The role directs the Ghost Product Operations function, advancing field failure discovery, mitigation, and resolution across the Ghost fleet. It emphasizes root-cause analysis, rapid fixes, and telemetry-driven improvements to sustain deployments, with the position based in Costa Mesa, CA.
Responsibilities
- Lead the Ghost Product Operations team by blending insight into customer missions with deep knowledge of our products and capabilities.
- Oversee triage, diagnosis, root cause analysis, and management of product incidents, driving postmortem actions and maintaining visibility for internal and external stakeholders throughout resolution.
- Collaborate with engineering to convert incidents into systemic reliability enhancements, including leveraging a team for telemetry review and diagnostics support, and guiding the use of Linux and command line tools for system management and containment.
- Continuously assess and elevate the fleet's observability and health telemetry in partnership with multiple Ghost team functions.
- Gather, organize, and analyze failure data to identify trends, support proactive sustainment processes, and inform resource allocation decisions.
- Support global customers through proactive communication and precise execution, tracking customer-facing incidents and concerns to ensure timely response, mitigation, and clear resolution updates.
- Evaluate and enhance product capabilities by analyzing customer feedback to define capability requirements, performance indicators, and desired functionality.
- Maintain current knowledge of product specifications and facilitate understanding between technical and non-technical stakeholders.
- Coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decisions to maximize end-user capability availability.
- Mentor and guide the team by setting goals, providing direction, and iterating on processes and standards to achieve scalable sustainment operations.
- Travel as needed to support customer needs and operations.
Requirements
- BA/BS or equivalent practical experience, with 6+ years in hardware product operations, sustainment, or related technical operations roles.
- Proven self-starter able to identify and resolve issues with minimal guidance.
- Strong problem-solving aptitude in unstructured environments at the interface of hardware, software, and networking, capable of guiding vague technical problems to clarity and resolution.
- Demonstrated ability to master a technical system and support it in operational settings, with a drive to be self-sufficient across the system’s depth and breadth.
- Comfort navigating ambiguity and creating new approaches to execution.
- Excellent written, visual, and verbal communication skills.
- Experience guiding and mentoring a team, setting goals, providing direction, and iterating on processes and standards.
- This position is onsite in Costa Mesa, CA; remote work is not offered.
- Eligible to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
Technologies
- Lattice OS
- Linux
- Command Line Interface (CLI)
- Bash
- Zsh
- SQL
- Foundry
- Grafana
- Git
- Jira
Benefits
- Equity grants
- Comprehensive benefits package for full-time employees (health, recovery, and related programs)
ABOUT THE TEAM
The Tactical Recon & Strike team at Anduril develops aerial small drones (Group 1-3) and the equipment required to test, deploy, and operate. The team advances products such as Ghost, Anvil, Bolt, and Altius from concept to operational systems, working in close coordination with specialist groups to address complex customer challenges. Within TRS, the Ghost Product Operations team owns the readiness, reliability, and sustainment of Ghost across every fielded deployment, w
ABOUT THE JOB
We are seeking a Product Operations Manager to join our rapidly growing team in Costa Mesa, CA. Ghost is Anduril's mid-sized UAS platform, an expeditionary and modular system delivering autonomy at the tactical edge. In this role, you will lead the Ghost Product Operations function by improving field failure discovery, mitigation, and resolution; performing root-cause analysis; deploying fixes; and managing incidents across the Ghost fleet. You will set the bar for the team and mentor operator
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