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Sr UX Research

Deloitte New York, NY

New York, NY

Today

$98k - $201k/yr Full time Senior Customer Experience Design

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Job Description

Deloitte is looking for a Senior Experience Researcher to strengthen user research and behavioral analytics across the DT-US Product Engineering team. In this role, you will design, plan, and run user research, translate findings into actionable design opportunities, and help connect product teams to the users behind the metrics. The position blends qualitative and quantitative research to support product strategy and continuous improvement throughout the development lifecycle.

You will work in a dynamic, fast-paced environment alongside a creative group focused on delivering scalable, cost-effective software and product delivery. Product Engineering acts as Deloitte’s primary internal development team, building and deploying digital solutions that support businesses, service lines, and internal operations, backed by a long-standing tradition of delivering with excellence.

What you’ll do

Define research strategy, design, and execute research studies effectively.
Deliver user research expertise across products in a cross-functional environment.
Create research methodologies and test plans tailored to specific products or research areas, including innovative approaches.
Run qualitative and quantitative research from generative research to identify new opportunities, through iterative concept evaluation, and into post-launch testing.
Facilitate internal cross-functional workshops using design-thinking methodologies to strengthen collaboration.
Synthesize findings into usable assets such as user personas, and translate research into design opportunities that improve experiences.
Collaborate with empowered product teams to define success metrics across qualitative and quantitative perspectives, aligned to business goals.
Share user outcomes clearly by communicating research results in an easily consumable way.
Build a systematic approach to collecting, sharing, and communicating insights to support design improvements.
Use insights to inform product strategy and uncover new opportunities based on user needs.
Advocate for research findings to inspire action across teams.
Partner with UX designers to translate insights into actionable design recommendations and stay embedded to support implementation.
Partner with empowered product teams to prioritize and identify key research topics.
Stay current with UX, user research, and behavioral analytics trends, best practices, and methodologies.
Create regular summary dashboards for management teams with key findings and insights.
Drive data strategy across listening channels such as usage metrics, surveys, and usability testing.
Respond to ad hoc metric requests that guide design and product decisions.
Provide insights on behavioral metrics including tool usage, search behavior, feature engagement, user demographics, and pathway analysis.
Share knowledge and improvements through a experience vertical community of practice, including continuous learning on UX trends.

Requirements

5+ years conducting comprehensive research across multiple methodologies, delivering actionable insights that shape product development and customer success.
Mastery of user research craft with recognized expertise in both qualitative and quantitative methods and the ability to foster learning and innovation.
Deep skills in user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, and mobile testing.
Experience mentoring and building relationships with junior researchers and cross-functional teams to support professional growth.
Strong analytical and problem-solving skills, including data analysis, statistical methods, and dashboard creation.
Proficiency using research insights to advocate for a customer-focused, product-driven mindset.
Ability to develop creative, strategic research plans that connect big-picture thinking with detailed execution.
Exceptional communication and collaboration skills, including presenting findings clearly and influencing decisions across levels of the organization.
Inspirational player-coach capability to lead research for large teams or independently drive initiatives for specific products.
Aptitude for rapid, iterative research to inform product decisions and identify straightforward solutions to complex problems.
Humble, curious, and learning-forward approach that supports iterative, action-and-learning research.
Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred.
Ability to work from a local office at least 3 days per week, and reside within commutable distance to select locations.
Ability to travel 10% on average.
Limited immigration sponsorship may be available.

Compensation and incentives

Salary range estimate: $97,600 to $200,600 (current estimate).
At Deloitte, hiring at or near the top of the range is not typical; compensation depends on the facts and circumstances of each case, including skills, experience, training, licensure and certifications, and business needs.
You may be eligible for a discretionary annual incentive program, subject to program rules and factors including individual and organizational performance.

Role overview

Strategically design, plan, and execute user research studies and analyze behavioral metrics to guide design decisions and UX priorities.
Blend qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement.

Location

New York, NY (onsite)

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