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Product Manager

Ford Motor Company Dearborn, MI

Dearborn, MI

Today

$87k - $166k/yr Full time Agile Agile Methodologies Agile Scrum

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Job Description

Ford Motor Company is hiring an experienced Product Manager to lead Order Management System (OMS) capabilities for modern commerce experiences in a hybrid role based in Dearborn, MI.

Responsibilities

Define and communicate product vision, goals, and roadmap initiatives
Align product priorities with customer needs and business objectives
Spot opportunities to improve customer experience and operational effectiveness
Make product decisions using customer feedback, market trends, analytics, and business insights
Own the product lifecycle from discovery through launch and continuous improvement
Define business requirements, user stories, process flows, and acceptance criteria
Prioritize product backlogs based on customer value, business impact, and technical feasibility
Partner with engineering teams to deliver high-quality product enhancements and new capabilities
Support release planning, testing, launch activities, and post-launch performance monitoring
Drive enhancements across core order management capabilities, including:
- Order orchestration
- Inventory visibility
- Fulfillment workflows
- Customer notifications
- Returns and exchanges
- Payment processing
- Customer service experiences
- System integrations
Build strong partnerships across business, technology, operations, and external vendor teams
Facilitate alignment among stakeholders with diverse priorities and perspectives
Communicate roadmap updates, key decisions, risks, and delivery progress to leadership
Lead cross-functional discussions to drive successful outcomes

Requirements

Bachelor’s degree or equivalent combination of relevant education and experience
5+ years of Product Management experience, including:
- Experience creating roadmaps, requirements, user stories, and acceptance criteria
- Excellent problem-solving and analytical skills
- Strong communication, stakeholder management, and influencing skills
- Ability to balance customer needs, business priorities, and technical considerations
4+ years of experience managing complex digital products or enterprise software solutions
3+ years of experience working with Agile product development methodologies

Technologies

IBM Sterling Order Management Systems (OMS)
Agile
Scrum
Jira
Confluence

Benefits

Immediate medical, dental, vision, and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare, and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous paid holiday schedule, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time

What You’ll Do

Lead the strategy, roadmap, and execution of Order Management System (OMS) capabilities powering modern commerce experiences
Own end-to-end order lifecycle products, including order processing, fulfillment, inventory visibility, returns, exchanges, and customer service experiences
Work with engineering, operations, business stakeholders, and external partners to deliver scalable solutions that improve customer satisfaction, operational efficiency, and business performance

Successful Candidates Will Demonstrate

Strong customer focus and product thinking
Ability to drive clarity in complex business environments
Excellent cross-functional collaboration skills
Data-driven decision-making capabilities
Ownership mindset and accountability for product outcomes
Ability to influence without direct authority
Passion for solving customer and operational challenges through technology
Leverages AI and automation to work smarter, drive efficiency, and deliver greater customer and business value

Even Better If You Have

Master’s degree in Business, Engineering, Information Systems, Supply Chain, Computer Science, or related field
Experience with IBM Sterling Order Management Systems (OMS), other eCommerce platforms, supply chain systems, or fulfillment technologies
Knowledge of order lifecycle management, inventory management, fulfillment, and customer service processes
Familiarity working with APIs, integrations, and enterprise software platforms
Familiarity with Agile frameworks such as Scrum
Experience using product management and collaboration tools such as Jira, Confluence, or similar platforms
Experience in retail, manufacturing, eCommerce, automotive, consumer products, or logistics industries
Passion for exploring innovative technologies, including artificial intelligence and automation, to help build more intelligent, efficient, and customer-centric commerce experiences

Location: Dearborn, MI (hybrid)

Salary: USD 86,600 - 166,200 per year

Minimum Experience: 3 years

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