Capital Group Companies is looking for a Senior Digital Product Operations Analyst to help keep digital products reliable, secure, and aligned with business and regulatory expectations. In this onsite role in Los Angeles, CA, you will diagnose product issues, strengthen product health reporting, and support dependable digital experiences over the long term.
Role scope
As a senior member of digital product operations, you will act as a key operational partner across product, engineering, business stakeholders, and support teams. You will oversee custom-built digital solutions, run compliance-focused testing, and translate business context into executable operational improvements, including automation and documentation that teams can rely on.
Responsibilities
- Serve as the first line of defense for product issues by detecting, validating, troubleshooting, triaging, communicating, escalating, and tracking issues through timely resolution.
- Oversee custom-built digital solutions through configuration, release support, and monitoring of APIs, integrations, data pipelines, and supporting application ecosystems.
- Perform quality assurance and compliance testing, and maintain digital content, disclosures, and records in line with accessibility, data privacy, regulatory, and business requirements.
- Manage product-health and operational reporting across uptime, incidents, user feedback, service levels, and ad hoc analysis to identify risks and support continuous improvement.
- Lead onboarding, education, and expert-level product support through webinars, training materials, user guidance, and knowledge-base resources for internal and external audiences.
- Partner across product, engineering, business, and support teams to enable launches, translate business context into executable work, and improve operational workflows.
- Automate manual work and strengthen operational processes, applying sound judgment to AI-generated outputs.
- Create and maintain product stories, workflows, standard operating procedures, and documentation using Jira, Confluence, VS Code, CRM platforms, ticketing systems, and product management tools.
Requirements
- Strong systems thinking, analytical problem-solving, business analysis, and process-optimization skills, connecting day-to-day execution to broader product and business outcomes.
- Strong technical troubleshooting and diagnostic skills, with deep understanding of SaaS platforms and custom-built digital solutions, including features, configurations, and operational dependencies.
- Knowledge of system design concepts, APIs, integrations, data pipelines, application ecosystems, Jira workflows, and the software development lifecycle.
- Ability to communicate complex technical information clearly, deliver customer-focused support, and build trusted relationships across product, engineering, business, and support teams.
- Ability to interpret business rules and apply accessibility, privacy, compliance, regulatory, content, disclosure, and recordkeeping standards.
- Ability to anticipate operational risks, propose practical solutions to complex product-support challenges, and use data and user feedback to improve product health and user satisfaction.
- Strong time management, follow-through, and adaptability, with ability to manage multiple priorities and willingness to learn, automate, experiment, and improve established processes.
Technologies
- APIs, integrations, data pipelines, Jira, Confluence, VS Code, CRM platforms, ticketing systems, SaaS platforms
Compensation and benefits
- Base salary range: $111,920 to $179,072 per year (Southern California base salary range)
- Mentoring, leadership programs, and tuition reimbursement
- Whole-person wellness and mental health support
- Family-first benefits
- Competitive pay with performance and profitability bonuses
- Company-funded retirement plan with Capital contributing 15% of your eligible earnings
Compensation and benefits note: In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you may be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings. Temporary positions in the United States are excluded from the compensation and benefit plans described above.
The team
You will work in digital product operations with product managers, engineering teams, business stakeholders, and support partners across delivery, testing, launch, and ongoing support. The team safeguards the operational integrity of digital products by monitoring product health, addressing issues, maintaining required content and records, and improving workflows that support users.
