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Senior Associate Product Manager

American Express New York, NY

New York, NY

Today

$89k - $150k/yr Full time Manager Senior Ai Workflows

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Job Description

American Express Digital Labs invites you to join a team dedicated to shaping Membership experiences for Card Members through AI and LLM partner channels. This role blends product development, analytics, and customer experience, building deep expertise in LLMs, Model Context Protocol (MCP), and agent-to-agent interactions to unlock real member value. Based in New York, NY with a hybrid work model, this position offers a collaborative environment that prioritizes impact, learning, and cross-functional teamwork.

Salary: USD 89,250 - 150,250 per year

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (location permitting)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities

Responsibilities

Design and deliver membership experiences for Amex Card Members through AI and LLM partner channels
Support the creation of agent-driven experiences that help members maximize membership benefits, including insights into spending and trip bookings
Integrate product development with analytics and customer experience to create cohesive member journeys
Develop specialization in LLMs and enabling technologies such as Model Context Protocol and agent-to-agent interactions

Requirements

Minimum of two years in product development/management or software engineering in AI, digital products, financial services, fintech, servicing, or partner-enabled customer experiences
Familiarity with GenAI concepts such as Retrieval-Augmented Generation (RAG) is preferred
Strong analytical and problem-solving skills with data-driven experience evaluating product performance, identifying customer needs, and supporting recommendations
Strong customer empathy, familiarity with customer research methods, and ability to identify friction to shape intuitive and trustworthy experiences
Familiarity with technologies for third-party integrations, such as APIs, OAuth, and SDKs
Ability to translate customer, business, and technical needs into clear requirements, user stories, process flows, analyses, and product documentation
Ability to build relationships quickly and collaborate across teams and stakeholders
Gathers information, assesses tradeoffs and risks, and supports recommendations with evidence
Recognizes issues quickly and drives resolution through creative and efficient problem solving
Curious and entrepreneurial, able to connect across teams and technologies and move between analysis and execution
Creative within a highly regulated financial-services environment
Team player, comfortable with ambiguity, highly organized, and able to manage multiple priorities and dependencies

Technologies

Model Context Protocol (MCP)
Agent-to-Agent interactions
APIs
OAuth
Software Development Kits (SDKs)

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