Member Advocacy Product Jobs

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Digital/Technical Product Manager Senior - Member Advocacy Product

USAA San Antonio, TX

San Antonio, TX

Today

$114k - $218k/yr Full time Senior Analytics Customer Experience

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Job Description

USAA is hiring a Senior Digital/Technical Product Manager for Member Advocacy in a hybrid role based in San Antonio, TX.

Responsibilities

Use Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Convert Digital or Technology product and experience opportunities (member needs and wants plus other inputs) into initiatives such as requirements, epics, and features, and drive execution strategy.
Lead complex Digital or Technology product and experience work from idea through market validation by coordinating across Business, UX, Technology, Ops, Marketing, and relevant SMEs.
Develop business case artifacts and hypotheses to support scoping and prioritization of efforts.
Apply advanced analytical and data-driven problem-solving to understand and report product and experience performance against KPIs and KRIs.
Produce insights using multiple tools and resources to uncover opportunities for Digital or Technology product and experience improvements.
Lead cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features aligned with strategic priorities.
Create presentations and communication standards/templates to share complex concepts with diverse audiences, including senior leadership.
Conduct internal and external research and situational analysis to apply industry best practices and trends to improve effectiveness of Digital or Technology products.
Bring broader, big-picture thinking to drive clarity for team and stakeholders.
Apply advanced knowledge across Business, Technology, UX, and relevant processes, supported by an academic understanding of Product Management.
Serve as a resource to team members and support onboarding for new employees.
Identify, measure, monitor, and control risks tied to business activities in line with risk and compliance policies and procedures.

Requirements

Bachelor’s degree; or 4 years of relevant education and/or experience.
6 years of Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
Proven ability to develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
Demonstrated ability to operate in an Agile, Lean Product Development, and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery for roadmap development, journey mapping, competitive analysis and research, and situational analysis.
Knowledge of Experience Design and Human Centered Design for roadmap development, journey mapping, competitive analysis and research, and situational analysis.

Benefits

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

The Opportunity

Build and operate the technology products that support Member Advocacy.
Create a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action.

Compensation

Salary range: USD 114,080 - 218,030 per year

USAA Visa Sponsorship

USAA does not provide visa sponsorship for this role.
Please do not apply if you will need immigration support now or in the future (example: H-1B, TN, STEM OPT Training Plans).

Application Details

Applications accepted on an ongoing basis; this posting remains open until the position is filled.
Encouraged to apply the same day you view the posting.

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