Director, Product Manager

At Fidelity Investments, Fidelity Health is looking for an experienced product management leader to help shape the next generation employee digital experience for benefits enrollment decision-making. This role focuses on improving the end-to-end enrollment journey through product strategy, cross-functional execution, and continuous discovery grounded in data and measurement.

You will define and evolve the product vision and roadmap for benefits enrollment experiences and decision-support capabilities, partnering across Technology, UX Design, User Research, Legal, Risk, and Compliance to deliver solutions that are scalable and aligned with business goals and key results.

What you’ll do

• Establish and communicate the vision, strategy, priorities, and roadmap for benefits enrollment experiences and decision-support capabilities aligned to business goals and key results
• Deliver intuitive, engaging digital solutions that help employees navigate enrollment and make confident health and financial benefits decisions
• Translate strategic goals into a prioritized product backlog with user needs, business value, and acceptance criteria
• Partner with cross-functional teams, including Technology, UX Design, User Research, Legal, Risk, and Compliance, to deliver scalable, adherent solutions
• Drive continuous product discovery using customer research, data insights, and experimentation to improve enrollment experience and outcomes
• Use data and critical metrics to measure enrollment experience performance, supervise adoption, and continuously improve outcomes
• Collaborate with partners to align on priorities, timelines, and outcomes, and provide communication on progress and risks
• Support successful delivery through release planning, business readiness, and organizational change initiatives, especially for enrollment-related capabilities
• Make informed trade-offs balancing customer value, quality, cost, and speed to market
• Impact consistency and integration across Fidelity digital experiences to support a cohesive end-to-end enrollment journey
• Maintain a solid understanding of customer needs, market trends, and the benefits enrollment landscape

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred
• 5+ years of product management experience
• 7–10+ years of experience in financial services, health, or benefits-related domains
• Experience delivering customer-facing digital products, ideally in benefits enrollment or related experiences
• Demonstrated expertise in product positioning, product development, product strategy, and strategic decision-making
• Proven track record leading cross-functional collaboration and multi-stakeholder alignment to drive product development and delivery
• Experience developing robust business cases, setting strategic direction, and delivering on shared organizational goals
• Strong relationship-building, interpersonal, and communication skills, including the ability to influence across all levels and present complex concepts effectively
• Ability to think strategically, innovate, and develop differentiated customer-centric experiences in complex decision-making environments such as benefits enrollment
• Ability to take a data-driven approach to understanding customer needs and translating business priorities into actionable requirements
• Experience working closely with technology teams to ensure solutions are scalable and successfully implemented
• Proven ability to influence and lead without formal authority, driving success with high-performing cross-functional teams
• Understanding of benefits offerings and employee needs (e.g., health, savings, or related products) preferred
• Dedication to continuous learning, innovation, and personal development

The team

• The Benefits Enrollment and Intelligence Product Area focuses on evolving digital experiences that support employees through critical moments of benefits enrollment and benefits decision-making
• Responsibilities include delivering modern, data-informed capabilities that simplify sophisticated enrollment choices and improve customer outcomes
• You will work closely with product managers, technology teams, and colleagues across Fidelity Health and Workplace Investing to deliver integrated, scalable solutions within a coordinated and evolving ecosystem

Onsite work model

• Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles
• Some roles and locations currently require 100% onsite while others require less
• Onsite expectations may evolve as the rollout continues
• This transition does not apply to fully remote roles

Location: Covington, KY (onsite)
Category: Product Management