Product Manager (Records Management Systems)

CentralSquare Technologies is hiring a strategic, execution-oriented Product Manager to own product management responsibilities for its Records Management Software (RMS). This remote role balances user needs, business goals, and technical feasibility, while applying modern, AI-informed product practices to improve outcomes for customers working in high-pressure environments.

What you’ll do

• Own the RMS product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Manage the full RMS product lifecycle, from concept and business case through launch and ongoing optimization
• Run user research, competitive analysis, and market assessments to identify growth opportunities and inform strategy
• Use market and competitive data, including AI-powered analytics tools, to prioritize feature development and roadmap planning
• Define success metrics and KPIs to measure RMS performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Partner with engineering to translate requirements into user stories and acceptance criteria
• Make data-driven prioritization decisions across new capabilities, technical debt, and operational improvements
• Evaluate and champion AI and automation opportunities to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to craft intuitive experiences for users
• Lead sprint planning, backlog grooming, and release planning with development teams
• Coordinate RMS marketing activities including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales on go-to-market strategies, messaging, and packaging for new features and releases
• Prepare and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions
• Build relationships with sales, customer success, and professional services to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform other duties as assigned

What you bring

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• Required hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (for example: AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features)
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum and experience working with engineering teams
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel for customer visits, conferences, and team meetings

Technologies you’ll work with

• AI/ML
• AI-powered analytics tools
• Generative AI tools
• Agile/Scrum

Benefits

• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment
• Competitive compensation and a benefits package designed to support life inside and outside of work

Preferred qualifications

• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with RMS (Records Management Systems)
• Experience managing products in highly regulated or compliance-driven industries
• Experience building or launching AI-driven features (for example: predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

CJIS clearance

A required part of the onboarding process involves obtaining CJIS (Criminal Justice Information Services) clearance. A comprehensive background check will be conducted as part of the process. U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.