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Director, Product Manager

Fidelity Investments Covington, KY

Covington, KY

Today

Full time Manager Customer Experience Data Analytics

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Job Description

At Fidelity Investments, Fidelity Health is looking for an experienced product management leader to help shape the next generation employee digital experience for benefits enrollment decision-making. This role focuses on improving the end-to-end enrollment journey through product strategy, cross-functional execution, and continuous discovery grounded in data and measurement.

You will define and evolve the product vision and roadmap for benefits enrollment experiences and decision-support capabilities, partnering across Technology, UX Design, User Research, Legal, Risk, and Compliance to deliver solutions that are scalable and aligned with business goals and key results.

What you’ll do

Establish and communicate the vision, strategy, priorities, and roadmap for benefits enrollment experiences and decision-support capabilities aligned to business goals and key results
Deliver intuitive, engaging digital solutions that help employees navigate enrollment and make confident health and financial benefits decisions
Translate strategic goals into a prioritized product backlog with user needs, business value, and acceptance criteria
Partner with cross-functional teams, including Technology, UX Design, User Research, Legal, Risk, and Compliance, to deliver scalable, adherent solutions
Drive continuous product discovery using customer research, data insights, and experimentation to improve enrollment experience and outcomes
Use data and critical metrics to measure enrollment experience performance, supervise adoption, and continuously improve outcomes
Collaborate with partners to align on priorities, timelines, and outcomes, and provide communication on progress and risks
Support successful delivery through release planning, business readiness, and organizational change initiatives, especially for enrollment-related capabilities
Make informed trade-offs balancing customer value, quality, cost, and speed to market
Impact consistency and integration across Fidelity digital experiences to support a cohesive end-to-end enrollment journey
Maintain a solid understanding of customer needs, market trends, and the benefits enrollment landscape

Requirements

Bachelor’s degree required; MBA or advanced degree preferred
5+ years of product management experience
7–10+ years of experience in financial services, health, or benefits-related domains
Experience delivering customer-facing digital products, ideally in benefits enrollment or related experiences
Demonstrated expertise in product positioning, product development, product strategy, and strategic decision-making
Proven track record leading cross-functional collaboration and multi-stakeholder alignment to drive product development and delivery
Experience developing robust business cases, setting strategic direction, and delivering on shared organizational goals
Strong relationship-building, interpersonal, and communication skills, including the ability to influence across all levels and present complex concepts effectively
Ability to think strategically, innovate, and develop differentiated customer-centric experiences in complex decision-making environments such as benefits enrollment
Ability to take a data-driven approach to understanding customer needs and translating business priorities into actionable requirements
Experience working closely with technology teams to ensure solutions are scalable and successfully implemented
Proven ability to influence and lead without formal authority, driving success with high-performing cross-functional teams
Understanding of benefits offerings and employee needs (e.g., health, savings, or related products) preferred
Dedication to continuous learning, innovation, and personal development

The team

The Benefits Enrollment and Intelligence Product Area focuses on evolving digital experiences that support employees through critical moments of benefits enrollment and benefits decision-making
Responsibilities include delivering modern, data-informed capabilities that simplify sophisticated enrollment choices and improve customer outcomes
You will work closely with product managers, technology teams, and colleagues across Fidelity Health and Workplace Investing to deliver integrated, scalable solutions within a coordinated and evolving ecosystem

Onsite work model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles
Some roles and locations currently require 100% onsite while others require less
Onsite expectations may evolve as the rollout continues
This transition does not apply to fully remote roles

Location: Covington, KY (onsite)
Category: Product Management

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