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Senior Associate, Product Owner - Client Onboarding

JPMorganChase New York, NY

New York, NY

Today

$100k - $150k/yr Full time Account Onboarding Client Onboarding Client-facing

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Job Description

Senior Associate Product Owner for Client Onboarding on the Wallets team in New York, NY, accountable for translating complex requirements into product outcomes and guiding cross-functional delivery of API enabled payments features for client onboarding; salary range USD 99,750 - 150,000 per year.

Responsibilities

Clarify and evolve requirements for API enabled payments features, translating business needs into precise specifications for engineering partners.
Own and manage the roadmap for assigned workstreams, aligning priorities with customer impact, risk posture, and business value.
Lead cross functional stakeholder engagement across technology, operations, compliance, and business units to align on scope, timelines, and trade offs.
Set and run project management cadences such as status reporting, dependency tracking, and milestone governance to maintain momentum in client onboarding with accountability.
Synthesize data, user research, and market signals to identify product gaps and propose solutions backed by quantitative and qualitative evidence.
Collaborate with technology teams to evaluate API architecture decisions, ensuring designs support scalability, security, and interoperability.
Coordinate working sessions, steering committees, and executive briefings, delivering concise materials that communicate progress and surface decisions clearly.
Monitor post launch product performance metrics and payment transaction indicators, identify optimization opportunities, and escalate risks proactively.
Coordinate across program management processes to ensure deliverables align with portfolio governance standards and reporting requirements.
Drive continuous improvement by identifying process inefficiencies and advocating tooling or workflow enhancements that accelerate delivery.

Requirements

At least 4 years of product management experience, with proven ownership of a roadmap from ideation to delivery.
Ability to influence and manage senior stakeholders across technology, business, and operations without direct authority.
Working knowledge of modern API concepts, including REST, webhooks, and API gateway patterns to engage credibly with engineering teams.
Strong project management skills, capable of handling multiple concurrent workstreams, tracking dependencies, and upholding governance standards.
Experience creating executive level written communications, presentations, and program status reporting.
Bachelor's degree in business, technology, engineering, or related field, or equivalent professional experience.
Excellent verbal communication skills to facilitate alignment in cross functional forums and large group settings.

Technologies

REST
Webhooks
API gateway patterns
Jira

Benefits

Base salary determined by role, experience, skill set and location
Commission based pay and or discretionary incentive compensation, paid in cash and or forfeitable equity
Comprehensive health care coverage
On site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

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