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ATM Product Manager Senior

Huntington Bank Columbus, OH

Columbus, OH

Today

Full time Finance Director Manager Atm

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Job Description

Lead strategy and execution for Huntington Bank’s ATM and ITM product portfolio, modernizing the end-to-end lifecycle and connecting the ATM channel to the digital ecosystem.

Responsibilities

Define and deliver the product vision and roadmap for ATM offerings, aligned to customer needs, market trends, and company objectives.
Evaluate market trends, customer behavior, and competitive insights to uncover opportunities for growth and operational efficiency.
Develop business cases for new initiatives, including cost-benefit analysis, ROI modeling, and risk assessment.
Manage capital expenditure and operational budgets, supporting business cases for hardware and software updates and broader product modernization.
Set branch automation strategy to support retail migration from manual teller processes to smart ATMs and Interactive Teller Machines (ITMs).
Own the full ATM product lifecycle from ideation and requirements through launch, with a focus on scalability, reliability, and compliance.
Monitor KPIs such as ATM uptime/availability, feature adoption rates, and customer satisfaction to ensure customer outcomes are met.
Manage the ATM product P&L including capital planning, vendor cost oversight, surcharge strategy, and revenue optimization.
Ensure alignment to regulatory and security requirements including PCI, ADA, FFIEC, EMV, REG E, and related standards.
Partner with IT and security teams to implement software updates, security patches, and fraud-prevention measures.
Coordinate with marketing and retail teams to improve customer experience and increase adoption of ATM capabilities.
Provide senior leadership with updates on strategy, roadmap progress, and performance results.
Perform other duties as assigned.

Requirements

7+ years of ATM product management experience.
Bachelor’s Degree.

Preferred Qualifications

Master’s degree.
Experience with ATM fleet management, cash logistics, or self-service banking technologies.
Knowledge of EMV, PCI compliance, and ATM security best practices.
Strong analytical skills with experience in financial modeling and data-driven decision making.
Proven ability to lead complex cross-functional initiatives.
Familiarity with ATM hardware/software, payments networks, and regulatory requirements.
Experience in vendor management and contract negotiation.
Proven experience building multi-year product roadmaps, complex financial models, and executive-ready business cases.
Exceptional communication skills with a record of driving cross-functional alignment across compliance, technology, retail operations, and finance.
Experience managing a team.

Workplace and Employment

Location: Columbus, OH (hybrid)
Workplace type: Office
Exempt status: Yes
Certain positions outside the branch network may be eligible for a flexible work arrangement.
Remote roles may include opportunities to meet in offices for important moments.
Specific work arrangements are provided by the hiring team.

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