ATM Product Manager Senior

Lead strategy and execution for Huntington Bank’s ATM and ITM product portfolio, modernizing the end-to-end lifecycle and connecting the ATM channel to the digital ecosystem.

Responsibilities

• Define and deliver the product vision and roadmap for ATM offerings, aligned to customer needs, market trends, and company objectives.
• Evaluate market trends, customer behavior, and competitive insights to uncover opportunities for growth and operational efficiency.
• Develop business cases for new initiatives, including cost-benefit analysis, ROI modeling, and risk assessment.
• Manage capital expenditure and operational budgets, supporting business cases for hardware and software updates and broader product modernization.
• Set branch automation strategy to support retail migration from manual teller processes to smart ATMs and Interactive Teller Machines (ITMs).
• Own the full ATM product lifecycle from ideation and requirements through launch, with a focus on scalability, reliability, and compliance.
• Monitor KPIs such as ATM uptime/availability, feature adoption rates, and customer satisfaction to ensure customer outcomes are met.
• Manage the ATM product P&L including capital planning, vendor cost oversight, surcharge strategy, and revenue optimization.
• Ensure alignment to regulatory and security requirements including PCI, ADA, FFIEC, EMV, REG E, and related standards.
• Partner with IT and security teams to implement software updates, security patches, and fraud-prevention measures.
• Coordinate with marketing and retail teams to improve customer experience and increase adoption of ATM capabilities.
• Provide senior leadership with updates on strategy, roadmap progress, and performance results.
• Perform other duties as assigned.

Requirements

• 7+ years of ATM product management experience.
• Bachelor’s Degree.

Preferred Qualifications

• Master’s degree.
• Experience with ATM fleet management, cash logistics, or self-service banking technologies.
• Knowledge of EMV, PCI compliance, and ATM security best practices.
• Strong analytical skills with experience in financial modeling and data-driven decision making.
• Proven ability to lead complex cross-functional initiatives.
• Familiarity with ATM hardware/software, payments networks, and regulatory requirements.
• Experience in vendor management and contract negotiation.
• Proven experience building multi-year product roadmaps, complex financial models, and executive-ready business cases.
• Exceptional communication skills with a record of driving cross-functional alignment across compliance, technology, retail operations, and finance.
• Experience managing a team.

Workplace and Employment

• Location: Columbus, OH (hybrid)
• Workplace type: Office
• Exempt status: Yes
• Certain positions outside the branch network may be eligible for a flexible work arrangement.
• Remote roles may include opportunities to meet in offices for important moments.
• Specific work arrangements are provided by the hiring team.