JPMorgan Chase is seeking a Vice President, Product Owner to spearhead the campaign orchestration workflow within the Card Marketing Transformation program in Wilmington, Delaware. This on-site leadership position collaborates with marketing, channel partners, and operations to shape the target state, manage a disciplined backlog, and drive iterative improvements in how campaigns are planned, activated, and governed. The role offers a competitive annual compensation range of USD 122,550 to 201,000.
Responsibilities
- Own the delivery of campaign orchestration capabilities by translating strategic objectives into a sequenced, measurable quarterly roadmap.
- Define problem statements, assess opportunities, establish baseline performance, and set success metrics such as cycle time, rework, service level adherence, adoption, and approval latency.
- Lead discovery sessions with marketers, channel teams, and operations to uncover friction across handoffs, approvals, data readiness, and activation dependencies.
- Convert needs into platform requirements and maintain a prioritized backlog of epics, user stories, and clear acceptance criteria.
- Ensure work is consistently ready for design and engineering by clarifying scope, data requirements, and definition of done.
- Partner with technology to design and deliver workflow solutions, including states, routing logic, validations, exception handling, integrations, and evidence capture.
- Drive governance with risk, legal, compliance, and controls partners by embedding approvals, transparency, segregation of duties, and auditability into workflows.
- Coordinate cross-functional dependencies, risks, and decisions across multiple workstreams, proactively removing blockers and elevating issues when needed.
- Lead agile execution rhythms such as planning, grooming, demos, and retrospectives to support iterative delivery and stakeholder alignment.
- Prepare executive-ready roadmap updates, milestone readouts, risk and issue narratives, and decision requests for senior leadership.
- Support rollout and change management through enablement materials, adoption tracking, and feedback loops that drive ongoing improvement.
Requirements
- Five or more years of related experience in product ownership, program delivery, marketing operations, marketing technology, business analysis, or similar cross-functional roles.
- Proven end-to-end product ownership experience, including problem definition, requirements, backlog management, delivery, rollout, and measurement.
- Ability to thrive in ambiguity, establish structure, and drive outcomes within a highly matrixed organization with multiple stakeholders.
- Strong written and verbal communication skills, with experience producing senior leadership presentations and concise status narratives.
- Analytical mindset with a track record of defining success metrics, using data to prioritize, measure impact, and guide iteration.
- Working knowledge of agile delivery practices and common collaboration tools for backlog and sprint management.
- Skill in managing dependencies, risks, and tradeoffs to support timely decisions across teams.
- Ability to collaborate effectively across marketing, technology, design, data, operations, and control functions.
Benefits
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare support.
- Tuition reimbursement opportunities.
- Mental health resources and support.
- Financial coaching services.
- Commission-based pay and/or discretionary incentive compensation (cash and/or forfeitable equity).
About Us
Chase stands as a major financial services firm, helping a substantial portion of American households and small businesses reach their financial goals through a broad portfolio of products. The company emphasizes building engaged, long-term relationships with customers and delivering comprehensive solutions to meet diverse financial needs. Chase highlights a competitive total rewards package, including base salary aligned with role, experience, and location, and may include incentive compensation for eligible roles along with a broad benefits program designed to address employee needs. The firm values diversity and inclusion, operating as an equal opportunity employer that does not discriminate on protected attributes.
About the Team
The Consumer & Community Banking division serves Chase customers across a spectrum of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business lending, and payment processing. The unit leads in credit card sales and deposit growth, offering widely used digital solutions and prioritizing customer satisfaction. The card services portfolio includes Chase-branded and co-branded cards, along with Merchants Services, a key provider of payment, fraud, and data security with capabilities across global currencies.
