Product Owner

UST is seeking an experienced Product Owner to lead product vision and backlog execution for healthcare customers, with strong hands-on TriZetto FACETS expertise. The role is focused on delivering business value through Agile delivery, clear requirements, and measurable outcomes.

Role Overview

In this position, you will own the product backlog for FACETS-related initiatives, align priorities with business stakeholders, and guide delivery from roadmap and release planning through user acceptance activities and production issue triage. You will also support executive reporting by tracking KPIs, business outcomes, and product adoption metrics.

Key Responsibilities

• Own and manage the product backlog for FACETS-related initiatives.
• Collaborate with business stakeholders to gather, analyze, and prioritize requirements.
• Define the product roadmap, release plans, and business priorities.
• Translate business requirements into user stories and acceptance criteria.
• Work closely with Scrum Masters, Business Analysts, Developers, QA, and Operations teams.
• Drive sprint planning, backlog grooming, sprint reviews, and UAT activities.
• Ensure solutions align with healthcare business processes and regulatory requirements.
• Support production issue triage and prioritization for critical business impacts.
• Track KPIs, business outcomes, and product adoption metrics.
• Facilitate stakeholder communication and executive reporting.

Required Qualifications

• 12+ years of experience.
• 12+ years of IT/Healthcare experience.
• 5+ years as Product Owner or Product Manager.
• Strong hands-on experience with TriZetto FACETS.
• Deep understanding of one or more FACETS modules, including:
  • Claims
  • Membership/Enrollment
  • Billing
  • Provider
  • Product Configuration
• Strong knowledge of US Healthcare Payer operations.
• Experience working in Agile/Scrum delivery models.
• Expertise in requirements elicitation, backlog management, and stakeholder management.
• Experience using Azure DevOps, Jira, or similar Agile tools.
• Strong communication and leadership skills.

Preferred Skills

• Experience with Blue plans.
• Knowledge of EDI transactions (834, 837, 835, 270/271).
• Experience with Digital Transformation, AI-driven process improvements, or Healthcare Modernization initiatives.

Technologies

• TriZetto FACETS, FACETS
• Azure DevOps
• Jira
• EDI transactions (834, 837, 835, 270/271)
• User Acceptance Testing (UAT)
• Scrum

Location and Compensation

• Location: Seattle, WA (onsite)
• Compensation Range: USD 97,000 to 146,000 per year

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year.
• Full-time, regular employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• Full-time, regular employees receive 10 paid holidays.
• Eligible for paid bereavement leave and jury duty.
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Eligible for medical, dental, and vision insurance (for employees and eligible dependents residing in the US).
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Regular employees may purchase additional voluntary short-term disability benefits.
• Eligible to participate in a Health Savings Account (HSA) and a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.