Senior Associate Product Manager

American Express Digital Labs invites you to join a team dedicated to shaping Membership experiences for Card Members through AI and LLM partner channels. This role blends product development, analytics, and customer experience, building deep expertise in LLMs, Model Context Protocol (MCP), and agent-to-agent interactions to unlock real member value. Based in New York, NY with a hybrid work model, this position offers a collaborative environment that prioritizes impact, learning, and cross-functional teamwork.

Salary: USD 89,250 - 150,250 per year

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (location permitting)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Responsibilities

• Design and deliver membership experiences for Amex Card Members through AI and LLM partner channels
• Support the creation of agent-driven experiences that help members maximize membership benefits, including insights into spending and trip bookings
• Integrate product development with analytics and customer experience to create cohesive member journeys
• Develop specialization in LLMs and enabling technologies such as Model Context Protocol and agent-to-agent interactions

Requirements

• Minimum of two years in product development/management or software engineering in AI, digital products, financial services, fintech, servicing, or partner-enabled customer experiences
• Familiarity with GenAI concepts such as Retrieval-Augmented Generation (RAG) is preferred
• Strong analytical and problem-solving skills with data-driven experience evaluating product performance, identifying customer needs, and supporting recommendations
• Strong customer empathy, familiarity with customer research methods, and ability to identify friction to shape intuitive and trustworthy experiences
• Familiarity with technologies for third-party integrations, such as APIs, OAuth, and SDKs
• Ability to translate customer, business, and technical needs into clear requirements, user stories, process flows, analyses, and product documentation
• Ability to build relationships quickly and collaborate across teams and stakeholders
• Gathers information, assesses tradeoffs and risks, and supports recommendations with evidence
• Recognizes issues quickly and drives resolution through creative and efficient problem solving
• Curious and entrepreneurial, able to connect across teams and technologies and move between analysis and execution
• Creative within a highly regulated financial-services environment
• Team player, comfortable with ambiguity, highly organized, and able to manage multiple priorities and dependencies

Technologies

• Model Context Protocol (MCP)
• Agent-to-Agent interactions
• APIs
• OAuth
• Software Development Kits (SDKs)