Support product delivery that makes day-to-day operations better. In this onsite role at Kilmarnock, VA, you will work as a liaison between Operations and IT development teams, helping the Product Owner turn customer needs into clear requirements, well-prioritised work, and timely testing and adoption. You will also contribute to a culture of governance and compliance, ensuring testing delivery aligns with company standards, goals, and SOX auditing requirements.
What you’ll do
- Meet frequently with customers in Operations to understand needs and clarify data and reporting requirements
- Partner with business area owners and stakeholders to identify business rules required for implementation
- Solicit ideas, assess and prioritise product opportunities for both new solutions and optimisation of existing features
- Collaborate with user departments through assistance, script review, and support as needed
- Work with the development team to identify and define solutions that are valuable, usable, and feasible
- Provide direction and guidance to the delivery team for product requirements
- Maintain a deep knowledge of the customer, data, business, and industry, and use it to support effective decision-making
- Keep the business informed on product activities and progress toward goals
- Develop and execute communication plans for partners across the organisation
- Prioritise the Epic, Feature, and Story Backlog and contribute to creating and managing the Product/Team Roadmap
- Demo new functionality to business areas and support adoption through structured UAT activities
- Develop a UAT plan, manage UAT execution, organise meetings, and support training efforts to make UAT effective
- Execute test cases manually to verify actual results match expected outcomes, analyse defects, report them, and follow the defect cycle
- Use DEVOPS (or equivalent) to log and track defects and ensure testing delivery is on time and meets quality standards
How teams will work with you
- Operations teams: gather requirements, map end-to-end processes, and translate business challenges into system enhancements
- Development team: define and prioritise requirements; produce user stories, functional requirements, and acceptance criteria; create test scenarios and support UAT
- External vendors: coordinate with third-party software providers and service partners to investigate and resolve system issues, support implementations, and maintain service performance
- Internal stakeholders: present proposals, business cases, roadmaps, and key concepts to senior leadership; influence decisions using data-driven recommendations and clear communication of benefits, risks, and impacts
What you’ll need
- Experience facilitating working sessions between different stakeholder groups
- Excellent written and verbal communication skills for partnering with business stakeholders and technical delivery resources
- Strong team working and problem-solving skills
- Ability to operate with minimal oversight, balance priorities, and work proactively
- Innovative and practical approach
- Experience working in a regulated environment
- Advanced PC skills including Excel, Word, and PowerPoint
- Awareness of business change methodologies such as lean and six sigma
- Experience working alongside Project Managers on business improvement activities
- Familiarity with Agile, Scrum, and related principles and best practices
- Relevant industry and application domain knowledge
- Demonstrated progression and growth through past career experiences on Business and IT-related projects
Working conditions
The role is based in the office for a minimum of three days per week.
Compliance and governance
All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management. This includes taking accountability for actions and conduct, complying with regulatory requirements, following policies and procedures, promptly escalating actual or suspected breaches, completing mandatory compliance and risk training, supporting a culture of good governance and customer-focused conduct, cooperating with audits or investigations where required, and understanding compliance risks relevant to the role.
