Enterprise Web Product Jobs

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Today

Product Manager Digital Experience

1-800-Flowers.com Jericho, NY

Jericho, NY

Today

$80k - $90k/yr Full time Customer Experience Data Analytics Digital Experience

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Job Description

Own digital experience product initiatives across enterprise web and native apps, driving measurable improvements from discovery through post-purchase.

Responsibilities

Own defined product areas spanning enterprise web and native app experiences, including discovery, launch, measurement, and iteration
Turn customer insights, business priorities, performance data, and stakeholder input into product strategy, roadmaps, requirements, and measurable outcomes
Define user stories, acceptance criteria, functional requirements, and release plans to align delivery teams on customer and business intent
Prioritize and maintain a healthy product backlog; lead refinement, sprint planning, and release-readiness activities with Engineering, Design, and QA
Partner with Design to build intuitive, accessible, and consistent omnichannel gifting experiences across web and native apps
Collaborate with Engineering and QA to triage defects, clarify expected behavior, evaluate tradeoffs, and resolve customer-impacting issues
Work with Marketing, Merchandising, Analytics, Operations, and brand teams to connect product initiatives to commercial and customer-experience goals
Establish success metrics, monitor launches, and apply qualitative and quantitative insights to improve experiences and guide future investment
Communicate priorities, decisions, progress, dependencies, risks, and outcomes clearly to stakeholders and leadership

Requirements

5+ years of product management experience, preferably in consumer digital products, e-commerce, retail, or a similar fast-moving environment
Experience owning customer-facing web and/or native-app product experiences
Proven ability to manage products across complex customer journeys (discovery, product detail, cart, checkout, delivery, or post-purchase support)
Strong product judgment and ability to translate ambiguous opportunities into well-scoped, customer-centered solutions
Agile product-development experience and backlog management in tools such as Jira
Strong analytical skills using product, customer, operational, and commercial data to prioritize work and measure results
Excellent communication and stakeholder-management skills; ability to build alignment across technical and nontechnical teams
Collaborative, detail-oriented, and action-focused problem-solving approach
Comfort working in a fast-paced environment with evolving priorities

Location

Onsite in Jericho, NY 11753

Compensation

USD 80,000 - 90,000 per year

Benefits

Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance

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