Digital/Technical Product Manager Senior - Member Advocacy Product

USAA is hiring a Senior Digital/Technical Product Manager for Member Advocacy in a hybrid role based in San Antonio, TX.

Responsibilities

• Use Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Convert Digital or Technology product and experience opportunities (member needs and wants plus other inputs) into initiatives such as requirements, epics, and features, and drive execution strategy.
• Lead complex Digital or Technology product and experience work from idea through market validation by coordinating across Business, UX, Technology, Ops, Marketing, and relevant SMEs.
• Develop business case artifacts and hypotheses to support scoping and prioritization of efforts.
• Apply advanced analytical and data-driven problem-solving to understand and report product and experience performance against KPIs and KRIs.
• Produce insights using multiple tools and resources to uncover opportunities for Digital or Technology product and experience improvements.
• Lead cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features aligned with strategic priorities.
• Create presentations and communication standards/templates to share complex concepts with diverse audiences, including senior leadership.
• Conduct internal and external research and situational analysis to apply industry best practices and trends to improve effectiveness of Digital or Technology products.
• Bring broader, big-picture thinking to drive clarity for team and stakeholders.
• Apply advanced knowledge across Business, Technology, UX, and relevant processes, supported by an academic understanding of Product Management.
• Serve as a resource to team members and support onboarding for new employees.
• Identify, measure, monitor, and control risks tied to business activities in line with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; or 4 years of relevant education and/or experience.
• 6 years of Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Proven ability to develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
• Demonstrated ability to operate in an Agile, Lean Product Development, and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery for roadmap development, journey mapping, competitive analysis and research, and situational analysis.
• Knowledge of Experience Design and Human Centered Design for roadmap development, journey mapping, competitive analysis and research, and situational analysis.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

The Opportunity

• Build and operate the technology products that support Member Advocacy.
• Create a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action.

Compensation

• Salary range: USD 114,080 - 218,030 per year

USAA Visa Sponsorship

• USAA does not provide visa sponsorship for this role.
• Please do not apply if you will need immigration support now or in the future (example: H-1B, TN, STEM OPT Training Plans).

Application Details

• Applications accepted on an ongoing basis; this posting remains open until the position is filled.
• Encouraged to apply the same day you view the posting.