Product Manager

Ford Motor Company is hiring an experienced Product Manager to lead Order Management System (OMS) capabilities for modern commerce experiences in a hybrid role based in Dearborn, MI.

Responsibilities

• Define and communicate product vision, goals, and roadmap initiatives
• Align product priorities with customer needs and business objectives
• Spot opportunities to improve customer experience and operational effectiveness
• Make product decisions using customer feedback, market trends, analytics, and business insights
• Own the product lifecycle from discovery through launch and continuous improvement
• Define business requirements, user stories, process flows, and acceptance criteria
• Prioritize product backlogs based on customer value, business impact, and technical feasibility
• Partner with engineering teams to deliver high-quality product enhancements and new capabilities
• Support release planning, testing, launch activities, and post-launch performance monitoring
• Drive enhancements across core order management capabilities, including:
  • Order orchestration
  • Inventory visibility
  • Fulfillment workflows
  • Customer notifications
  • Returns and exchanges
  • Payment processing
  • Customer service experiences
  • System integrations
• Build strong partnerships across business, technology, operations, and external vendor teams
• Facilitate alignment among stakeholders with diverse priorities and perspectives
• Communicate roadmap updates, key decisions, risks, and delivery progress to leadership
• Lead cross-functional discussions to drive successful outcomes

Requirements

• Bachelor’s degree or equivalent combination of relevant education and experience
• 5+ years of Product Management experience, including:
  • Experience creating roadmaps, requirements, user stories, and acceptance criteria
  • Excellent problem-solving and analytical skills
  • Strong communication, stakeholder management, and influencing skills
  • Ability to balance customer needs, business priorities, and technical considerations
• 4+ years of experience managing complex digital products or enterprise software solutions
• 3+ years of experience working with Agile product development methodologies

Technologies

• IBM Sterling Order Management Systems (OMS)
• Agile
• Scrum
• Jira
• Confluence

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare, and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous paid holiday schedule, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What You’ll Do

• Lead the strategy, roadmap, and execution of Order Management System (OMS) capabilities powering modern commerce experiences
• Own end-to-end order lifecycle products, including order processing, fulfillment, inventory visibility, returns, exchanges, and customer service experiences
• Work with engineering, operations, business stakeholders, and external partners to deliver scalable solutions that improve customer satisfaction, operational efficiency, and business performance

Successful Candidates Will Demonstrate

• Strong customer focus and product thinking
• Ability to drive clarity in complex business environments
• Excellent cross-functional collaboration skills
• Data-driven decision-making capabilities
• Ownership mindset and accountability for product outcomes
• Ability to influence without direct authority
• Passion for solving customer and operational challenges through technology
• Leverages AI and automation to work smarter, drive efficiency, and deliver greater customer and business value

Even Better If You Have

• Master’s degree in Business, Engineering, Information Systems, Supply Chain, Computer Science, or related field
• Experience with IBM Sterling Order Management Systems (OMS), other eCommerce platforms, supply chain systems, or fulfillment technologies
• Knowledge of order lifecycle management, inventory management, fulfillment, and customer service processes
• Familiarity working with APIs, integrations, and enterprise software platforms
• Familiarity with Agile frameworks such as Scrum
• Experience using product management and collaboration tools such as Jira, Confluence, or similar platforms
• Experience in retail, manufacturing, eCommerce, automotive, consumer products, or logistics industries
• Passion for exploring innovative technologies, including artificial intelligence and automation, to help build more intelligent, efficient, and customer-centric commerce experiences

Location: Dearborn, MI (hybrid)

Salary: USD 86,600 - 166,200 per year

Minimum Experience: 3 years