
- Analyze current-state business processes and document future-state functional requirements.
- Manage and review evaluations and frameworks intended to improve chat UX and multi-dimensional routing.
- Use insight into top user features, LLM queries, and outputs to inform roadmap adjustments and evolving requirements.
- Identify opportunities to streamline workflows and reduce friction through intelligent automation and thoughtful design.
- Align definitions of done and acceptance criteria with output and enhancements.
- Support change-management and adoption efforts across business units.
- Contribute to training materials, onboarding guides, and communication plans that drive user engagement.
- Address feedback and resistance through iterative design and stakeholder collaboration.
Required Qualifications
- Bachelor’s or Master’s degree in Business, Life Sciences, Health, Design/HCI, or a related field.
- 6+ years of experience in business analysis, strategy, digital transformation, or product/experience roles, preferably in healthcare or life sciences.
- Proven ability to translate business needs into technical or product requirements, ideally in partnership with data, analytics, or digital teams.
- Working knowledge of healthcare or commercial workflows and how users interact with digital tools.
- Strong communication, facilitation, and stakeholder-management skills.
- Experience with AI/ML, advanced analytics, or automation solutions in a regulated environment.
- Familiarity with product principles and workflow methods, including JIRA, Confluence, Figma, GitHub, Claude, Cursor, etc.
- Understanding of pharma workflows and/or healthcare regulations and data privacy (for example, HIPAA).
- Experience with agile delivery and cross-functional product teams.
Technologies
- JIRA
- Confluence
- Figma
- GitHub
- Claude
- Cursor
- LLM
Location, Schedule, and Salary
Location: New York, NY (hybrid). Onsite work is required 2 to 3 days per week.
Compensation: USD 124,400 - 207,400 per year (annual base salary range).
Travel: Ability to travel based on business needs.
Relocation: Relocation assistance may be available based on business needs and/or eligibility.
Benefits
- Eligible to participate in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary.
- Eligibility to participate in a share-based long-term incentive program.
- 401(k) plan with Pfizer matching contributions.
- Additional Pfizer retirement savings contribution.
- Paid vacation, holiday, and personal days.
- Paid caregiver/parental and medical leave.
- Health benefits including medical, prescription drug, dental, and vision coverage.
Additional Job Details
- Last date to apply: November 19, 2026.
- This position requires permanent work authorization in the United States.
- Pfizer is an E-Verify employer.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws. Reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.
