Digital Self Service Product Jobs

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4d ago

Product Owner, Digital Self-Service Products

Delta Air Lines Atlanta, GA

Atlanta, GA

4d ago

Full time Customer Experience Data Analytics Digital Product Owner

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Job Description

Delta Air Lines is looking for a Product Owner to lead Digital Self-Service Products within the Digital Day of Travel and Journey team, with a focus on Prepared Traveler. In this onsite role in Atlanta, you will own delivery and launch of customer self-service capabilities across delta.com and the mobile app, shaping the product roadmap, success metrics, and cross-functional execution from ideation through optimization.

What you’ll do

Identify functional gaps and define new product roadmap opportunities using market research, customer and Res Specialist feedback, customer session review, defect logs, and web analytics data
Lead teams that include IT developers, UX designers, and cross-functional business partners to deliver product initiatives
Coordinate with key stakeholders to prioritize work, build and maintain the product roadmap, complete testing, and triage defects and escalations
Define success criteria and metrics for new product experiences, run post-implementation analysis, and support ongoing optimization
Translate general business requirements into technical execution plans to deliver required projects
Deliver high-quality product improvements aligned to business objectives

What you bring

Minimum 3 years of experience as a Product Analyst, Product Owner, Product Manager, or similar role
Understanding of product management, development, design principles, and Agile methodology
Comfort managing multiple projects and prioritizing effectively
Ability to develop business strategy and business cases, outline tactics to achieve them, and deliver results
Experience influencing internal stakeholders without formal authority and collaborating across teams
Strong communication skills, including experience creating decks and presenting to senior leadership
Must be at least 18 years old and authorized to work in the United States
Hold a high school diploma, GED, or high school equivalency
Embrace diverse people, thinking, and styles
Consistently prioritize safety and security of self, others, and personal data

Preferred qualifications

Familiarity with Delta’s Enterprise planning process
Product Ownership certification
Knowledge of the Product Lifecycle, Journey Management, and Customer moments

Benefits

Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Up to 2 weeks of vacation for new hires (earned for use in the following vacation year, April 1 to March 31)
Up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Paid maternity/parental leave: 12 weeks for birthing parents; 2 weeks for non-birthing parents
Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs supporting loved ones in all stages
Holistic Wellbeing programs with access to an employee assistance program, free financial coaching, and resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to support long-term goals
Business Resource Groups to connect employees and promote inclusion
Recognition rewards and awards through Unstoppable Together
Access to over 500 discounts and specialty savings through Deltaperks

Location: Atlanta, GA, United States (onsite)

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