Product Owner, Digital Self-Service Products

Delta Air Lines is looking for a Product Owner to lead Digital Self-Service Products within the Digital Day of Travel and Journey team, with a focus on Prepared Traveler. In this onsite role in Atlanta, you will own delivery and launch of customer self-service capabilities across delta.com and the mobile app, shaping the product roadmap, success metrics, and cross-functional execution from ideation through optimization.

What you’ll do

• Identify functional gaps and define new product roadmap opportunities using market research, customer and Res Specialist feedback, customer session review, defect logs, and web analytics data
• Lead teams that include IT developers, UX designers, and cross-functional business partners to deliver product initiatives
• Coordinate with key stakeholders to prioritize work, build and maintain the product roadmap, complete testing, and triage defects and escalations
• Define success criteria and metrics for new product experiences, run post-implementation analysis, and support ongoing optimization
• Translate general business requirements into technical execution plans to deliver required projects
• Deliver high-quality product improvements aligned to business objectives

What you bring

• Minimum 3 years of experience as a Product Analyst, Product Owner, Product Manager, or similar role
• Understanding of product management, development, design principles, and Agile methodology
• Comfort managing multiple projects and prioritizing effectively
• Ability to develop business strategy and business cases, outline tactics to achieve them, and deliver results
• Experience influencing internal stakeholders without formal authority and collaborating across teams
• Strong communication skills, including experience creating decks and presenting to senior leadership
• Must be at least 18 years old and authorized to work in the United States
• Hold a high school diploma, GED, or high school equivalency
• Embrace diverse people, thinking, and styles
• Consistently prioritize safety and security of self, others, and personal data

Preferred qualifications

• Familiarity with Delta’s Enterprise planning process
• Product Ownership certification
• Knowledge of the Product Lifecycle, Journey Management, and Customer moments

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation for new hires (earned for use in the following vacation year, April 1 to March 31)
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Paid maternity/parental leave: 12 weeks for birthing parents; 2 weeks for non-birthing parents
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs supporting loved ones in all stages
• Holistic Wellbeing programs with access to an employee assistance program, free financial coaching, and resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to support long-term goals
• Business Resource Groups to connect employees and promote inclusion
• Recognition rewards and awards through Unstoppable Together
• Access to over 500 discounts and specialty savings through Deltaperks

Location: Atlanta, GA, United States (onsite)