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Staff Product Operations Manager

Socure New York, NY

New York, NY

Today

$200k - $250k/yr Full time Manager Analytics Bi Dashboards

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Job Description

Socure is hiring a Staff Product Operations Manager to run a centralized hub inside a hybrid centralized and embedded Product Ops model.

Responsibilities

Build and maintain dashboards and reports for leadership and embedded product teams covering roadmap status, delivery progress, and portfolio health.
Define and track core Product Ops metrics such as cycle time, roadmap adherence, planning hygiene, and tool adoption.
Centralize and operationalize Product Performance metrics: define metrics, build telemetry, and make data available to central data and BI teams.
Coordinate dashboard and reporting delivery with the central Business Intelligence team to support deeper insights and faster product decisions.
Partner with Finance, Sales/RevOps, and Engineering to incorporate commercial and delivery data (including CRM/ARR) into prioritization and reporting.
Support recurring reporting cadences including business reviews, quarterly/annual planning, and board updates using clean, trusted data.
Monitor data quality and drive hygiene standards across systems feeding reporting.
Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews so teams use a consistent operating model.
Identify friction and manual, duplicative work across the product development lifecycle and reduce it using better process, automation, or tooling.
Create templates, playbooks, and checklists (feature intake, roadmap reviews, launch readiness) to reduce administrative burden.
Serve as the go-to resource for product managers and embedded Product Ops partners on shared tools and processes, including training, office hours, and documentation.
Facilitate cross-functional handoffs across Product, Engineering, Design, and GTM to keep work moving smoothly.
Standardize processes across pods while preserving flexibility each pod needs.
Work with product leadership to translate strategy and company priorities into a concrete, trackable roadmap and planning cadence.
Run the planning rhythm: quarterly/annual planning cycles, roadmap reviews, and business reviews to connect execution to strategy as priorities change.
Monitor progress against strategic priorities and flag early when day-to-day execution drifts from leadership intent.
Support trade-off and prioritization conversations when competing requests conflict with strategic priorities.
Ensure pod-level work ladders up to company-level strategic themes, not only local priorities.
Close the loop after major planning moments by ensuring decisions are reflected in the systems teams use day to day.

Requirements

6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working within a product or engineering organization.
Comfort building dashboards and reports in PPM tool (listed as PPM tool), Tableau, Looker, or Google Sheets/Excel; SQL is a plus.
Use of LLM-based tools (e.g., Claude, ChatGPT, Perplexity) to augment and optimize workflows, dashboards, and research.
Experience designing and documenting repeatable processes for intake, prioritization, and planning cadences.
Comfort facilitating discussions when strategic priorities and day-to-day execution are in tension, and helping stakeholders reach decisions.
Strong analytical skills to translate messy or scattered data into actionable information.
Generalist mindset to move across technical configuration, process design, and data/reporting in the same week.
Bias toward spotting inefficiency and improving it even when it sits outside the stated scope.
Excellent documentation and communication skills; act as the connective tissue between central leadership and embedded product teams.
Ability to work autonomously on a small, fast-moving team with shifting priorities.

Technologies

Tableau, Looker
Google Sheets/Excel
SQL
Claude, ChatGPT, Perplexity
PPM tool
CRM, Salesforce
REST APIs
Zapier

Preferred Qualifications

Experience operating in a centralized or hybrid Product Ops model supporting multiple embedded product teams or pods.
Experience facilitating OKR or strategic-planning cadences connected to roadmap execution.
Working knowledge of PDLC and SDLC processes including roadmaps, backlogs, sprints, prioritization frameworks (e.g., RICE, WSJF), and supporting different launch and product profiles (e.g., 0-1 and mature products) with the PDLC process.
Experience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritization.
Process improvement background (e.g., Lean, Six Sigma) is a plus, not required.
Experience in SaaS, fintech, or another regulated technology environment.
API or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automation.
Experience supporting company-wide planning cycles including annual/quarterly planning, OKRs, and board-level reporting.

What Success Looks Like

Product teams and Leadership trust the systems and data used for planning and delivery tracking.
Leadership can get reliable answers on roadmap and delivery status without scramble.
Tooling stays consistent and well-governed instead of fragmenting pod by pod.
Planning cycles run on schedule with clean data rather than last-minute reconciliation.
Teams spend less time on manual coordination and administrative busywork and more time on strategic decision making.
Roadmap execution visibly ladders up to strategic priorities, with drift caught and surfaced early.
Cross-functional handoffs follow defined, repeatable processes rather than ad hoc effort.
System and reporting knowledge is documented and shared, not held by one person.

Location: New York, NY (hybrid)

Salary: USD 199,800 - 249,800 per year

Minimum experience: 6 years

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