The Legal Content and Product Operations Specialist supports the delivery of digital legal content and product solutions by ensuring quality, functionality, accessibility, and operational readiness of legal content and platforms. This role coordinates launch and release activities, performs QA and user acceptance testing, and helps keep content delivery accurate and seamless across digital systems.
Key Responsibilities
- Maintain quality, functionality, accessibility, and operational readiness for legal content and digital platforms used by legal professionals and other users.
- Coordinate product launch activities with Product, Content, and Technology teams.
- Conduct quality assurance (QA) and user acceptance testing (UAT).
- Validate content and platform performance to confirm established standards are met.
- Support continuous improvements that enhance user experience.
- Act as an operational partner for new product releases, feature enhancements, and legal content updates, ensuring deliverables meet quality expectations and perform effectively after deployment.
- Assist with formatting, publishing, and user access for legal content produced by writers and editors.
- Help ensure accurate, accessible, and seamless content delivery across digital platforms.
Required Qualifications
- 3+ years of experience in digital publishing and writing or drafting platforms such as Microsoft Office Suite and Adobe Creative Cloud (Acrobat, Illustrator, and Photoshop).
- 3+ years of experience in UAT and QA roles, with the flexibility to test multiple products across multiple platforms.
- Ability to collaborate cross-functionally across several teams and manage multiple projects at the same time.
- Flexibility to learn and take on new tasks aligned with changing needs of the content operations team.
- Very strong analytical and problem-solving skills with attention to detail in a multi-task environment.
- Bachelor’s Degree in Communication and/or equivalent experience and training.
Preferred Qualifications
- Legal writing experience with California legal writing style.
- Experience as a user of project management tools, including Smartsheet, Contentful, and Netsuite.
Technologies
- Microsoft Office Suite
- Adobe Creative Cloud (Acrobat, Illustrator, Photoshop)
- Smartsheet
- Contentful
- Netsuite
Compensation
Salary range: USD 25 to 48 per hour. UCLA provides a full pay range, and actual salary offers consider budget and factors including prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
Salary offers at the top of the range are not common. Review the UC Benefit package for benefits that start on day one, and use the UC Total Compensation Estimator to calculate total compensation value with benefits.
Schedule and Employment Details
- Schedule: 8:00 a.m. to 5:00 p.m.
- Location: Los Angeles, CA (remote)
- Minimum experience: 3 years
Special Conditions for Employment
- Background check: Continued employment is contingent upon completion of a satisfactory background investigation.
- Age requirement: Candidates must be 18 years or older to be eligible for hire.
Union / Policy Coverage
CM–Comms, Mktg, & Sales Profs
Full Position Description
Complete position description
