Product Jobs in Foster City, CA

1 job found

Include remote jobs

1mo ago

UX Research Operations Program Manager

Zoox Foster City, CA

Foster City, CA

1mo ago Closed

$123k - $147k/yr Full time Manager Operations Management Partner Management

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

This onsite role in Foster City, CA offers a salary range of USD 123,000 - 147,000 per year and requires at least 4 years of program management or related experience.

Responsibilities

Develop and maintain UX Research operations infrastructure, including core systems, workflows, dashboards, documentation, and playbooks; identify gaps in study intake, recruitment, data handling, feedback triage, and insight activation; implement repeatable processes to accelerate research while reducing friction.
Lead cross functional programs by coordinating with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors; align stakeholders, allocate resources, communicate process changes, manage ownership transitions, and mitigate operational risk.
Oversee participant recruitment and panel operations across internal and external pools; manage research vendors, recruitment platforms, field partners, participant databases, scheduling workflows, and self service recruiting; improve speed, quality, reliability, and compliance while ensuring access to appropriate participants.
Design and operate systems that convert customer feedback and research findings into visible, actionable product signals; support feedback pipelines, dashboards, tagging taxonomies, AI enabled classification, research repositories, and insight tracking workflows; ensure insights drive owners, decisions, and follow up actions.
Manage research data governance and compliance workflows for PII, restricted data, consent artifacts, NDAs, access control, and data retention; collaborate with Legal, Privacy, IT, Security, BizApps, and stakeholders to ensure responsible data handling and clear documentation of ownership and handoffs.

Requirements

4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or related field.
Experience directing cross functional programs across research, product, data, legal, operations, IT, or external vendors.
Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
Proven ability to build scalable processes, tools, dashboards, documentation, or operational systems.
Strong stakeholder management, communication, and organizational skills.
Judgment in handling sensitive data, participant information, privacy, and compliance related workflows.

Technologies

Looker
Salesforce Data Cloud
Jira
Confluence
Figma
UserInterviews
Fieldwork

Benefits

Paid time off including sick leave, vacation, and bereavement
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long term care insurance
Long term and short term disability insurance
Life insurance

View full job page →

Get Product Jobs in Foster City, CA alerts

New Product Jobs in Foster City, CA, daily.