Customer Experiences Product Jobs

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Today

JPMorganChase New York, NY

New York, NY

Today

$133k - $215k/yr Full time Customer Experiences Management Product Management

Lead product strategy and execution for foundational card and account experiences that span self-service and assisted channels.

Define product vision, strategy, and roadmap for core customer experiences, including:
- Spend management
- Permissions and access
- Account management
Surface customer pain points and opportunities to improve end-to-end journeys across self-service and assisted channels
Partner with cross-functional teams to lead discovery, research, and requirements development
Own end-to-end delivery from concept to launch, including readiness, rollout, and post-launch iteration
Set success metrics and use customer feedback, analytics, experimentation, and operational insights to guide prioritization
Share product strategy, roadmap, progress, and trade-offs with stakeholders and senior leadership

7+ years of product management experience delivering and launching customer-facing products at scale
Proven experience leading products across the full lifecycle, from discovery through launch and optimization
Ability to simplify complex customer problems and translate them into intuitive experiences
Skill in balancing customer needs, business objectives, operational realities, and technical constraints
Experience using experimentation and data-driven decision-making for product strategy and prioritization
Experience operating in large, highly matrixed organizations with strong stakeholder management and communication

Experience building customer-facing products that improved self-service adoption, task completion, and/or customer satisfaction
Experience modernizing legacy customer experiences and delivering scalable solutions across multiple channels and touchpoints
Experience delivering foundational account management, access, servicing, and/or customer experience capabilities
Experience delivering products that balance customer value, business outcomes, governance, and risk management
Experience working in financial services or other regulated industries

Consumer & Community Banking serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing
Focus on credit card sales and deposit growth, supported by highly used digital solutions and first-place customer satisfaction
Chase-branded and co-branded credit card offerings for individuals and small businesses in partnership with well-known companies and organizations
Merchant Services provides payment, fraud, and data security for global transaction authorization across currencies

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