Kpi Frameworks Product Jobs

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Product Manager (Records Management Systems)

CentralSquare Technologies United States 🇺🇸 Remote

United States

Today

Full time Business Analytics Data Analytics Kpi Frameworks

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Job Description

CentralSquare Technologies is hiring a strategic, execution-oriented Product Manager to own product management responsibilities for its Records Management Software (RMS). This remote role balances user needs, business goals, and technical feasibility, while applying modern, AI-informed product practices to improve outcomes for customers working in high-pressure environments.

What you’ll do

Own the RMS product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
Manage the full RMS product lifecycle, from concept and business case through launch and ongoing optimization
Run user research, competitive analysis, and market assessments to identify growth opportunities and inform strategy
Use market and competitive data, including AI-powered analytics tools, to prioritize feature development and roadmap planning
Define success metrics and KPIs to measure RMS performance, adoption, and business impact
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Partner with engineering to translate requirements into user stories and acceptance criteria
Make data-driven prioritization decisions across new capabilities, technical debt, and operational improvements
Evaluate and champion AI and automation opportunities to improve dispatcher efficiency and outcomes
Work closely with UX/UI designers to craft intuitive experiences for users
Lead sprint planning, backlog grooming, and release planning with development teams
Coordinate RMS marketing activities including positioning, market segmentation, launch plans, pricing, and distribution strategy
Partner with marketing and sales on go-to-market strategies, messaging, and packaging for new features and releases
Prepare and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
Gather customer feedback through on-site visits, user interviews, and advisory board sessions
Build relationships with sales, customer success, and professional services to understand customer challenges and market dynamics
Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
Provide product training and enablement to internal teams and customers
Participate in RFP responses and strategic customer engagements
Perform other duties as assigned

What you bring

3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
Required hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (for example: AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features)
Demonstrated success owning and delivering products from concept through launch
Strong understanding of Agile/Scrum and experience working with engineering teams
Excellent written and verbal communication skills with the ability to influence stakeholders at all levels
Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
Ability to travel for customer visits, conferences, and team meetings

Technologies you’ll work with

AI/ML
AI-powered analytics tools
Generative AI tools
Agile/Scrum

Benefits

Tuition reimbursement
Parental leave
Paid volunteer hours
Unlimited PTO
Flexible work environment
Competitive compensation and a benefits package designed to support life inside and outside of work

Preferred qualifications

Experience with public safety, emergency services, or government technology solutions
Technical background or ability to understand complex system architectures and APIs
Familiarity with RMS (Records Management Systems)
Experience managing products in highly regulated or compliance-driven industries
Experience building or launching AI-driven features (for example: predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

CJIS clearance

A required part of the onboarding process involves obtaining CJIS (Criminal Justice Information Services) clearance. A comprehensive background check will be conducted as part of the process. U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

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