UX Research Operations Program Manager

Responsibilities

• Develop and maintain UX Research operations infrastructure, including core systems, workflows, dashboards, documentation, and playbooks; identify gaps in study intake, recruitment, data handling, feedback triage, and insight activation; implement repeatable processes to accelerate research while reducing friction.
• Lead cross functional programs by coordinating with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors; align stakeholders, allocate resources, communicate process changes, manage ownership transitions, and mitigate operational risk.
• Oversee participant recruitment and panel operations across internal and external pools; manage research vendors, recruitment platforms, field partners, participant databases, scheduling workflows, and self service recruiting; improve speed, quality, reliability, and compliance while ensuring access to appropriate participants.
• Design and operate systems that convert customer feedback and research findings into visible, actionable product signals; support feedback pipelines, dashboards, tagging taxonomies, AI enabled classification, research repositories, and insight tracking workflows; ensure insights drive owners, decisions, and follow up actions.
• Manage research data governance and compliance workflows for PII, restricted data, consent artifacts, NDAs, access control, and data retention; collaborate with Legal, Privacy, IT, Security, BizApps, and stakeholders to ensure responsible data handling and clear documentation of ownership and handoffs.

Requirements

• 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or related field.
• Experience directing cross functional programs across research, product, data, legal, operations, IT, or external vendors.
• Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
• Proven ability to build scalable processes, tools, dashboards, documentation, or operational systems.
• Strong stakeholder management, communication, and organizational skills.
• Judgment in handling sensitive data, participant information, privacy, and compliance related workflows.

Technologies

• Looker
• Salesforce Data Cloud
• Jira
• Confluence
• Figma
• UserInterviews
• Fieldwork

Benefits

• Paid time off including sick leave, vacation, and bereavement
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long term care insurance
• Long term and short term disability insurance
• Life insurance